Constellation - Company Information

“  I have had Startex off and on for several years and have been happy for the most part. They have never got my bill wrong. The only thing that makes me consider switching is since constellation energy bought them out their rates have gone up and are not near as competitive. If they would offer their current customers better rates when it is time to renew then they would not switch as readily. After looking at the companies who have six month contracts today I find several in the 8.0 to 8.5 per kwh and star tex is at 9.5 for the same 2,000 kwh level. It seems that as you get close to renewal the price goes up just before you can lock it in (within 45 days before). I hope in the future they look at this so maybe they will change and want to keep their current customers. Thanks ”

“  Had been using StarTex for years. Recently my tenant, unknown to me, "signed" a deal with a new provider, unknowlingly to me. StarTex sent me a bill for $500 for cancelling the contract! StarTex promised to "review the matter", NEVER got back with me.
Moral of the Story - Buyer Beware when signing a contract w/ StarTex. Should something happen, their answer is a non-negotiable $500 penalty. ”

“  I can't believe how my payments went double in December with no reason. I had a good average of usage, but this month they have charged me like if I had my one bedroom apartment with lights in every drawer of the place . I thought they were charging me the for next month too. From 600 kWt they went to almost 1200 kWt . I have no idea how the calculated. Unfortunately I can't see how the meter is read and it looks like they decide that just because it is christmas we have used what they say. Besides that my January bill went even higher, for the same one bedroom apartment I was charged around 200 dollars being at home only one person, not using the oven, taking 4 minute showers, etc. I just Do not recommend this company with this kind of abuse. ”

“  Have had Startex for since 2011. Well pleased with rates and service. However, when we received our renewal coming up May 24, 2013, the rates had jumped considerably. Looked on Power to Choose and found a Star Secure One Year Plan for 9.9. However, when we called to renew they stated they do not have that plan. It is the one we have had in the past, just a slight rate increase. The only plan they could offer us was 10.1 or 10.5. Our rate for 5/12-5/13 was 9.7. Why do you not honor the plan on Power to Choose? ”

“  I don't even feel like typing out all the problems I had with this Company. I just recommend going elsewhere. Don't fall for their rate if it is the cheapest, you will end up getting screwed over and paying way more. They are liars and thieves. Go with a Company that doesn't make its money by stealing from you. ”

“  I am not gonna give even 1 star. I was basically enrolled on AutoPay and everything was fine until last December. Suddenly, I noticed that my CC was not getting any bills for electricity. I just noticed by accident after 3 months!!! I am trying to get hold of the customer care and understand why that happened and on the call for the past 58 minutes and counting but havent got a chance to speak to the customer care yet...Its not worth it...I am moving out for sure! ”

“  Worse company don't try it ”

“  I recently moved from Houston, TX to Mansfield, TX. I called a week in advance to have my electric service transferred to my new address. Upon arrival to my new address, the electricity had not been transferred as scheduled. I immediately contacted Star Tex Power and was told by a representative that the service was inadvertently applied to the wrong address and that it would be corrected by the end of the day. Well not only did the idiot change the service to the CORRECT address, she NEVER REMOVED the WRONG ADDRESS. I've been billed for TWO residences and cannot get ANYONE in this awful company to rectify the situation after THREE MONTHS. I cannot wait until this contract is up, where I will definitely be switching companies. In the meantime I am consulting with an attorney. DO NOT USE THIS COMPANY! DO NOT USE THIS COMPANY! DO NOT USE THIS COMPANY! ”

“  I have been a customer for years. I can't believe the crap this company has pulled!!! In November my bill was $80...in December more than $400. I work 12 hours a day and live alone. There is no way on Gods green earth I could ever use that much electricity for a bill that high. Each month it has creeped back down but not much. Customer service was a joke. They told me that the meter was read correctly and I was on the hook for the money. Very dissatisfied. If my review helps someone research further bedford entering into a contract with this shady business than my job is done!! ”

“  Where do I begin? Horrible Customer Service! -- One important thing -- they CANNOT (or would not) properly or adequately compute an electric bill using "average billing" (so I wouldn't incur the $400/$500+ bill[s] in June, July, August!) In other words, I ended up paying over $700.00+ at the end of their ridiculous "10" month cycle. (Go figure? My contract is fixed for 36 months -- why the hell is "average billing" ONLY for 10 months? Run it the ENTIRE term of the contract!! (i.e.,36 months) I'd gladly pay any deficiencies(shouldn't be any though) at the end! Can't wait until the contact period ends!! "Customer Service" i.e., their employees AND supervisors are absymal!! Rates are one thing -- But I'd GLADLY pay slightly higher rates for competent, polite, and knowledgable customer service folks!Finally, not that I'd stay, but NO attempt has been made to try to "keep" me as a customer. RUN from this company!! Competition in the marketplace works!! ”

“  Canceled everyones autopay in December. Have had payments automatically deducted for at least 4-5 years. Didn't notice nothing was coming out of my checking account. Son came home and was looking for a scholarship application. I saw a pink bill and it said disconnect on 5 April. Since today was the 13th I figured it was a mistake. Went online to make sure today, and couldn't get in. Called, and after holding for an hour was advised that my lights were in fact cut off today. I would need to pay the bill and get charged a 20 reconnect fee. Called my son, he said the lights are not off. I paid the balance and called. After holding another hour, to tell them to remove the reconnect fee because it was never disconnected. They said it didn't matter, as long as a disconnect order has been sent, they will charge the charge, and will not waive it.
”

“  sorry customer service, they will not answer the phone ”

“  Consumer beware!!! This is a horrible company. Cares nothing about the customer. Please stay clear of this company. Even the website is horrible to navigate and be careful on the amount your paying. Be sure to double check everything before you hit that payment button. If I had only read the reviews before getting suckered in to the contract by a salesman. Completely worthless customer service! AND I have yet to receive a bill. But my electricity has been disconnected. The worst most ridiculous company I have ever had the displeasure of dealing with. ”

“  Star Tx Power has been marketing Garland TX. 80 % of our city is served by Garland Power and Light - a muni through the TMPA. This is a result of a senate bill of some years back. ST is leaving personal information on the door for all to see. I have received complaints from our neighborhood. I called ST and after several numbers and a disappointing rejection ,I did what the ST customer service manager angrily told me- ' Contact your city leaders" .I did as well as let citizen on patrol know to look for strangers .I let our neighborhood officer know also. I called ST and finessed my way to a real person in ILL. He gave me the number of a woman in TX as he understood. She has not called back all day. Customer service told me they did not go door to door. I confronted him with the fact that we have the flyers.I am heartsick that an elderly person or an ESL person could be an easy target and create a contract that they cannot use.
ST - pls fix this! We cannot sign up with you in this area. ”

“  Plan ran out, rate jumped really high after 12 mo variable rate, no email,no bill, no withdrawal that month even though I have automatic withdrawal, next month the two month bill was $ 1450.00 instead of $700.00 The service representative said if you sign up for a 36 month plan we can bring your last bill down to the 9.6c (plus) rate... not the $1450 of course, but only $ 670.00 of it because that is "last months bill" .And then having to sign up for a rate that is 10-25% over the best rate out there, for 36 mo. Is anyone watching these people, this is crime. They stole $750 from me. I will fund the lawsuit. ”