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Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Scam Artists and illegal trade practices
I am a former direct energy rep. I used to work for a company called Trust Energy in Calgary . I was told by the trainer and supervisor, Robin and Matt to hide the truth from the customers . I was asked to to fake the electricity and gas price to elderly people and newly landed immigrants as they are not aware of the energy market . The price is not fixed and it will go up in two months. They lock you in a contract and you if you wish to opt out later it's costs to you $4000 to get out of the contract and eventually messing up your credit.I quit the job because I couldn't lie to the customers anymore.

Avoid this company like plague. They lock you on a contract at a higher price. They provide you free electricity and gas for two months and then triple the price for the next five years.

Wish I never worked here as this company has a bad name and the trainers and supervisors asked me to lie and hide the truth.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Scam Artists And Illegal Trade Practices from on October 30th, 2019
Hello. I apologize for any miscommunication, but we are not affiliated with Trust Energy. At this time we would recommend you connecting directly with this company to address these present concerns and allow them the opportunity to conduct an internal investigation. Thank you. - Eleanor / Digital Care
— Direct Energy


All Direct Energy Electricity Plans

Plan Name
Company
/
Rating
Length
Price
VS. Eversource (formerly CL&P)
9 Month Fixed Rate
9 month
Fixed Rate
7.69¢ / kwh
8.3% under market rate
Compared to the current Eversource (formerly CL&P) rate of 8.390¢ / kwh