Constellation - Company Information




About Constellation

Constellation Logo

PURA#: 06-07-11

Constellation is the US's largest producer of carbon-free energy and a leader of retail supply of power, natural gas and home services for residences across the nation. Headquartered in Baltimore, their generation fleet produces enough energy to power 15 million homes and is helping to accelerate the nation's shift to clean energy with more than 32,400 megawatts of capacity and annual output that is 90 percent carbon-free. Constellation serves approximately 2 million residential, public sector and business customers, including three-fourths of the Fortune 100.



CT Energy Ratings Score:


( 3.4 / 5 )
Our rating criteria
All Providers Ranked From High To Low


Constellation Customer Engagement

1226   Reviews

441   Replies

Response Rate:
35.97 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Constellation





1226 Reviews and 441 Replies for Constellation


Pleased with service.

(4.6 / 5)

  I found the ordering experience to be very easy. I saved a fair amount by switching to Constellation. I have just completed the first billing cycle. I have no complaints regarding the billing. No problem reading/understanding the billing statemen. So far, I am very pleased with Constellation and would recommend them to family or friends looking for a new gas provider. I have not needed to contact customer service.

M. Williams
May 18th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 26th, 2018
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Best Customer Service & Pricing

(4.5 / 5)

  I have been a customer of this company now for 3 years. Their customer service is excellent! Never had any issues with them! They are the best!

Greg
May 30th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 26th, 2018
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Easy

(4.5 / 5)

  I had no problems with this provider

Anonymous
May 30th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 26th, 2018
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Review 1

(4.5 / 5)

  Never had any difficulty with this provider.

Anonymous
May 30th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 26th, 2018
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Service and Pricing are great.

(4.5 / 5)

  Did not have a problem switching from one power company to Star-Tex. They are the greatest, and I have used several different providers over the years. Their rates are among the lowest and I will continue to renew my contract with them.

Bonnie Kemp
May 30th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 26th, 2018
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Very happy customer

(4.5 / 5)

  I've used them for many years and they have competitive rates (not always the lowest) and good customer service.

Sheryl
May 30th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 26th, 2018
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Good Deal with Constellation

(4.4 / 5)

  They were the price to beat, and no one came close.

Shari
May 26th, 2024

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Constellation review

(4.4 / 5)

  Switched over to Constellation mainly because price was better. Everything went very smooth.

Mike C
May 15th, 2024

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Switching to Constellation from Energy Harbor

(4.4 / 5)

  Constellation had the best price over all others for a 3 year fixed plan. The sign-up process was very easy and I am happy to be one of their customers for my electric service.

Dan Scott
January 5th, 2022

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new customer

(4.4 / 5)

  took time but worked out well

new customer
August 2nd, 2021

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Good so far

(4.4 / 5)

  My second bill is coming up soon. Im eager to see the price because of the heat weve had.

Donna
July 11th, 2020

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Pretty good

(4.4 / 5)

  Aside from electronic reminders of Bill due date, I am very happy with service.

B HOS
June 22nd, 2020

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Fair KWH Increase

(4.4 / 5)

  After almost six months of service with a low introductory rate I was very please by Constellation renewal selection prices the increase was not severely high like I've experience with other Texas electric companies when near ending a contract.

Renewed
June 9th, 2020

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Constellation

(4.4 / 5)

  Good service

Constellation
May 26th, 2020

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Best customer service I have seen..

(4.4 / 5)

  There was a small discrepancy with the price at the time of the signup, when I reached out to customer service, they acted on it and followed up many times to ensure the change was done without any calls or follow up. Awesome job.

UP.
October 1st, 2019

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Switch gas billing from Scana to Constellation

(4.4 / 5)

  The entire switch was done online. no phone calls needed. received confirmation email stating when the switch would occur. received the partial billing for the month as expected. No problems so far.

Switch to Constellation
August 28th, 2019

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Natural Gas

(4.4 / 5)

  Good so far

Linda
April 20th, 2019

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Good online experience

(4.4 / 5)

  Good experience to register online. Good prices.

Good online experience
November 4th, 2018

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PatofFayetteville

(4.4 / 5)

  Their 2 year fixed rate plan @ 38.9 cents per therm caught my eye and sold me as the best deal out there. Customer service folks were very helpful in getting this set up. Don't forget to ask about $75 Visa card bonus when you sign up.

PatH
August 17th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 26th, 2018
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Current customer

(4.4 / 5)

  Current customer for one year and now up for renewal. Their rates are still competative after a year and have had no issues in the past year. I will renew with StarTex - why change a good thing?

Renee
May 30th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 26th, 2018
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