XOOM Energy logo

XOOM Energy is a retail energy provider that offers electricity and natural gas service in select states. Service areas include California, Ohio, Connecticut, Pennsylvania, Delaware, Rhode Island, Texas, Virginia, Washington D.C., Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, and New York.

Our Grading of XOOM Energy

Rating Overall

show/hide details


How Ratings Work

XOOM Energy Plan Summary

Total Plans

4

show/hide details


View XOOM Energy Plans

Customer Reviews of XOOM Energy

Reviews Overall

show/hide details


Read Reviews

Most Recent XOOM Energy Reviews  


GREAT SERVICE!!!
Xoom energy is awesome! My rate is great and Ive seen long term savings over the last 12 months! Will for sure use this service again! Cole from Akron OH

STRESS FREE
I have over 15 accounts as a family for the past 3 years now. I like how simple it is to get service with xoom & how easy it is to get a hold of customer service for whatever reason, unlike other companies. OVERALL my bills are decent & there is NO hidden FEES. Pay attention to your BILL! Sometimes going the "CHEAP" route becomes an EXPENSIVE route in the long term. XOOM from Houston TX

Happy Customer
Ive been with Xoom for 5 years now and havent had any issues at all. My bill has always been what I expected it to be and the customer service is great for the most part. They arent perfect but compared to the other companies Ive used theyve been the best. Julie from University Park TX


4-5 Star Reviews: 11 (14%)



GREAT SERVICE!!!

Xoom energy is awesome! My rate is great and Ive seen long term savings over the last 12 months! Will for sure use this service again!

Cole from Ohio
March 15th, 2021

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 1 (1%)



Love it

So prior to getting Xoom energy, I had read the reviews on yelp and I was aware that I need to read the contract carefully so I would not get tricked. I did that, and too say the least I am very happy with my decision to go with Xoom energy. I love how they allow you to pay for a kid every month as well as providing affordable and efficient gas!

delly doobz from New York
March 14th, 2017

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

2-3 Star Reviews: 10 (13%)



Horrible

I understand people have to pay bills even during hardships but good luck trying to work anything out with this horrible company! We are in the middle of dealing with a pandemic and layoffs, so I called to get a payment arrangement on my bill. They offered me nothing! Just an extra week to pay the whole bill or get disconnected. Then when I review the bill there is over $100 in EXTRA fees. $10 twice for a disconnect notice but I only received one. Late charges twice. No slack at all for things we have no control over. Hell even dropping the $100 in extra stuff would make it easier to pay the bill considering I have paid my bill for over 18 months and am in good standing with the company. My bill steadily increases from $280 to $480 every month but I was duped into signing a 24 month contract "for a better rate"! Horrible company with no care for their customers. Definitely would not recommend. Not even a pandemic will stop them from getting their money on time.

Christy from Texas
August 21st, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

1-2 Star Reviews: 60 (77%)



Ambushed With High Rates Without Notice

I was on Auto Bill. My contract expired. Didn't notice. Finally after 5 months I logged onto my account, just to find XOOM had more than doubled my therm rate. I called to see if they would backdate my charges to what I was originally paying. I was basically told tough luck and to suck it up. They had the right to change my rate WITHOUT notice. Of course I did not renew.

WDF from Georgia
April 1st, 2021

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

XOOM Energy News  


No applicable blogs have been written


XOOM Energy FAQs  


What is the cheapest plan that XOOM Energy has?


The cheapest plan XOOM Energy has is RescueLock 12, with rates starting at 8.69¢. This is a 12 month plan. You can find details for that plan here.

Where can I order XOOM Energy electricity?


XOOM Energy has electricity plans in Texas, Connecticut, New Jersey, Illinois, Ohio, Rhode Island, Pennsylvania, Massachusetts, Maryland, Maine, and New Hampshire

Where can I order XOOM Energy natural gas?


XOOM Energy has natural gas plans in California, Illinois, Maryland, New Jersey, Ohio, Pennsylvania, and Michigan

What do customers think about XOOM Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average XOOM Energy customer review is 1.7 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

All XOOM Energy Plans  


Plan Name
Company
/
Rating
Length
Price
VS. Eversource (formerly CL&P)
12 Month Fixed Rate
12 month
Fixed Rate
9.49¢ / kwh
6 Month Fixed Rate
6 month
Fixed Rate
8.29¢ / kwh
1.2% under market rate
Compared to the current Eversource (formerly CL&P) rate of 8.390¢ / kwh
12 Month Fixed Rate
12 month
Fixed Rate
9.19¢ / kwh
12 Month Fixed Rate
12 month
Fixed Rate
9.39¢ / kwh