Direct Energy Customer Reviews

The best review categories for Direct Energy are their customer service, with an average of 3.8 stars, and their billing & account management system, with an average of 3.8 stars.

Reviews Overall

2nd

Plans & Pricing

3rd

3rd

2nd

2nd

2nd

Quick Links

Reviews by Star

Recent Good Review from Cathy K

Very satisfied

Trouble connecting...associate was extremely helpful and was able to work things out for me

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Cathy K from Colchester, CT on June 26th, 2023

Good afternoon, Cathy. Here at Direct Energy, we pride ourselves on having a great Customer Care team, we know that everyone gives their best every day, and it is wonderful to know that you have been able to prove it and that you have received the best attention and care! We will be more than happy to share this fabulous comment with them, so they can know that their efforts are well rewarded with your satisfaction! Thank you for trusting us, we love serving you! Enjoy this fabulous week ahead! - Marta / Digital Care

— Direct Energy

Most Recent 5 Star Reviews

14 Customer Reviews Written Overall

Read All 5 Star Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Very satisfied

Trouble connecting...associate was extremely helpful and was able to work things out for me

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Cathy K from Colchester, CT on June 26th, 2023

— Direct Energy

Home owner in CT

The rates in CT have gone sky high. We decide to go with Direct Energy and we have noticed a savings in our first months billingso far so good. We have been using more sense by drying clothes on the line outside, using cold water whenever possible, and turning off lights and unplugging appliances to save energy.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jennifer Bryda from Meriden, CT on June 21st, 2023

Good afternoon, Jennifer. Thank you so much for sharing this great comment with us! We are so grateful to have the opportunity to be your trusted electricity supplier, and we love knowing that you have found everything you needed in us and that, at the same time, you are saving money with us, that is just fabulous! Thank you for choosing us! Have a beautiful day! - Marta / Digital Care

— Direct Energy

Great Option

Excellent fast service.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Newington from Newington, CT on June 19th, 2023

Hello Newington. Thank you very much for this great comment! We are amazed to know you have found everything you needed in us. Thanks for choosing Direct Energy to power your home, we will continue doing our best to always meet your highest expectations! Have a wonderful start of the week! - Marta / Digital Care

— Direct Energy

Great to save money--

Saved $100.00 this first bill !!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— William A from Branford, CT on June 16th, 2023

What a fabulous comment, William! It's awesome to know you're saving some cash with our fantastic services. We work hard everyday to always offer you with the top-notch services you deserve, and it's awesome to know we have managed to satisfy you. If you're happy, we're happy! Thank you for trusting Direct Energy! Enjoy this marvelous week ahead! - Marta / Digital Care

— Direct Energy

Terrific

Great

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Great from Burlington, CT on June 15th, 2023

Hi there! We totally love this comment! We are so happy and honored to have the opportunity to energize you! Thank you for choosing Direct Energy, we are thrilled to serve you! Have a fabulous day! - Marta / Digital Care

— Direct Energy

So far, so Good!

I have had no problems with the switch to Direct Energy for both my home and factory. They made it easy, and we are saving a lot of money!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Sue H. from Thomaston, CT on June 15th, 2023

Thank you so much for allowing us to power your home and business, Sue! It's a great honor to have you as an important part of our family, we will make sure to provide you only with the best of the best, because that's what you deserve! Thank you for this amazing comment! If there's anything we can assist you with, please feel free to reach us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, it will be a pleasure to help you out. Please take care and be safe! - Marta / Digital Care

— Direct Energy

Energy Supplier

Very easy. Completely satisfied

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— /// from on June 12th, 2023

Hi there! Thank you so much for taking the time to provide us with this magnificent comment! It makes us very happy to know that you are satisfied with the services that we offer you with so much love every day, and we greatly appreciate the opportunity you give us to energize your home and be part of your family! Thank you! We look forward to continuing serving you for many more years to come! Have a wonderful start of the week! - Marta / Digital Care

— Direct Energy

Direct Energy Savings

My electric bill has been cut in half since I've gone to Direct Energy.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— TBB from Jewett City, CT on June 9th, 2023

Thank you so much for sharing your great experience with us, TBB! It's awesome to know you're saving money while you enjoy of the services that we gladly provide to you! Thank you for choosing Direct Energy as your trusted electricity supplier, we look forward to continuing serving you for a long time to come! Please take care and be safe! - Marta / Digital Care

— Direct Energy

Easy Sign-Up

Direct Energy is priced right and signing up is quick. Enrollment is smooth.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Newenglander from Woodstock, CT on May 22nd, 2023

Hello Newenglander. You made our day with this review and awesome comment! It's wonderful to see the qualifiers with which you describe us. Thank you very much! We work to improve day by day to always serve you in the best way and we are honored to have your trust and loyalty! Thank you for letting us power your home! All the best! - Marta / Digital Care

— Direct Energy

So far - so good

So far , so good It was my first bill with DirectEnergy .My electric bill was cut in half by switching. Im sorry I didnt do it sooner!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— MCohen from Hartford, CT on May 10th, 2023

Hey MCohen! Many thanks for taking the time to share your feedback with us. We're very happy to know we've met your expectations and thrilled to have you as part as our Family! Have a wonderful day! - Marta / Digital Care

— Direct Energy

Most Recent 4 Star Reviews

4 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Ct Energy

Dealing with Direct Energy was easy. Their customer service was excellent. What was not easy was signing up through CT energy. I could not speak to a real person @ CT. Energy.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Dan from Norwich, CT on April 30th, 2023

Hi Dan. Thank you so much for this awesome comment! We are honored and grateful to have you in our wonderful team and we are thrilled for the opportunity you're giving us to energize your home! We will continue working as hard as we can and providing you with the best services on the market! May this new month brings you a lot of fabulous things, you deserve them all! - Marta / Digital Care

— Direct Energy

DIRECT ENERGY

OK - SO FAR

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— JOHN from Newington, CT on April 25th, 2023

Good afternoon, John. Thank you very much for this wonderful comment! We are pleased and happy to know that you are confortable with the services that we gladly offer you! Thank you very much for giving us your loyalty and trust, it is invaluable to us! We love serving you! Best wishes to you and your family! - Marta / Digital Care

— Direct Energy

3 months for account to start defeats the purpose!

It is taking 3 months to swap over so I am loosing money by not changing service within a month. So far I have lost $350 Plus because of the delay! Eversource is a rip off for seniors and still needs to be addressed! If I can purchase the same electricity on the same lines it is being delivered on then Eversource then why and how can Eversource charge double! Government needs to wake up!!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Bob from Waterbury, CT on April 12th, 2023

Good afternoon, Bob. We are truly sorry for the inconvenience you have experienced. We would like to further investigate this matter and help you solve it. Please feel free to get in contact with us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, we will do our best to clarify all of your doubts. Have a beautiful day! - Marta / Digital Care

— Direct Energy

Ted arnold

Quick painless and competitive

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Favorable from Windsor, CT on June 19th, 2018

Thank you, Tedarnoldct! We are so glad to hear that you have received an effortless customer experience. Direct Energy always strives to provide a positive and reliable customer journey, and we are pleased this has been the case for you. Have a wonderful day! -Eleanor

— Direct Energy

Most Recent 3 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Direct energy

As a customer with direct energy they helped to get my monthly bill lower as well as show me ways I can improve my home to save money while keeping it efficient. They have great customer service and have always been dedicated at giving me the best service. If I have any concerns with my bill or anything they are rite there to assist me.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Dwight from 86 Main St Hartford Ct on December 14th, 2016

Thank you for the wonderful Dwight! If you have any questions please feel free to email us at dedigitalcare@directenergy.com. Sincerely, - Henry

— Direct Energy

Most Recent 1 Star Reviews

8 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

CONFUSING

TOOK FOREVER FOR MY SERVICE TO START. HAD NO IDEA WHY OR WHAT WAS GOING ON. HARD TO ACCESS AND DOWNLOAD MY BILL.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— JOHN USARZEWICZ from Bridgeport, CT on June 20th, 2023

We are very sorry that your first experience with us was not so satisfactory, John, and we offer you our most sincere apologies. We would love to have the opportunity to do things better, so if you have any questions or requests, please do not hesitate to contact us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, it will be a great pleasure to serve you and resolve all your concerns, we are here for you. Thank you for choosing Direct Energy! Have a great day! - Marta / Digital Care

