Constellation - Company Information

“  my experience was good ”

“  Although I provided the agent with the correct address and meter number and told them the address they were showing my meter at was incorrect they did not believe me. Subsequently my service was delayed and I was in a house without heat for days. Repeated calls yielded no results. They kept telling me my meter was located at 249 North Pinecrest Dr which is 3 1/2 miles away. They finally told me to call Atlanta Gas light myself to get it corrected. I did. They didnt find anything but a pine forest at the incorrect address.

Once I opened a complaint with the Public Seevice commission they decided perhaps they should actually come to the correct address I had given them which is 249 Pinecrest Road to turn in the gas. They were stunned.

The number or calls and pleas for help I made were totally ignored until I notified the PSC.

Agents should be trained to listen to customers and not argue with them. And to take ownership and resolve service record issues with Atlanta Gas Lught themselves. ”

“  I experienced a bait and switch offer. Instead of a $200.00 reward originally promised, I had to settle for $100.00 credit as opposed to a home security system which I have no need for. ”

“  After signing up on-line I received an email saying "something went wrong, call us". After about 4 attempts to get through over several days I finally got a helpful person who basically said "that's strange, everything looks OK and the order is being filled". How will I know if it goes through? "A bill will be sent to your address." A month and a half later I got a bill (and two closing bills for the same final amount from the old company - but that's another story). I would have appreciated a welcome letter showing what I had signed up for and when it would all start.

I called 2 more times to check on the progress before the bill arrived and have no problem with the customer service people once connected. They were helpful and courteous (although it seemed they were struggling a bit to get information on their end - maybe their computer system has issues). BUT, each time it took multiple attempts and long waiting periods before I finally got through.

I've never before had this much trouble getting through to a gas company's customer service department.
I do hope the bills are accurate each month but I'm a bit nervous about it. We'll see how it goes.

During the process I was quite ready to give up on the good rate just for some closure on what was happening. I had a bet with a friend that it wouldn't go thru after all and would have to look for good rates all over again. I gladly lost that one because trying to get good information on the true cost of gas is like the fear I felt on the first day of advanced Trig. I dropped that. ”

“  Sign-up was a little more difficult than I expected. My account information did not automatically transfer. Apparently, the old account numbers were not compatible and the representative had to look it up and process the new account manually. ”

“  StarTex has a strange policy of turning off the online account management if you do not pay your bill in time. It seems to me that during these times, the online account management tool should be more helpful. Turning it off when you are needing to pay your bill seems contrary to good logic. ”

“  I've been with them for almost 5 years. I made a mid-plan switch in May/Jun '09, when rates sank and I was tied into their 3 yr (roughly $.14/kWh rate) and got into another 3 year for (then) $.119/kWh. I had a bit of back and forth with them after the switch as their billing department didn't get the word that i was in a new plan. After 2 months, they got it straight. The only thing was I allowed them to continue billing the CC as I didn't want to discontinue and draw their ire. Shortly after I noticed that they never updated my new 3 yr plan 'end' date. After I called, they told me it was May/Jun of 2012. You can bet your last buck that I'll be on top of the change so that I'm not thrown into the non-plan summer rate. For others to note (but check, i'm not sure if it's law or the company's position) - but they told me I could submit my 'switch' request 15 days before the last period started). Be sure to check, don't take my word on this.

Overall-I'd definitely refer them! ”

“  Have been with them for a while but rates are a little high versus comp in summer 2011 so jumping ship. other companies have month/month that looks like a deal. ”

“  No problems at all with Startex. However, they no longer have the lowest rates. ”

“  I've been with consolation energy for years now. At first they were better priced than PSE&G, then they became even floating around the same price. Now in January 2024 price to compare, I paid $140 if I were with PSE&g it would have been $70 for natural gas. ”

“  Easy to apply ”

“  Good ”

“  How in the world do you reach a live person regardless of the option chosen? I have spent many hours in the queue on multiple occasions for hours, then the call drops OR the Representatives purposely disconnect my calls. I must speak to someone since my request cannot be made on line! Go figure. Yes, due to the high call volume, we cannot accept you call. Well, hire more employees for God's sake! ”

“  Easy to sign up on line have not had any human interaction as of this time. Only been a customer for about one month - seemed like it took a while to become a customer after signing up. A much better rate than my previous gas supplier. Time will tell - invite me several months from now to do another review. ”

“  Just caught a bill at rental property. ”

“  we had no issues switching or issues with billing so never had to call customer service ”

“  Just effective this month ”

“  I thought establishing the up front contracting was a bit redundant and could be more streamlined. This is why I gave account management only three stars. ”

“  billing is very high during summer time ”

“  My charges were in the $60.00 to $64.00 per month before signing with this firm. My current costs $47.00 to $51.00 per month, but summer is coming ”