Constellation - Company Information

“  Years ago, I received a promo rate on my electric which was better than Potomac Edison. A few months ago when my small house (usually never more than $350/month in worst of winter) was getting bills over $400 and the over $500. When I called to ask why, actually was told would receuve a call back within 5 days- when I got upset, their chat was suggested. I was told my kWh was now fixed 14 cents year round. I about freaked- Potomac Edison is not fixed but 6-9 cents. I could cancel quick enough! Was told they guarantee fixed rate not best. I feel like I was screwed out of money for months or years. They dont show rate on bill so they hide what they are doing. Beware when promo ends or better yet - dont even deal with them! I want to tell the world how they do business to save other victims! ”

“  I have had bge home employees service me for thirty yrs . The boisterous guy ,Dave, acted as if he did t feel like working . He co.ai Ed from the time he saw it was a crawl space. He said he didn't want to get dirty he had to get overalls. He came to my door again. .no o really on. He s cared me, when he said it was dangerous and he had the power to refuse service. He said there's stuff. And he's not climbing over . There were only two pool hoses . The rest was plastic barrier .I finally said what's dangerous. And what stuff. He took pics .to show his boss .I did not Remember I had not used BGE last time. For my water heater .but I have still a contract on my furnace. Why did Constellation guy come . I have never been talked to by any BGE employee this way. Dave acted like he did not want to do a job and made it sound worse than it is .Dave told me he can't maneuver and he has a bum knee. My question. Why would you send some guy who is not capable of doing his job.
I called back and rescheduled the lady was very nice . Dave who's been there ,he says 25 years. He needs a course in Customer service .He mumbled so I could hear . Even my 5'10 grandson went in there to take pics .
That same day ,Sat. He called back telling me that he refused per his supervisor ,they cx the ticket and Constellation WOULD NOT SEVICE ME . He was rude and boisterous. What happened to theBGE HOME . Their employees never spoke to me ever in that tone or way. My speculation he was on a power trip. You don't care about people and especially an older person. I guess you are a union and nothing will be done. I know on my part I will not recommend Constellation due to poor customer service . ”

“  Waited for 12 hours to receive service and still waiting! Given misleading information as to when service would be provided. ”

“  Signed up on line,received a phone call welcoming me and went over my info.was told it would take a while to take affect.receieved at least 4 follow up calls that billing no.from my current provider was not correct.I gave them the info.every time,and ended up getting additional calls about the same thing,so I told them how many times that same account number was given without success so just cancel my sign up.this went on for weeks that they would call me with the same problem. ”

“  The title says it all. ”

“  I tried to transfer my account on December 12, 2021. The account was supposed to be established on January 1st, 2022. I paid them a security deposit of 150 dollars since they said they couldn't verify my credit for some reason. I own a house, so my credit score isn't an issue. Regardless that's not the issue.

January comes but there's no notification about whether my account was established. I call them and they can't locate my account. I had to speak to 3 different people until someone was able to locate my account through the email address to which they sent the confirmation number of the 150 dollar Security deposit payment. They told me it'll be established on the first of February and that they'll give me the credit on the extra I'll be charged on my current plan due to their mistakes.

On January 12, I receive an email saying my Security deposit payment was refunded. I call them again to see what's going on. Again, they cannot find my account. I have to reenroll for February. The representative tells me that since the account was not established and they cannot find it, I will have to reenroll from scratch. I would have been ok with it, but when I asked will I be credited the difference in the high rate I am paying with my current company, she told me she cannot promise that. Then, I asked to speak to a supervisor. He was able to locate all of my requests to enroll, all the way from November 2021 when I tried to enroll on their website. He told me they have different systems to process things and the representative did not check those hence, they couldnt locate my account. Then, I was transferred to another specialist and she tells me that nothing is wrong with the account and that the reason for the refund was that my credit was verified and they did not need that payment. Finally, she did promise to upheld the promise to credit my account for the extra charge I will incur due to their mistakes.

From this frustrating experience, I'll tell Constellations to provide better tools and training to your regular representatives and communicate better with your customers with emails whenever a change occurs to their accounts.

For any new customer, just make sure you have the enrollment ID and speak directly to a supervisor as the regular representatives either don't have the necessary access to help you and or they lack the training to help you adequately. ”

“  Service not turned on as requested and agreed when I signed up for service so power was shut off when contractors trying to work. Customer service phone number required 20 minutes before I reached someone. Customer service claimed it was Oncor's fault. Oncor confirmed Constellation never submitted request. After 2 more hours, learned Constellation is a manual process and they didn't submit request. My contractors and I lost 4 hours of our day troubleshooting ourselves and waiting for power. ”

“  Extra charges in my bill ”

“  Constellation has been difficult to get hold of, always at least one hour on hold. When i cancelled service to move to better provider i was immediately put on a variable rate plan without my knowledge that more than tripled my bill. When i contested this i was told that there was nothing they could do about it. Do not use this company!!! ”

“  bad customer service, slow service. I had to correct the issue. Your customer service called me two times and did not correct the issue. It is like you did not want me to have savings before the summer and so because of your delay my bill was high. Delayed 3 months because your bad customer service. lady that called was rude and should not be in customer service, she did not correct the transfer issue. I corrected. I also missed out on a gift. ”

“  Due to the CORONA fiasco I was unable to lift the credit freeze on my credit (no fault of my own). Their solution was to charge me a deposit to continue the order process. When I protested, they pulled the plug on our conversation, Rep. told me to have a good day. I am credit worthy, however, they don't know that (again not my fault). My advice to anyone looking for a gas provider, look elsewhere, it may cost a little more, but, it will be cheaper in the long run. ”

“  Constellation is by far the worst utility company I have ever worked with in several states over several decades. ”

“  I usually dont leave 1 star reviews, but here is my experience. Here is the bad parts you will experience. 1 If you have a tiered plan or a credit based on usage plan... then know that you will get useless feedback... I started receiving usage emails in January after 3 months of being on a plan where I need to monitor my usage or else I get charged a higher rate. Then the emails of my usage make absolutely no sense. I received a usage summary on August 28th for my usage between July 29th and August 24th and that I had 110 kWh left before I go up a tier, and only 3 days left on the billing period... Sounds like a good email to send on the 24th instead of the 29th when the billing period is already OVER.

