Constellation - Company Information

“  After the switch, this company is worth a flip! ”

“  Star Tex Piwer has claimed good customer service in the past. Now I would say that is in the past. They have over charged me. Representative's are rude and unhelpful. Forget about speaking to management. Be prepared to be labeled if you have problems with them. Labeled unfairly financially and with service. ”

“  I have been with your business for years and I recently talked to your representative before April 10th for locking in low rates. Your rep said it would be 8.6 per kwH. She told me I could not lock in this rate. My contract will end May 24th, 2013. I am only able to lock in the rates after April 10th. She also told me the rates go up and down. It sounds like I have to call in every day to find low rates. I called again after April 10th and the rep told me it is now 8.9. Four days ago I called again and now it is 9.3. They transferred me to another department and they would give me it at 9.0. I said I have to think about it. Sounds like I can never get it back at 8.6 when I first called in. Your rates looks like it always goes up, never down. I think this is a game trap. I don't appreciate your customer service. I spent a lot of time calling in and it's not going low just high. ”

“  After 6 years with Startex I to stopped getting bills after changing my contract. I spoke with customer unservice 6 times no help. They promised they would not send a past due or turn off my service and now they are doing both. I'm running as far as I can. If they try to hit me with a termination fee I will pay it the same way they send there bills, never. Stick it where the sun don't shine Startex. ”

“  I always had difficulty paying my bills due to lack of accessibility. My account was not accessible online to allow me to pay my bill more efficiently, despite my attempts to get this resolved, but it never was. The automated payment system would not recognize my account either, therefore I resorted to having to "hold for the next available customer service specialist" for at least half an hour "due to extremely high call volumes" to make my payments with a customer service representative each month. This was such a terrible experience! "At StarTex Power, customer service is our number one priority." ?? I would highly NOT recommend this company. ”

“  A StarTex representative came knocking on my door with a story about a rate adjustment from Oncor to which I was entitled - I think that is what he meant. He spoke quickly and what he did say was not clear. As I asked him who and what StarTex was he replied "I'm not selling you anything." Clearly untrue. At that point I closed the door. ”

“  I have been a long time startex customer. Their rates for renewals are higher than for new customers. SSDD, This company was great when it first started, now it's just doing what every other business does. Gets customers, treats them right for a while and then and then raises the bills and the plans.... not worth it anymore... ”

“  Customer since 2011. GREAT COMPANY UNTIL A FEW MONTHS AGO.

My monthly bill(s) have more than TRIPLED (from$ 80.00 - $ 350.00) with NO ADDITIONAL ELECTRICITY USED! Have made SEVERAL calls. NO ONE HAS ANSWERS. Suggested we are turning all the lights on at one time....power surge.

LOCATION IS AN EMPTY NON RENTED LOCATION.

WAIT time for phone calls averaged well OVER the 30 minutes they project!! Today, I spent almost an hour waiting to speak to a representative. Several times I have been disconnected while they put me on hold to research this. Another 30 plus minutes on hold.... TOTALLY NOT ACCEPTABLE!

In their favor, once you speak to a representative, they are pleasant and try to be helpful. Unfortunately, their answers are generalized. Since December, I have asked to speak to a supervisor. 16 calls later, someone actually did call me back. They were going to look into the problem. Never heard back re: solution. So NOTHING HAS CHANGED. SO VERY UNHAPPY!!! BEWARE!!!!

SHOPPING FOR ANOTHER COMPANY!!!! STARTEK HAS LOST MY RESPECT!!! ”

“  Their variable rate plan was great the first month, then the price per kwh doubled the second and subsequent months. They lure you with attractive rates. A bait and switch scheme for sure.. ”

“  Didn't receive my March bill when I was expecting it. Finally, it showed up on line. I was billed for 832 kwh. The cost for electricity was about $90. They added an additional $1900.00 to the bill. It was itemized as a "check refund". When calling, the wait is usually over 45 minutes. I got ahold of a guy in another department who said he would e-mail my concerns to the appropriate department. The next day someone called and left me a voice mail saying they were working on it and would call me back. They didn't. They don't respond to e-mails. Finally spoke to another rep who couldn't explain the added charge. It's been almost a week and they still haven't corrected the bill. My contract expires this August. I'll be looking elsewhere. I have been with StarTex for about 4 years. I have never received such horrible customer service from anyone like this. Called Constellation....they don't seem to care. It's time for a PUC complaint. ”