— Direct Energy

Direct energy sucks

Many weeks after signing up, we were advised that we weren't customers or even qualified customers. After a long telephone call everything was fixed - or so we were advised. Then another letter in the mail from DE, many weeks later to advise that our account name and numbers were wrong. Another phone call then another letter. Finally we joined another supplier only to receive an acceptance letter from DE. Which required additional time and attention to rescind.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Extremely Dissatisfied from Clinton, CT on June 19th, 2023

Good afternoon. We are truly sorry for the bad experience you have had. We're sad to know we have lost you as a part of our family, and we look forward to have the opportunity to serve you again in the future. For any assistance needed, please feel free to reach us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, we will do our best to assist you the way you deserve. Have a lovely day! - Marta / Digital Care

— Direct Energy

I switched over but Im still recovering ever-gouge bills.

Singed up for direct energy, but two months later Im still receiving bills from evergouge. Whats the deal?

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Mike from Northfield, CT on May 29th, 2023

Good afternoon, Mike. We apologize for the inconvenience you have experienced. We care about you and we would like to further investigate this matter and help in the best possible way. Please don't hesitate to contact us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, we will do our best to solve your concern and show you how important you are for us. Warm regards! - Marta / Digital Care

— Direct Energy

Have no idea still waiting to onboard ?

I signed up months ago still waiting to be connected?

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Wendy S from Meriden, CT on April 21st, 2023

Good afternoon, Wendy. We are terribly sorry for the inconvenience you have experienced regarding your enrollment. Thank you so much for choosing Direct Energy as your electricity provider. We would love to have the opportunity to further investigate this matter and help you solve it. Please don't hesitate to get in contact with us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, we will be more than glad to help you solve any questions or concerns you may have. You are important for us! Have a wonderful weekend! - Marta / Digital Care

— Direct Energy

No contact as of yet

I have not received anything as of yet from Direct Energy since I signed up with them.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Robert J. Marquis from Torrington, CT on April 20th, 2023

Hello Robert. We are so sorry about the situation you have experienced. Our customers are our number one priority, and we apologize if we missed the mark with you. We are honored to serve you and we appreciate the trust you have given us. We would like to talk with you and help you solve any questions or concerns you may have. Please feel free to reach us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, we will be more than glad to help you out. Best wishes to you and your family! - Marta / Digital Care

— Direct Energy

Worst

Really bad experience- when confronted they are Pointing fingers at others

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Worst from Manchester, CT on March 15th, 2023

Good afternoon! We are concerned about this comment that you share with us, you are very important to our family at Direct Energy, and we would love to have the opportunity to talk with you and find out what has happened, so that we can help you in the best way. We invite you to please contact us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, we will do everything in our power to help you resolve any questions or concerns you may have and show you how valuable you are to us. We'll be waiting for you. Take care of yourself! - Marta / Digital Care

— Direct Energy

Direct Energy in Alberta (office in Calgary) - a dishonest company

Direct Energy (office in Calgary) is a dishonest company. I have seen a number of cases, in which this company renewed the service using floating rates (tripled the charge) to collect extra money from its customers without obtaining consent from the customer.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— John Brown from on November 4th, 2021

Scam Artists and illegal trade practices

I am a former direct energy rep. I used to work for a company called Trust Energy in Calgary . I was told by the trainer and supervisor, Robin and Matt to hide the truth from the customers . I was asked to to fake the electricity and gas price to elderly people and newly landed immigrants as they are not aware of the energy market . The price is not fixed and it will go up in two months. They lock you in a contract and you if you wish to opt out later it's costs to you $4000 to get out of the contract and eventually messing up your credit.I quit the job because I couldn't lie to the customers anymore.

Avoid this company like plague. They lock you on a contract at a higher price. They provide you free electricity and gas for two months and then triple the price for the next five years.

Wish I never worked here as this company has a bad name and the trainers and supervisors asked me to lie and hide the truth.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Scam Artists And Illegal Trade Practices from on October 30th, 2019

Hello. I apologize for any miscommunication, but we are not affiliated with Trust Energy. At this time we would recommend you connecting directly with this company to address these present concerns and allow them the opportunity to conduct an internal investigation. Thank you. - Eleanor / Digital Care

— Direct Energy