Constellation - Company Information

“  Took too long for the supplier to change over to Constellation and then from Constellation to my next supplier. However, this may be a problem with our Electric Company. At the end of my contract, my electric jumped really high with Constellation so I switched again to a different company. ”

“  With my previous provider, I always paid on time with the exception of 3 times in 5 years when I made arrangements to pay at the end of the month due to unexpected bills. In Oct I I had car repair bills plus medical bills. I went to the constellation website and filled out a form requesting that I pay my bill 2 weeks later. I received a email back from constellation that it would be okay to do that. Being 73 and on Social Security I was very grateful that I could do that. In the past week before the extended due date I have received 2 phone calls from Constellation and a DISCONNECT NOTICE! I called the customer support number and asked them why they were harrassing me. They said that was their policy regardless if arrangements were made. I doubt that I will renew my contract with Constellation. ”

“  They mislead you to wait until your renewal date when you phone in to get renewal rates and they are not competitive/ Therefore, you overpay for a month or two after the renewal because it takes that long to switch providers. ”

“  We selected Constellation for our gas carrier and someone there dropped the ball and never notified Georgia Gas and they shut our gas off and said that constellation had not notified them that we had them as a carrier. Our gas was off for 6 days before we could get everything straightened out and get our gas back on. We have gas hot water heaters, gas cooktop, gas dryer, fireplaces, etc. so it made things quite difficult for us. They didn't even offer to compensate us for the cost that we incurred for these 6 days. ”

“  Good price at the time, others are better now. No service or billing problems. ”

“  I was originally attracted to this company by their low rates and I have had service with them for over 2 years. That is until today, due to the Christmas holidays I was unable to make my payment due on the 2nd of Jan. So I figured I would make it with my next paycheck on the 15th. However, by the time I paid my power had been cut off and now I'm facing massive connect and disconnect fees. When I spoke to a customer service manager "NORA" she told me those were their policies and quite frankly I got the feeling she could care less about my disconnected service. In an effort to get some kind of reaction from her I even went as far as to tell her that it may be time to change electric companies to which she replied "I'm sorry you feel that way." Now I can go up to 2 days without power. Not sure if they know, but its "WINTER" AND I HAVE 3 CHILDREN!! LESSON LEARNED: With this company you are nothing more than an account number. They are quick to disconnect and leave you dark! ”

“  Having been very happy with StarTex Power for the last 7 or so years, my annual contract is now up for renewal. Unfortunately their rates have soared and are no longer competitive. For a 12 month fixed contract they are offering 9.6c per kwh when competitors are offering 8.4c per kwh. Sorry StarTex. I've called a couple of times but was told this was your best offer. Hate to leave, but you leave me no choice. Maybe next year you'll offer me a better rate to come back??? ”

“  I've had StarTexPower for a while now. Their promotional or beginning rates are good but since I moved to the new place, the price has gone up significanly (avg 13.69 cents, which is much higher than the initial price). Although I did not select the fixed option, increase from 5.2 cents to 13.69 cents is just too much. The first impression I got from this company was that they would care about such significant increase or maybe advise their customers of the high increase in price... but that's not the case.

Also, in this day and age, their bill payment system seems to be very outdated. Launches into a separate window, no email confirmation, etc.

Time to start looking for another provider...unfortunately. ”

“  I have been using StarTex since last September after seeing a competitive price listing on powertochoose and a recommendation from family members. Everything about managing my bill payments and my first renewal was excellent, but now that I try to renew my bill for 3 months again the second time, I was told I can only opt for a year or more. I have 6 months left on my lease, StarTex, you aren't amazing enough that I am going to pay an early termination fee or go on some wallet gouging month to month plan to continue your services. ”

“  Our power service has been fine but it's time to renew our contract and I am reluctant to do it. Startex is not 100% honest and this is why I say this.We had a sparking line outside our window so we did the natural thing: we called the emergency number on our bill. This is actually a number for Centerpoint, who shares guilt in the following fiasco. They sent out a technician to see about the situation. The tech concluded that the line belonged to our landlord, not them, and promptly left. The cost for 2 minutes of this guy's time? $50 on our next bill. They never once notified us of this charge; if they had, we wouldn't have called Startex-Centerpoint. We'd have called 911.Startex was nothing but evasive when I called multiple times to tell them I was never informed of the $50 charge. It was either pay or get dropped. In the end I paid when I realized their system is designed to frustrate you to the point that you'll just give up. They never issued so much as an apology. Disgusting behavior. We hate them for that. ”

