XOOM Energy -- Profile Analysis

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XOOM Energy is a retail energy provider that offers electricity and natural gas service in select states. Service areas include California, Ohio, Connecticut, Pennsylvania, Delaware, Rhode Island, Texas, Virginia, Washington D.C., Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, and New York.

Our Rating of XOOM Energy




All XOOM Energy Plans  


Plan Name
Company
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
12 Month Fixed Rate
12 month
Fixed Rate
21.79¢ / kwh
$0.00 monthly recurring charge
24 Month Fixed Rate
24 month
Fixed Rate
18.89¢ / kwh
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
20.69¢ / kwh
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
21.39¢ / kwh
$0.00 monthly recurring charge

XOOM Energy Plan Summary

Total Plans

4

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Customer Reviews of XOOM Energy

Reviews Overall

11th place
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Most Recent XOOM Energy Reviews  


Xoom energy is great!
Im so happy to see my bills lower. I never knew about we shop around until someone contacted me and over this last year my bills have been lower than ever. And the customer service has been good too bc I had one minor problem I made while signing up and they fixed it immediately- thought I'd include. Alicia from Leetonia OH

GREAT SERVICE!!!
Xoom energy is awesome! My rate is great and Ive seen long term savings over the last 12 months! Will for sure use this service again! Cole from Akron OH

STRESS FREE
I have over 15 accounts as a family for the past 3 years now. I like how simple it is to get service with xoom & how easy it is to get a hold of customer service for whatever reason, unlike other companies. OVERALL my bills are decent & there is NO hidden FEES. Pay attention to your BILL! Sometimes going the "CHEAP" route becomes an EXPENSIVE route in the long term. XOOM from Houston TX


4-5 Star Reviews: 12 (11%)



Xoom energy is great!

Im so happy to see my bills lower. I never knew about we shop around until someone contacted me and over this last year my bills have been lower than ever. And the customer service has been good too bc I had one minor problem I made while signing up and they fixed it immediately- thought I'd include.

Alicia from Ohio
April 15th, 2021

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 2 (2%)



Unfortunate Problem

Ive been a customer with Xoom for 3 years. Unfortunately I have to say that on my last move and switch over my lights were disconnected after 2 weeks only to find out that my lights were not switched over properly and no one could solve my issue and Im without lights for 24 to 48 hours after being on the phone for almost 2 hours of unanswered questions. This sucks for a loyal customer of 3 years of service. I was told that I had to wait on a release order because of the tenants before me witch should have happened at the time of my switch. There goes my food and its cold.

Sad situation from Texas
February 25th, 2022

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

2-3 Star Reviews: 16 (15%)



Billing issues

Every month the billing department receives my check and deposits it but doesnt credit my account for weeks later.
I receive disconnect letters even though I call customer service and email them copies of my cancelled checks.
I have requested a call from the billing department numerous times only to be told they dont return calls.

RC from Georgia
June 3rd, 2022

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

1-2 Star Reviews: 83 (78%)



Beware of this company

So after having a meter put in I decided to go with Zoom Energy and I wish Id never spend the time and money on natural gas heater because I havent used any gas yet being summer and my bills averaging $35 $40 a month without using anything and then I paid them and they never claimed they never got the payment. Youre better off going with propane or electric and staying away from natural gas these companies that are D regulated theres no accountability and theres like 12 surcharges on every bill unbelievable Im sorry I ever invested in this.

Matt Senter from Georgia
June 1st, 2022

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

XOOM Energy News  


No applicable blogs have been written


XOOM Energy FAQs  


What is the cheapest plan that XOOM Energy has?

The cheapest plan XOOM Energy has is SureLock 24, with rates starting at 18.89. This is a 24 month plan.

Where can I order XOOM Energy electricity?

XOOM Energy has electricity plans in Connecticut, Ohio, New Jersey, Illinois, New York, Rhode Island, Pennsylvania, Massachusetts, Maryland, New Hampshire, and Maine

Where can I order XOOM Energy natural gas?

XOOM Energy has natural gas plans in California, Georgia, Illinois, Maryland, New Jersey, Ohio, Pennsylvania, and Michigan

What do customers think about XOOM Energy?

That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average XOOM Energy customer review is 1.8 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.


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