They have 0 useful online tools to track usage.

Now on to how my business started with Constellation. I didn't receive a bill for the first month and a couple of weeks so I checked the website and called in. Another few weeks go by and still no bill. Tell them that I don't need them to stack up a bunch of my bills to dump months of energy charges on me all at once and that they were aware of their mistake. I was assured I wouldn't get back billed. This goes on for 3 full months and what do you know they start firing out the bills in December to get their money. I have 3 bills between December 20th and January 30th, but true to their word they didn't bill me for the first month (as they didn't have any meter reading on me and legally couldn't I guess)... If I hadn't of called they would have likely still not billed me to this day. That doesn't even go into the hour I had to call support because their website refused to accept my credit card info that I had to call in to give them over the phone

Completely disorganized company, the website is utterly useless, The energy tracking information for tiered plan and bill credit users is so incompetent it feels like a borderline scam that is defective by design. Then they want to push a 10 cent per kWh plan on me because it has something to do with repairing AC units if they break down. ”

“  I switched over to Constellation from Reliant on a 6 month contract. The kw/h rate was lower, however, there a fee structure hidden in the fact sheets that I did not notice even I looked several times. My fault and I take accountability for that but I wanted to share after my recent experience. My monthly bill actually rose from the switch by a few dollars.I had 7 months left in my Apartment and I signed a 6 month contract. Without notice of my contract expiring or rates changing, Constellation electric dropped me a bill that had more than double from the previous month even though I had used virtually the same energy as in the previous billing cycle. Constellation has no phone support and only offers 'Live Chat'. The website is utilitarian and it is not user-friendly. The live chat rep, Wendy, Informed me that a notice was sent approx 1.5 months before contract expiration, although, there is no record of this in either of my email accounts. I was offered no assistance and Constellation's stance was basically 'pay it or else.'Avoid friends! ”

“  I was very disappointed in their giving me the details of their plan. they did not reveal in the rates given to me the cost of Oncor which is 95.00 this month. i was looking for a lower rate than i was paying and because of the way the plan was presented, i now pay more for electricity monthly. Very disturbed to say the least. ”

“  For the 3rd and last time since being a Constellation customer for many years, I received a disconnect notice in the mail. The first two times, I panicked and immediately went to pay a bill again. However, then realized that I am on auto-draft and that the funds had already been withdrawn from my account by Constellation. Today, I received a disconnect notice again. I confirmed the funds had been withdrawn by Constellation and gave them a call. The customer service representative did not immediately admit that this happened. But finally she did admit that this happened with "ALL" auto pay customers after I explained my problem and told her that this was the 3rd time I had experienced this with their company and I knew they had issues. She finally admitted that there was a delay on their side posting the payments to autopay customer accounts and that they sent out nice pink disconnect notices to all their customers. This is terrible customer service. I wonder how many customers panic and mail in a check to ensure that service is not disrupted in the middle of winter. They should be aware that this is an error on their side and take action immediately to make sure Disconnect and immediate payment notices do not go out to customers. However, the worst thing that can happen is that they will receive double payments. So there is no negative impact to them. I will file a Consumer Complaint with the state attorney General's office and choose another provider. ”

“  I haven't heard from this company since I signed up I haven't even received a bill yet it's going on three months ”

“  Watch out when you are comparing rates. Star Tex currently advertises 8.5/kWh for their month to month plan, one of the lowest labeling it a "promotional rate". You have to assemble information from two separate places on their web site find out what "promotional" means. If you are a NEW customer, you only get this deceptive teaser rate for one month. After a new customer's first month, or if you are a Star Tex customer and your contract ends, the current month to month rate is really 12.6, which is about 25% higher and one of the highest month to month rates. ”

“  I have been with them since 2007. When in a contract there are not many issues. I have 2 accounts with them on auto debit. One time they debited one account, but not the other and sent me disconnection notice and fees demand. Notice, both accounts use the same CC. Took the fees off, but not off my record. Hmm. I have been off the contract for who knows how long. My month to month rate right now is 14 and 17 cents. Quite a high rate compare with 8 cents you can find somewhere else. I called several months ago and they offered like 12 cents which is way higher than others. My son got a much cheaper promotional rate at his apartment as a new customer. I guess they don't care about loyal customers! Very dissapointing. On the other hand I like they offer auto debit by CC and more organized than some other outfits around. I lost a lot of money being month to month for a couple of years and ready to move my business somewhere else. ”

“  Being a loyal customer with Startex for years, I recommend the company to my friends when they ask for suggestions, as I got the impression that their customer service was excellent.

Not when I got a $220+ bill which is twice as much as I have ever received. The reason? They changed the way to renew your policy when contract expires. Instead of variable (or flexible) rate they used to put your account on after contract expiration, they now have something called "transition" rate. Guess what? The rate is $20 cents/kwh. The only thing I'm glad about? My normal electricity bill is only about $100. I could have got a heart attack if I got a $400 bill.

Run away from the company! That's my suggestion now if anybody ask for opinion. ”