Constellation - Company Information

“  The day after I posted a review on this web site, a StarTex representative contacted me about my review. She lowered the minimum usage fee to $4.99 and the minimum kWh threshold to 500. She renegotiated my contract to my full satisfaction, and now I'm a very happy customer. I wish I had been able to amend my earlier review, but instead, I just posted a new one here.I'm very grateful to have had this web site to research companies. With it, I was able to negotiate a new contract with my preferred energy provider. Thank you! ”

“  My contract with Star Tex was about to expire, so I spent much time researching various plans and rates offered by providers in our area. I wanted to see if I could secure a better rate with a company that also scored well on customer satisfaction. After an exhausting search, I called Star Tex to clarify information on their website; all my questions were answered thoroughly in a patient and easy-to-understand manner by customer service agent Ashley. Based on past personal experience, as well as current information, I have chosen to renew with Star Tex. ”

“  After searching on the internet for my new electric provider I came across Startex power decided to give them a try. I am very glad I did so, I have been with them going on 3 months now and am happy to say I am a very satisfied customer. I live in a 3 bed 2 bath home my bills have been anywhere from 90 to 120 a month. At first I thought this was some sort of mistake on their behalf but that was not the case. With my previous provider I was paying around 280 a month that was a 2 bed 2 bath. I would highly recomend anyone looking for good service at a reasonable price to Startex! ”

“  If you are looking for a new company and are thinking about StarTex Power, go for it. However, like with any other company, be ready to make your next move before your contract is about to expire. I have used StarTex for a long time. Unfortunately, their rates went up, so I went away and singed a contract with another company. I contacted customer service a couple of times, and all went great. They speak good English and good Spanish and are professionals. ”

“  StarTex is exceptional in all senses of the word. It has always been a very good value and the administration has always operated smoothly. However, I recently had occasion to experience the true test of a really good company and that is when something goes wrong. In this case, an erroneous charge from Cernterpoint was passed thru to one of our accounts. StarTex's customer service very courteously responded on a continuous basis until the charge was rectified (giving due credit to Centerpoint also).This may sound simple but it is in stark contrast to the previous large Dallas based company that we had been a loyal customer for years.In that case an obvious serious problem developed with one of the account's meter readings after the hurricane interrupted service for weeks. This began a nightmare that lasted for over a year and a half with charges up to 10 times normal compounded by accounting errors. This was never resolved in large part due to the lack of real "customer service." ”

“  Been with StarTex for two years, and use the draft payment system. The rates are excellent, and the company gives ample notice when contracts are nearing an end. ”

“  Have had StarTex for a year. I chose them due to their low price. Never had any problems. Both Connecting and Disconnecting phone calls went smoothly. I had no problems over the past year. I set up automatic payment easily. I am moving and have chosen to take this opportunity to go with a company that uses more renewable energy, but costs more. Otherwise, I would have continued with StarTex. ”

“  In my experience, 99% of these companies are the same. All have their share of negative/positive/neutral reviews. Startex has been absolutely fine for us. No complaints. No billing surprises. No surprises in general. My opinion - go with whoever offers you the best rate and is reputable. ”

“  Startex energy is one of the best company ”

“  Startex power has been the best electricity provider I ever had so far. The order experience was so quick and fuss free thus, I was stress free. The plan I chose was so energy/cost efficient that I have no complaints with the billing. For the first time, I feel that I am being billed accurately and honestly. I am more than satisfied with Star Tex Power. Two thumbs up! Excellent! ”

“  This company is awesome. Great rates amazing customer service reps! Hassle free! I love this company ”

“  I switch to Startex from my previous elect supplier and have had no problems! Everything went very smooth. No regrets. ”

“  Lowest rates ever! ”

“  Moving from NC to GA, we had timely service start-up, clear understanding of bill. ”

“  The staff was extremely helpful, and they also have the best pricing per therm in the area. Definitely a plus over other larger companies like Georgia Natural Gas ®. ”

“  Awesome ”

“  Quick & courteous ”

“  Highly recommended! Only company with a 2 year contract with a good promotion where you don't have to switch every year! ”

“  Best price in the market. After my plan with Ignite was about to almost double, I switched . It was so easy to do. ”

“  The rep I had was so polite and professional. She is an asset to yalls team. ”