The best review categories for Direct Energy are their customer service, with an average of 3.8 stars, and their billing & account management system, with an average of 3.8 stars.
Recent Good Review from Cathy K
Very satisfied
Trouble connecting...associate was extremely helpful and was able to work things out for me |
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Likely to recommend |
—
Cathy K
from
Colchester, CT
on
June 26th, 2023

— Direct Energy
Plans & Pricing | |
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Customer Service | |
Account Management | |
Likely to recommend |
Very satisfied
Trouble connecting...associate was extremely helpful and was able to work things out for me |
Plans & Pricing | |
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Customer Service | |
Account Management | |
Likely to recommend |
—
Cathy K
from
Colchester, CT
on
June 26th, 2023

— Direct Energy
Home owner in CT
The rates in CT have gone sky high. We decide to go with Direct Energy and we have noticed a savings in our first months billingso far so good. We have been using more sense by drying clothes on the line outside, using cold water whenever possible, and turning off lights and unplugging appliances to save energy. |
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Likely to recommend |
—
Jennifer Bryda
from
Meriden, CT
on
June 21st, 2023

— Direct Energy
Great Option
Excellent fast service. |
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Likely to recommend |
—
Newington
from
Newington, CT
on
June 19th, 2023

— Direct Energy
Great to save money--
Saved $100.00 this first bill !! |
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Likely to recommend |
—
William A
from
Branford, CT
on
June 16th, 2023

— Direct Energy
Terrific
Great |
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Likely to recommend |
—
Great
from
Burlington, CT
on
June 15th, 2023

— Direct Energy
So far, so Good!
I have had no problems with the switch to Direct Energy for both my home and factory. They made it easy, and we are saving a lot of money! |
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Likely to recommend |
—
Sue H.
from
Thomaston, CT
on
June 15th, 2023

— Direct Energy
Energy Supplier
Very easy. Completely satisfied |
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Likely to recommend |
—
///
from
on
June 12th, 2023

— Direct Energy
Direct Energy Savings
My electric bill has been cut in half since I've gone to Direct Energy. |
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Likely to recommend |
—
TBB
from
Jewett City, CT
on
June 9th, 2023

— Direct Energy
Easy Sign-Up
Direct Energy is priced right and signing up is quick. Enrollment is smooth. |
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Likely to recommend |
—
Newenglander
from
Woodstock, CT
on
May 22nd, 2023

— Direct Energy
So far - so good
So far , so good It was my first bill with DirectEnergy .My electric bill was cut in half by switching. Im sorry I didnt do it sooner! |
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Likely to recommend |
—
MCohen
from
Hartford, CT
on
May 10th, 2023

— Direct Energy
Most Recent 4 Star Reviews
4 Customer Reviews Written Overall
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Likely to recommend |
Ct Energy
Dealing with Direct Energy was easy. Their customer service was excellent. What was not easy was signing up through CT energy. I could not speak to a real person @ CT. Energy. |
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Likely to recommend |
—
Dan
from
Norwich, CT
on
April 30th, 2023

— Direct Energy
DIRECT ENERGY
OK - SO FAR |
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Likely to recommend |
—
JOHN
from
Newington, CT
on
April 25th, 2023

— Direct Energy
3 months for account to start defeats the purpose!
It is taking 3 months to swap over so I am loosing money by not changing service within a month. So far I have lost $350 Plus because of the delay! Eversource is a rip off for seniors and still needs to be addressed! If I can purchase the same electricity on the same lines it is being delivered on then Eversource then why and how can Eversource charge double! Government needs to wake up!! |
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Likely to recommend |
—
Bob
from
Waterbury, CT
on
April 12th, 2023

— Direct Energy
Ted arnold
Quick painless and competitive |
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Likely to recommend |
—
Favorable
from
Windsor, CT
on
June 19th, 2018

— Direct Energy
Most Recent 3 Star Reviews
1 Customer Reviews Written Overall
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Likely to recommend |
Direct energy
As a customer with direct energy they helped to get my monthly bill lower as well as show me ways I can improve my home to save money while keeping it efficient. They have great customer service and have always been dedicated at giving me the best service. If I have any concerns with my bill or anything they are rite there to assist me. |
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Likely to recommend |
—
Dwight
from
86 Main St Hartford Ct
on
December 14th, 2016

— Direct Energy
Most Recent 1 Star Reviews
8 Customer Reviews Written Overall
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Likely to recommend |
CONFUSING
TOOK FOREVER FOR MY SERVICE TO START. HAD NO IDEA WHY OR WHAT WAS GOING ON. HARD TO ACCESS AND DOWNLOAD MY BILL. |
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Likely to recommend |
—
JOHN USARZEWICZ
from
Bridgeport, CT
on
June 20th, 2023

— Direct Energy
Direct energy sucks
Many weeks after signing up, we were advised that we weren't customers or even qualified customers. After a long telephone call everything was fixed - or so we were advised. Then another letter in the mail from DE, many weeks later to advise that our account name and numbers were wrong. Another phone call then another letter. Finally we joined another supplier only to receive an acceptance letter from DE. Which required additional time and attention to rescind. |
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Likely to recommend |
—
Extremely Dissatisfied
from
Clinton, CT
on
June 19th, 2023

— Direct Energy
I switched over but Im still recovering ever-gouge bills.
Singed up for direct energy, but two months later Im still receiving bills from evergouge. Whats the deal? |
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Likely to recommend |
—
Mike
from
Northfield, CT
on
May 29th, 2023

— Direct Energy
Have no idea still waiting to onboard ?
I signed up months ago still waiting to be connected? |
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Likely to recommend |
—
Wendy S
from
Meriden, CT
on
April 21st, 2023

— Direct Energy
No contact as of yet
I have not received anything as of yet from Direct Energy since I signed up with them. |
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Likely to recommend |
—
Robert J. Marquis
from
Torrington, CT
on
April 20th, 2023

— Direct Energy
Worst
Really bad experience- when confronted they are Pointing fingers at others |
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Likely to recommend |
—
Worst
from
Manchester, CT
on
March 15th, 2023

— Direct Energy
Direct Energy in Alberta (office in Calgary) - a dishonest company
Direct Energy (office in Calgary) is a dishonest company. I have seen a number of cases, in which this company renewed the service using floating rates (tripled the charge) to collect extra money from its customers without obtaining consent from the customer. |
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Likely to recommend |
—
John Brown
from
on
November 4th, 2021
Scam Artists and illegal trade practices
I am a former direct energy rep. I used to work for a company called Trust Energy in Calgary . I was told by the trainer and supervisor, Robin and Matt to hide the truth from the customers . I was asked to to fake the electricity and gas price to elderly people and newly landed immigrants as they are not aware of the energy market . The price is not fixed and it will go up in two months. They lock you in a contract and you if you wish to opt out later it's costs to you $4000 to get out of the contract and eventually messing up your credit.I quit the job because I couldn't lie to the customers anymore. Avoid this company like plague. They lock you on a contract at a higher price. They provide you free electricity and gas for two months and then triple the price for the next five years. Wish I never worked here as this company has a bad name and the trainers and supervisors asked me to lie and hide the truth. |
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Likely to recommend |
—
Scam Artists And Illegal Trade Practices
from
on
October 30th, 2019

— Direct Energy
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CT Energy Ratings Resources:
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How to Switch Connecticut Electricity Companies
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10 Quick Energy Saving Tips
Eversource Energy FAQ
Connecticut Energy Deregulation History