“  It has come time for me to renew my contract with StarTex. If I use below 500 kWh per month, they were charging me $4.99 as a minimum usage fee. Now they want to charge me $9.33 for a minimum usage fee for 1000 kWh, but I normally only between 500 and 900 kWh per month. This is a double whammy for me, which will be about a $100 increase per year in energy costs for me. When I tried to call and talk to customer service, she was nonplussed and told me that she couldn't do anything about retaining my custom. Sad really, as I like to be a loyal customer. Doubling the fees is a heavy-handed way to hike their rates. Before this, I had been very happy with them. ”

“  I have been with StarTex since July 2009. Every year, I have renewed with the 12 month contract, and I have been very happy. No issues with billing, and when I have had to contact them (I believe only twice over almost 4 years), no issues. They have resolved things to my satisfaction each and everytime. This year, I go to renew...wham, 9.99 fee unless you use 1,000 KwH. Well, my family only does that about 3 times a year. I was ok with the 4.99 fee for 500 kw, as we usually do that. I had seen some people talk about calling their CS and that they could offer the 4.99. Not true...just got off the phone with them, and they said I could only do the 9.99 fee. So, I guess I go with another company now. I am not willing to pay 9.99 a month because I don't leave my lights on and run the AC 24/7. Ridiculous... ”

“  I've been with StarTex for the past 2 years at 2 diff apt. They weren't the cheapest but they had good ratings. This past year I've been paying $.11 Fixed (avg monthly bill is $70 for a 720sf 1bd apartment i keep the A/C at 80 with fans on. They don't transfer service to a new apartment so they'll set up new service for you. The only issue I had with them was during my 2nd month at my 2nd apartment when my bill totaled to $200. I called and after a very long wait, I reached them and the person was really helpful. It turned out that the meter was read wrong by the CenterPoint meter reader. I checked it myself and followed the rep's instructions, and he reduced it back to the usual $70. They're a fine company, but I'm moving again so I'm hunting good rates but with a good company. I may just renew with StarTex. I also go paperless and pay bills online on 100% renewable power.Pros: Nice Customer Reps, Online billing, GreenCons: Long wait to reach Customer Rep, No service transfer ”

“  I have been battling for almost a week now to get a charge removed from my bill for $40. I have been a loyal customer for 2 years now. I have never called to complain. I've never not paid my bill. I've never had a credit on my account. After speaking with a customer service Rep and her supervisor I asked for a higher supervisor. Then I got Simon in the collections department. After stating my case to him he became very rude. He began talking over me. He was very snappy. I asked him about customer service and this is how you treat people and he said well I'm in the claims department and I can do that. Several more rude statements were made before I finally gave up and demanded his supervisor. He said there was no one else above him. He was the final spoken word on my matter at hand. He then cut me off to let me go. I told him to not hang up and connect me with someone else... And then he just hung up on me!!
I am so shocked at how I was treated. I'm in the customer service industry and I cannot believe that happened. So disappointed. I was such a fan too... ”

“  To make payments by internet I have to pay fee.... ”

“  This has happened to me twice. Theres some checkbox that you have to select to ensure you card is processed. They dont tell you the checkbox isnt selected. They have a valid card on file and wont process the payment. They dont tell you the payment wasnt processed. They just add it to next bill and do not tell you anything. They will cut your heat off in the middle of winter and will leave you with no hot water for a over week. This is a not a reputable business and I wish I selected a different provider. ”

“  I was told if I switched they was gonna give me 150.00 toward the light bill company I had it was a lie ”

“  i switched to you about a month and half ago, still have not received any bill, just junk mail about some points system. I had to call to find out what was going on, only to learn you had my 'mailing' address listed as Augusta GA, but the 'servicing' address was correct. Still haven't received anything . ”

“  Of course, signing up was easy and seamless! But when it came time to re-up, 1. I had too many numbers to call which one?
2. So much ro-bo interface, to just repeat the same things to the human. So much time on hold.
3. The human in the first call was a knucklehead and could not answer my questions AT ALL. Then he started saying (whining) things like, you dont understand. Oh, yes I do. Goodbye.
4. After trying a few more numbers and being quoted wildly different prices, I found a human that knew what she was talking about, who quoted me a reasonable price, and the deal was done.
Not quite the same experience as the initial sign-up! ”

“  I was not aware of the surcharges over 60.00. If I knew this I wouldn't have chosen your company. I am a senior and on a fixed low monthly income. On just my social security. I can't afford it. I may have to break my contract and look elsewhere. ”