“  Was a great company for 6 years, but they have now sold out to another comapany. Now they have too many hidden fees. Will not sign with them again. ”

“  A note of advise: you need to read your monthly bill statement, and also be careful when you switch even after the contract expires. Additional charge is adding to your account every so often. Hate to call in every time to argue, but you can try to get over charged money back. ”

“  I signed up with StarTex last year because of the fabulous reviews. But I have been mightily disappointed. The difficulties with the website "upgrade" were bad enough, but now I received the notice that my renewal will be month-to-month at a much higher price, of course. No information given on the rate to renew for a year or any other period of time. I checked Power-to-Choose and found only a 3-month plan. I called customer twice because I didn't believe that, and the wait to speak to someone is 30 minutes!!! Who has time to be on hold for hour? What are they thinking? I emailed last week, got an automated response that it would be answered, and still no answer. So how on earth are you supposed to get a hold of these people in order to get information about renewal? I have no choice but to switch companies. ”

“  I was forced to use StarTex Power after a recent move. I have never dealt with a more incompetent company in all my life. Honestly. I have had numerous problems and tried every avenue they provide to resolve them. Wait time is always at least 30 minutes. Nobody ever calls me back. Nobody responds to complaint email or any email for that matter. Trust me, stay away. ”

“  Some people are just simply too stupid to run a company of any kind. I sincerely doubt these idiots could operate a Lemonade stand much less an electric company. Service is a complete zero and their website looks like a Kindergarten class project gone wrong. It's not worth the trouble to save some money. ”

“  We moved from one house to new one. Both had Startex Power, they charge us more than $800 for early termination fee. We faxed them the lease for tho old house as they ask then they said it was separate account
Worst company ever deal with ”

“  This was a great company. I got many friends to switch to them over the years. Now they are terrible. I gave them every chance to keep me as a customer. But customer service was terrible, rate plan options to renew were inflexible and expensive, and their recent billing changeover did not go well. Nice going Constellation... ”

“  I had very bad experience with the billing of Star Tex Power. It has automatic bill payment through checking account and I have provided all the details and setup for automatic payments. After 2 weeks when I checked the Star Tex Power account online, I could still see the amount due and the bill was not processed trough my automatic payments. I provided my account details again for automatic payments and though this time it would process the billing. Later when I checked my Star Tex Power account online I could still see the online payment was not processed. I thought there is some issue with there billing system through bank account payments and I paid my bill through credit card. The payment was made on time and in the next month bill I could see Other charges as 40 $ I was not sure about that and called the customer care representative. He explained it was fees for not processing payment for my checking account, I explained him the all the effort I made to pay the bill, if the online payment system through checking account is not working from their end why should I pay for that. He said its their policy and he can't help. I don't understand if they are having issues with their bill payment system why customer has to pay for it. It ridiculous for no reason I had paid 40$. I understand there is not perfect world and every system has its own faults but it can be solved through analyzing the problem and make proper decision. If they are not ready to do, what is the use of customer care service. I am very much disappointed with the experience I had and I will never have this services again and never recommend to anyone. Very poor and disappointing experience. ”

“  real problems with online access can't sign on. In one instance it could not find my account when I did get on there was nothing there ”

“  I was contacted by a rep by the name of Grant, to renew my commercial service contract. The best deal he quoted me was for a 4 year term at .04 something cents per kw. I signed a contract online but when I got my bill, it was for .05 something cents per kw. I have tried for over a month to contact this person, only to be put on hold for 10 minutes at a time, at which time I leave a message & they are SUPPOSED to call me back the 'next business day!' I have yet to receive a call back. Once I did get to talk to a live person but was told 'Grant' was on vacation & to call back Monday, which I did, only to be put on hold AGAIN! This company started out being a great company to do business with, back in 2011, but now, I would not recommend them to anyone!!! ”