Constellation - Company Information

“  I ordered a package on line and realized when the confirmation came, that I had misunderstood the plan and it was not what I wanted. I called immediately, and after a very long wait on hold spoke to a salesperson that told me he could not change my plan, but he would transfer me to customer service and they could do it. Another very long time on hold and was told that she could not change the plan until it had activated. She said that they would personally call me to change it on the activation day. I did not received a call by late afternoon when I called again. Difficulty explaining problem and told them I just wanted to cancel. Further runaround, I demanded my right to cancel and was then told that I had to get a new program in place before they could cancel.I stated that I would do that immediately, but would not accept any billing for the partial day of service as it was their requirement that I wait until service started to make any changes. I went back to Cirro and then received a bill for the full minimum charge of 1000 KWH from Constellation. Another call, another hold, another explanation, agreed to reduce the charges to one day. I refuse to pay the one day. They cost me much more in time and energy than that. ”

“  I called to inquire about service and they told me they provided gas to my address. Turns out they do not and it was a complete waste of time. How do they not know this? Plus this is the second review they asked me to fill out where I said basically the same thing. What happened to the first one? ”

“  I applied on-line to switch to this electric company. And it said that I had to pay a $350 deposit. I HAVE NEVER HAD TO PAY AN ELECTRIC DEPOSIT IN MY LIFE....I will just stick with Reliant. As I am happy with them. But living in So. TX, I was just looking for better rates...... ”

“  I called at add a rental property to an existing account. I was told service would be in 4th. 11th workers show up and no electricity. Was online with customer service for hour and gave up. I called spark and was signed up in 10 minutes. They arent capable of doing more than one account and following a script. ”

“  Said they could do budget billing, then wouldn't set it up in the first year. When i showed them their printed ad that showed it was available, they refused to offer. This was after being transferred 3 times because I was in Georgia and not Texas. ”

“  I was trying to switch from Champion to Constellation. My credit score is in the 700s and when I tried to sign up, was told had to pay 350 dollar deposit. I have had electric service in Texas for over 38yrs and never paid a deposit. Guess Constellation doesn't want new customers. ”

“  last month i signed for 3 months plan thru powertochoose website. they sent me confirmation email. i couldn't download pdf documents. now i see without my permission they changed my plan to 12 months plan. when i called them back regarding this matter first thing they put me on hold for long time second they their computers are on maintenance third they will call back after 4 days ”

“  Was given a rate by Choose Texas Power, but when I get written confirmation an hour later was completely different. Called Constellation immediately to cancel my application. 2 days later received an email from Constellation confirming cancellation. Two weeks latter I received notice I was going to be switched. Immediately called Constellation who said a different department sent the notice, but I should disregard as my application was cancelled and I would not be switched from my existing company. A few days before the date of the switch my existing electric provider said I was scheduled to be switched to Constellation and Center Point confirmed this. So for all Constellations assurances I had to do a lot of scrambling to stop a switch that should never have taken place. Two concluding issues; 1. don't trust the rates you get from Choose Texas Power, 2. Don't trust any telephone conversations with Consellation. ”

“  I attempted to shop competitively for gas prices and attempted to switch to Constellation, who I've used in the past. However, they don't partner with People's Gas anymore and so the switch never took place. ”

“  These scammers took my payment but refuse to credit my account. They want me to jump thru hoops to prove I paid them instead of doing any investigating on their own. Absolutely horrific experience that I would highly recommend everyone stay away from. This company is the worst!! ”

“  The bill came to another address not the one I requested. Could never reach a person to discuss my problem ”

“  I was a Georgia Natural Gas ® Customer for over 35+ years. Because I am a senior citizen, and live on a fixed income, I had to shop around for a marketer with reasonable price per therms to help me to control my monthly budget. Getting Constellation may be a big mistake for me as a Senior Citizen. I have tried to communicate with Constellation about this matter, but to no avail. Constellation referred me to AGLC so that they can explain I was still qualified to receive my low income senior discount with Constellation. Unfortunately, no one at Constellation was able to tell me why my AGLC charges on their bill is higher than this same charge on my GA Natural Gas bill. Also, why is Constellation using a different calculation for the price per therm, than was originally advertised to me. I would like for someone at Constellation to address these issues that I am having as a brand new customer. ”

“  Singing up was easy. And I have just received my first bill and pleased with the lower cost of the service. and I do think it's too soon from me to give an honest revue at this point. ”

“  Just within the past hour, I had a young man, literally beating on my door. Upon answering, he introduced himself. I immediately told him that I was not interested. (my time is precious, as I am sure his is too) He proceed to explain that he was not selling anything. Again, I told him and very politely that I was not interested, at all. He then insisted on arguing with me, why I should listen. NOW, my patience is growing thin. I asked him to leave. He stated that I was rude.
NOW, He's a stranger that showed up on my doorstep. I did NOT call and ask him to come to my house. I did not ask him to BEAT upon my front door. Short, He was not WELCOME. I had asked him to leave several times which he refused to do. All he wantred to do was argue.
I suggest that YOU Better, Train and educate your employees. They're behaviour is a direct reflection of CONSTELLATION ENERGY. He didn't leave until I closed the door. ”

“  Didnt end up using their service because they never answered the phone. If customer service is that hard to reach when Im trying to establish service I cant imagine if I actually needed them for something. ”

“  My bill has went from approx. $189 a month, to $250 a month to this month of $424 Of course once they have angered you , then they want to offer better rates, and discounts. By this time the you are fed up... Call Texas Energy Choice, I phone call, and they find you the best rates, no $ out of pocket and they take care of everything Sorry Constellation You loose ”

“  This company can't seem to get it together. I had 3 accounts with multiple meters, this took them months to try and figure out why not all 4 meters were billed at the contracted rate. They blamed it on the meter reading date, then tried saying it was because I have a commercial account (not true). There were supervisors who did not bother to return my MULTIPLE phone calls. I suggest you stay away from this company. Many service persons barely speak English making this whole saga even worse. Worst part is, their error has cost me thousands because of a higher rate from my former company. ”

“  I signed up on The Georgia Gas savings website and my gas was disconnected. They never notified Atlanta Gas about my order.

I am now stuck without gas service for 4 days and no one can help me. ”

“  Unpleasant no help no after hours number no gas for no nothing.I am looking for a good gas company. ”

“  I have yet to receive a bill and was told i didn't have an account. Then was told i did. If i don't receive a bill soon. I'll be switching. ”