Constellation - Company Information

“  A StarTex representative came knocking on my door with a story about a rate adjustment from Oncor to which I was entitled - I think that is what he meant. He spoke quickly and what he did say was not clear. As I asked him who and what StarTex was he replied "I'm not selling you anything." Clearly untrue. At that point I closed the door. ”

“  I have been a long time startex customer. Their rates for renewals are higher than for new customers. SSDD, This company was great when it first started, now it's just doing what every other business does. Gets customers, treats them right for a while and then and then raises the bills and the plans.... not worth it anymore... ”

“  Customer since 2011. GREAT COMPANY UNTIL A FEW MONTHS AGO.

My monthly bill(s) have more than TRIPLED (from$ 80.00 - $ 350.00) with NO ADDITIONAL ELECTRICITY USED! Have made SEVERAL calls. NO ONE HAS ANSWERS. Suggested we are turning all the lights on at one time....power surge.

LOCATION IS AN EMPTY NON RENTED LOCATION.

WAIT time for phone calls averaged well OVER the 30 minutes they project!! Today, I spent almost an hour waiting to speak to a representative. Several times I have been disconnected while they put me on hold to research this. Another 30 plus minutes on hold.... TOTALLY NOT ACCEPTABLE!

In their favor, once you speak to a representative, they are pleasant and try to be helpful. Unfortunately, their answers are generalized. Since December, I have asked to speak to a supervisor. 16 calls later, someone actually did call me back. They were going to look into the problem. Never heard back re: solution. So NOTHING HAS CHANGED. SO VERY UNHAPPY!!! BEWARE!!!!

SHOPPING FOR ANOTHER COMPANY!!!! STARTEK HAS LOST MY RESPECT!!! ”

“  Their variable rate plan was great the first month, then the price per kwh doubled the second and subsequent months. They lure you with attractive rates. A bait and switch scheme for sure.. ”

“  Didn't receive my March bill when I was expecting it. Finally, it showed up on line. I was billed for 832 kwh. The cost for electricity was about $90. They added an additional $1900.00 to the bill. It was itemized as a "check refund". When calling, the wait is usually over 45 minutes. I got ahold of a guy in another department who said he would e-mail my concerns to the appropriate department. The next day someone called and left me a voice mail saying they were working on it and would call me back. They didn't. They don't respond to e-mails. Finally spoke to another rep who couldn't explain the added charge. It's been almost a week and they still haven't corrected the bill. My contract expires this August. I'll be looking elsewhere. I have been with StarTex for about 4 years. I have never received such horrible customer service from anyone like this. Called Constellation....they don't seem to care. It's time for a PUC complaint. ”

“  Was a great company for 6 years, but they have now sold out to another comapany. Now they have too many hidden fees. Will not sign with them again. ”

“  A note of advise: you need to read your monthly bill statement, and also be careful when you switch even after the contract expires. Additional charge is adding to your account every so often. Hate to call in every time to argue, but you can try to get over charged money back. ”

“  I signed up with StarTex last year because of the fabulous reviews. But I have been mightily disappointed. The difficulties with the website "upgrade" were bad enough, but now I received the notice that my renewal will be month-to-month at a much higher price, of course. No information given on the rate to renew for a year or any other period of time. I checked Power-to-Choose and found only a 3-month plan. I called customer twice because I didn't believe that, and the wait to speak to someone is 30 minutes!!! Who has time to be on hold for hour? What are they thinking? I emailed last week, got an automated response that it would be answered, and still no answer. So how on earth are you supposed to get a hold of these people in order to get information about renewal? I have no choice but to switch companies. ”

“  I was forced to use StarTex Power after a recent move. I have never dealt with a more incompetent company in all my life. Honestly. I have had numerous problems and tried every avenue they provide to resolve them. Wait time is always at least 30 minutes. Nobody ever calls me back. Nobody responds to complaint email or any email for that matter. Trust me, stay away. ”

“  Some people are just simply too stupid to run a company of any kind. I sincerely doubt these idiots could operate a Lemonade stand much less an electric company. Service is a complete zero and their website looks like a Kindergarten class project gone wrong. It's not worth the trouble to save some money. ”

“  We moved from one house to new one. Both had Startex Power, they charge us more than $800 for early termination fee. We faxed them the lease for tho old house as they ask then they said it was separate account
Worst company ever deal with ”

