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Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.

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Most Recent Direct Energy Reviews  


Satisfied customer
I would re-order with them again if they are the cheapest. Happy customer from Cleveland OH

good
did what was needed, no service interruptions or delays s from Piqua OH

Thank you for understanding!
Camila and Emma on the messenger option are amazing! Kind, professional, understanding and that is very rare to find in customer service nowadays. Thank you!!! Diana from Pharr TX


4-5 Star Reviews: 240 (51%)



ted arnold

quick painless and competitive

favorable from Windsor, Connecticut
June 19th, 2018

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3-4 Star Reviews: 26 (5%)



Direct energy

As a customer with direct energy they helped to get my monthly bill lower as well as show me ways I can improve my home to save money while keeping it efficient. They have great customer service and have always been dedicated at giving me the best service. If I have any concerns with my bill or anything they are rite there to assist me.

Dwight from Connecticut
December 14th, 2016

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2-3 Star Reviews: 26 (5%)



Air conditioner nightmare

I made the claim 3/13/20 it took til 4/20/20 to complete. Customer service took days to call me back, very slow responding. However When the technician arrived, everything became better. He was able to get the job completed! Ive used HWA for many years and this was the first time It took so long to handle.

K Bodie from South Carolina
April 24th, 2020

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1-2 Star Reviews: 144 (30%)