Constellation - Company Information

“  Posted prices are NOT what I'm paying. That's ok. I'll stay with them for the one year contract but then I'm out. Companies who play games like that get zero loyalty from me. ”

“  So far since I switched a couple of months ago, I havent had any issues, but I want to see when some issue comes up, how will theybreponse? ”

“  So far the experience has been good and I like your website ”

“  Buried somewhere in the fine print is a clause that allows them to charge me way more than I thought because I am a very high volume electricity consumer. So my bill ended up being twice as much as my previous provider who charges the fee they quoted (9.4cents/kw) regardless of the amount used. Consequently; I will be paying the cancellation fee and switching to another provider. ”

“  First bill was extremely high I live in a two-bedroom apartment and my first sale was $159. I live alone so I didn't expect to be able to be this much ”

“  Paid my August bill and then 10 days later got another August bill. I called Texas direct and was told that I didn't have account with them anymore and they wonder if I had even electricity anymore. CRAZY!! I been with Startex for more than two and a half years. Even got a new one year plan now. Had to call 3 times to get straightened up with a specialist . Was told my service was stopped by computer mistakes and it would take more than 2 weeks to correct. CRAZY!! Still waiting on my September bill. Hope I don't get some crazy amount. I've always paid my bills before they are due when they arrived in the mail. ”

“  Good service without problems. ”

“  I have been a Star Tex Power customer for the past 2 and half years. Although their rates were a little higher than their competitors their billing and customer service was always great.
However, my 12 month fixed rate contract recently expired and my 8.750 rate went to 13.390 on my next billing cycle. Evidently they don't mind gouging their current customer base with an excessively higher rate and really don't mind retaining current customers! I felt taken advantage of (screwed to us the popular venacular). Obviously, I went with one of their competitors renewing with a 7.9 fixed rate. Good bye and good riddens Star Tex Power. I hope you figure out that treating your current customer base fairly and equitablely is what keeps you in business. ”

“  After looking a www.powertochoose.org I feel like I am way overpaying for electricity. I don't see a single company on that site that is charging more than I pay. My contract just started again, but at these rates I will have to make a change. Rates raise in the middle of a billing cycle with no notice. ”

“  We have been with Startex for 6 years and prior to this year (the first year after the buy out of a once great company )they do not care if they retain a customer . Their rates where always one of the lowest couple that with great service it was an awesome deal. I emailed to see if they where offering anything of the est rate to retain a customer and they said no, to bad they are pushing us out the door . Service is not worth the increase in cost over others companys like Amigo ”

“  We locked in good rates for the last two years and looked at renewing today. The price pr Kwh change is radically higher. My wife talked with customer service to try to maintain a reasonable rate and was offered even higher rates. Not a good sign for retaining our custom. We recently persuaded our caregiver to switch over to StarTex (I know nothing about a referral plan, but that would be nice). We will advise her to closely monitor her account when it comes up for renewal. In the meantime, we will shop and most likely change over our service.
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“  Pricing seems less competitive after Constellation acquired StarTex. After several years with StarTex we have switched to another provider for a lower rate on this renewal. StarTex changing the minimum usage fee from $4.99 for less than 500 kwh to $9.99 for less than 1000 kwh was yet another reason to switch. During the months between A/C and heat we use less than 1000 and more than 500 kwh and it's an insult to be gouged. The folks from Maryland can go back from whence they came. And shame on the Texans (if there actually were any to begin with) for selling out! I guess the founders made their money and ran. ”

“  I am not impressed yet. ”

“  While I am glad to have received a better rate with Constellation, for a fixed 6-month period, no less, I will continue to search for a lower rate because my bill is still considerably higher than I had hoped, despite having gotten new weather stripping and additional insulation added to multiple areas of my house in the past few months. ”

“  Have yet to recieve a bill from them ”

“  My gas usage has been low but will be increasing with a new gas cooktop. I reviewed my last bill reflecting use of the gas fireplace. Good rate and low usage. However for $3.59 of gas they add a $27.51 Atlanta Gas Light surcharge. I will check out another company who does not charge this surcharge such as Infiniti. ”

“  The only thing that concerned me, that I was switched immediately before my contract expired with Tri- Eagle. Which caused me to pay a pentality. Which was probably my fault. ”

“  My experience was delayed as my order thru Georgia Gas Savings never got initiated. I had to go directly to Constellation to establish service. ”

“  Its been fine but the plan is very expensive for me, 300 bucks for 1 month is crazy. ”

“  It took several tries before I could get the website to work correctly. Fortunately it started working about 2 weeks before the first bill was due. Nice timing! ”