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Bad customer service-took three times to get the deal
| Bad customer service, slow service. I had to correct the issue. Your customer service called me two times and did not correct the issue. It is like you did not want me to have savings before the summer and so because of your delay my bill was high. Delayed 3 months because your bad customer service. lady that called was rude and should not be in customer service, she did not correct the transfer issue. I corrected. I also missed out on a gift. | |||
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—
CTGrandma
from
Derby, CT
on
September 19th, 2020
Never any follow up
| I requested a change, got a welcome and confirmation email, then nothing, still stuck with eversource | |||
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Trina
from
East Lyme, CT
on
September 2nd, 2020
Horrible!
| It took 5 calls because they repeatedly were telling me I wasn't signed up after emailing me confirmation numbers. Kept trying to change the price everytime I had to call again. End of story I am NOT a customer of constellation and would NEVER recommend anyone waste time with the run around I was put through!!! | |||
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—
DM
from
Meriden, CT
on
January 14th, 2020
Unfair
| IN THE MIDDLE of my signing up for their 8.89c rate today they changed their rate to 9.49c. Honestly - it was 8.89 and less than 2 minutes later it was 9.49! When I called to see what was going on, they refused to give me the lower rate I had been signing up for. Wouldn't budge. And neither would I. Bye-bye. | |||
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—
Carmen Proulx
from
Milford, CT
on
December 5th, 2017
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation
