Constellation - Company Information




About Constellation

Constellation Logo

PURA#: 06-07-11

Constellation is the US's largest producer of carbon-free energy and a leader of retail supply of power, natural gas and home services for residences across the nation. Headquartered in Baltimore, their generation fleet produces enough energy to power 15 million homes and is helping to accelerate the nation's shift to clean energy with more than 32,400 megawatts of capacity and annual output that is 90 percent carbon-free. Constellation serves approximately 2 million residential, public sector and business customers, including three-fourths of the Fortune 100.



CT Energy Ratings Score:


( 3.4 / 5 )
Our rating criteria
All Providers Ranked From High To Low


Constellation Customer Engagement

1226   Reviews

441   Replies

Response Rate:
35.97 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Constellation





1226 Reviews and 441 Replies for Constellation


Good experience

(4.6 / 5)

  Good experience, about average prices

Josh
July 14th, 2020

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Very Easy to work With

(4.6 / 5)

  My experience with Constellation has been great. One short call and everything was setup. The CSR did not make me do anything online. She just did it all for me over the phone and service was installed and has been great this past year.

Sweet Tomball Power
June 24th, 2020

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service

(4.6 / 5)

  normal

fairchild
June 19th, 2020

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Timing is Critical

(4.6 / 5)

  I switched from a 18 month account with Scana to a 2 year account with Constellation. Unfortunately, it is difficult to time the signup so I was left with 2 months on my old contract and was billed $200 cancellation fee. Having been stuck before with a month between contracts and paying 300% premium during the winter, more help with timing from one contract to the next would be nice. Lucky for me Constellation is helping with $150 of the charge.....thank you!!!

Joe
June 8th, 2020

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Constellation Review

(4.6 / 5)

  Constellation was recommended to me by my sister. It was easy to sign up for service. Information about usage came to me via email and online payment was easy. I hope I can continue with Constellation with their great prices, but like with everything else, I expect a price hike after my initial sign up contract expires.

Blanca Florencia
June 5th, 2020

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good experience

(4.6 / 5)

  seemed to work well. Price was good for the time and stayed good for 2 years

good experience
May 27th, 2020

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Happy customer hate the rate change

(4.6 / 5)

  I have really been a very happy customer from day one with constellation the service is great the prices have been great I'm very sad that I did not sign up for a longer-term because now it's about to go up 2 point 9% and that's going to throw me off my fixed income which may force me to have to look for another company only so I can afford to pay the bill not because I have any complaints with the company at all they have been great.

Calloway
May 13th, 2020

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Electricity through Constellation

(4.6 / 5)

  I received electricity usage report in a weekly bases to control my bill and everything arranged and available on-line, so I hadn't have a chance to call customer service. I would say i am satisfied, although i haven't received bonus like i got from the previous company.

Muh
May 4th, 2020

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Single mom with kids

(4.6 / 5)

  I am happy with the prices especially with all the cold weather. I recommend signing the two year agreement. For a low fee in the winter makes up for the service charge each month.

Heather
March 10th, 2020

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Its all good!

(4.6 / 5)

  No problem happy

Mike C.
February 28th, 2020

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Savings and service!!

(4.6 / 5)

  Constellation offered excellent gas rates and made the transition to their company a very efficient and pleasant process.

Karl
January 15th, 2020

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Finally Fair Rates!

(4.6 / 5)

  I would just like to express exactly why I am so far absolutely satisfied with the bill as well as the terms of service that Constellation provides for me. Before, my monthly bill came to almost $200.00!! Now it has been $60.00 a month!!Thanks!

Jennifer
December 3rd, 2019

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New service

(4.6 / 5)

  So far so good

New customer
November 24th, 2019

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So far, so good

(4.6 / 5)

  So far, so good. I like that they email current usage information during the month so I can monitor my usage
I havent dealt with customer service or billing

Mary
November 9th, 2019

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Good value

(4.6 / 5)

  Easy to sign up. Only issue is they send paper bills even after i signed up for e bills. Pricing is very good. Send weekly snapshots of your usage and estimated bill..

Mark l
September 4th, 2019

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Very new customer

(4.6 / 5)

  Easily signed up for service, but concerned when transfer date from Stream came and no word from Constellation re being the new provider. Calls to both services gave me the answers.

Very new customer
August 20th, 2019

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Good Company so far

(4.6 / 5)

  It has only been 2 months, but one thing they do that I really like is send a weekly email with your usage up to that point in the billing cycle and your expected electric bill. This allows me to reduce usage if needed and removes any "Bill Shock" when the monthly bill does post.

Leon
July 13th, 2019

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Constellation is the bumb

(4.6 / 5)

  There was very little effort and no hassle to get my account set up and gas own. Love the price plan that I got!!!!

Faye
March 6th, 2019

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Constellation switch

(4.6 / 5)

  Good info, easy to do, accomplished, with savings!

Steve
September 17th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 17th, 2018
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By far, happy!

(4.6 / 5)

  I have had my service for 3 months for now; No problem so far :) Thanks

Constellation
September 11th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 26th, 2018
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