“  This was a great company. I got many friends to switch to them over the years. Now they are terrible. I gave them every chance to keep me as a customer. But customer service was terrible, rate plan options to renew were inflexible and expensive, and their recent billing changeover did not go well. Nice going Constellation... ”

“  I had very bad experience with the billing of Star Tex Power. It has automatic bill payment through checking account and I have provided all the details and setup for automatic payments. After 2 weeks when I checked the Star Tex Power account online, I could still see the amount due and the bill was not processed trough my automatic payments. I provided my account details again for automatic payments and though this time it would process the billing. Later when I checked my Star Tex Power account online I could still see the online payment was not processed. I thought there is some issue with there billing system through bank account payments and I paid my bill through credit card. The payment was made on time and in the next month bill I could see Other charges as 40 $ I was not sure about that and called the customer care representative. He explained it was fees for not processing payment for my checking account, I explained him the all the effort I made to pay the bill, if the online payment system through checking account is not working from their end why should I pay for that. He said its their policy and he can't help. I don't understand if they are having issues with their bill payment system why customer has to pay for it. It ridiculous for no reason I had paid 40$. I understand there is not perfect world and every system has its own faults but it can be solved through analyzing the problem and make proper decision. If they are not ready to do, what is the use of customer care service. I am very much disappointed with the experience I had and I will never have this services again and never recommend to anyone. Very poor and disappointing experience. ”

“  real problems with online access can't sign on. In one instance it could not find my account when I did get on there was nothing there ”

“  I was contacted by a rep by the name of Grant, to renew my commercial service contract. The best deal he quoted me was for a 4 year term at .04 something cents per kw. I signed a contract online but when I got my bill, it was for .05 something cents per kw. I have tried for over a month to contact this person, only to be put on hold for 10 minutes at a time, at which time I leave a message & they are SUPPOSED to call me back the 'next business day!' I have yet to receive a call back. Once I did get to talk to a live person but was told 'Grant' was on vacation & to call back Monday, which I did, only to be put on hold AGAIN! This company started out being a great company to do business with, back in 2011, but now, I would not recommend them to anyone!!! ”

“  It all went down the toilet quick once Constellation completely took them over (2013). First they changed the website, which changed the bill payment system. Autopay doesn't work one month. It charges my card 5 times the next. Customer service is clueless after being on hold 75+ minutes.Before the sale, I was never on hold longer than 5 minutes, and customer service was knowledgeable and could fix mistakes! Not anymore.The rate I signed my contract changed - due to a "PUCT approved rate adjustment." They passed the charge on to me. It's their right - it says so in the contract.It's also my right to leave them after my contract is up. Marcie Zlotnik - you are deeply missed. She is no longer running things as of 2014.What a shame. ”

“  I have had about a dozen (12) rental properties with StarTex for 5 years. StarTex USED to have pretty good customer service. But since StarTex got bought by Constellation, the service at StarTex has gone downhill fast. I have elected to vote with my feet, I am renewing ALL of my previous StarTex accounts with another provider (Champion). Things may not work out to be perfect with the new provider, but I am sure that things cannot be as screwed up as things have gotten with StarTex. ”

“  We had been Star Tex customers for some time. We renewed at a reasonable rate but the company slammed us on to a much higher month to month rate. When we finally caught it, they did nothing to to rectify it. Just another company trying to get and keep people on high month to month rates. PUC should shut these high complaint companies down. ”

“  By far the worst company ive ever dealt with in my life. I would rather not have electricity then use this TERRIBLE power company!!!! customer service is total trash!!! there service is even worse!!! They will cut your power off for no reason and refuse to turn it back on. AVOID STARTEX LIKE THE PLAGUE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ”

“  This company took $150 for a deposit for services not rendered. I went through the lengthy "enrollment" and gave all required info, only to find when I moved to my new residence I had no electricity. When I called the representative said there was no record of me, ridiculed me for pointing out the charge on my credit card. Called again with the print out of my confirmation email. My son called (I had authorized him to talk about my account) and spoke to the "compliance" dept. He was told "enrollement" wasn't completed due to incorrect address entered by them. New acct. given, called to confirm the next day and was told: no record of me, my address, acct. # etc. Based on other reviews, I'm lucky I don't have a contract with them. Now I just have to get a charge back on my credit card due to services not rendered. I would tell anyone who is thinking about StarTex power company: They are thieves and liars. ”