Bad customer service-took three times to get the deal
| Bad customer service, slow service. I had to correct the issue. Your customer service called me two times and did not correct the issue. It is like you did not want me to have savings before the summer and so because of your delay my bill was high. Delayed 3 months because your bad customer service. lady that called was rude and should not be in customer service, she did not correct the transfer issue. I corrected. I also missed out on a gift. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
CTGrandma
from
Derby, CT
on
September 19th, 2020
Never any follow up
| I requested a change, got a welcome and confirmation email, then nothing, still stuck with eversource | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Trina
from
East Lyme, CT
on
September 2nd, 2020
GREAT SERVICE
| GREAT SERVICE | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
7/31/2020
from
Bridgeport, CT
on
July 31st, 2020
Thank you
| Difficulty with Eversource but satisfied with Constellation | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Thank You For Service
from
Ledyard, CT
on
July 26th, 2020
Contracting with Constellation
| I thought establishing the up front contracting was a bit redundant and could be more streamlined. This is why I gave account management only three stars. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Overall Satisfactory
from
Colchester, CT
on
July 13th, 2020
Transfer to new supplier
| Eversource did not facilitate the transfer well. constellaion customer service worked to resolve this. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Fred
from
Ledyard, CT
on
June 29th, 2020
Priceing
| I have what i thought was a good relationship with this company everyone ive ever dealt with was upfront honest and true to their word. My issue is i thought i did well when i signed up for a 3 year fixed rate price per kilowatt hour @ 9.99 now im reading and see it is 7.69ish? i no i have a contract but one would think to keep a customer and remain honest they could have at least contacted me to see if i am interested to extend my contract at this price for and extended 3 years. I realize i have a contract and it is what it is but my thinking if you wish to keep a customer and keep an honesty repot going any company would give it a thought to put their customers 1st. Also i wish to let anyone and everyone who sees this i only wrote this publicly as i couldnt find any other waty to contact on this page... its possible their is another way in front of my face so sorry if their is i mean no dissing to this company as i said they have all been very good dealing with me and i never found any big issues against them. Lastly they were a company who introduced themselves to me and left me alone to make a choice without calling or emailing me to the point that id want nothing to do wth them they left me to make a choice without feeling forced. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Bob B
from
Ansonia, CT
on
May 23rd, 2020
Horrible!
| It took 5 calls because they repeatedly were telling me I wasn't signed up after emailing me confirmation numbers. Kept trying to change the price everytime I had to call again. End of story I am NOT a customer of constellation and would NEVER recommend anyone waste time with the run around I was put through!!! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
DM
from
Meriden, CT
on
January 14th, 2020
Savings
| Very pleased with my first months bill,.I'm sure I will continue to be satisfied in the upcoming months | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Joanscandy
from
New Milford, CT
on
October 26th, 2019
Smooth transition
| Changing suppliers was quick and easy. A very competitive price and a smooth transition. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Susan
from
Ellington, CT
on
October 21st, 2019
Reviews Overview
The best review categories for Constellation are their plans and pricing, rated at 3.7 out of 5, and their customer service, rated at 3.7 of 5.
The best review categories for Constellation are their plans and pricing, rated at 3.7 out of 5, and their customer service, rated at 3.7 of 5.
3.5 / 5
Overall
3.7 / 5
Price, Plans and Promotions
3.2 / 5
Order Experience
3.7 / 5
Customer Service
3.5 / 5
Billing and Account Management
3.2 / 5
Likely to Recommend
All Constellation Electricity Plans
Plan Name
Company
/ Rating
Length
Price
VS. Eversource (formerly CL&P)
12 months
8.09¢ / kwh
3.6%
under market rate
Compared to the current Eversource (formerly CL&P) rate of 8.390¢ / kwh
36 months
8.09¢ / kwh
3.6%
under market rate
Compared to the current Eversource (formerly CL&P) rate of 8.390¢ / kwh
24 months
8.09¢ / kwh
3.6%
under market rate
Compared to the current Eversource (formerly CL&P) rate of 8.390¢ / kwh
