Billing Reviews

“  I have been with Green Mountain Energy (GME) for over 6 years, and at one point I had 2 residences served by them in different towns. Whenever I needed assistance they have been very responsive, I have had no billing problems, and their customer service has always been top notch when I dealt with them. Unlike other reviewers, I have had nothing but good experiences with GME... except the rates. They have definitely been higher per kilowatt hour than some other providers, but that was a choice my wife and I made to support companies providing alternative and sustainable energy. That was not a problem for us then, but with the economic downturn, it got to be too much lately, and I started to switch to another company for a lower rate. I cancelled that contract during the 3-day approval period after seeing THEIR reviews. GME customer service called after seeing the switchover order, and we discussed the change. I signed a new 1 year contract with GME, and I got a significant RATE DECREASE in the process. The CS rep was very pleasant, helpful, and knowledgeable. Again, I have been and am still very satisfied with Green Mountain Energy. ”

“  When I started with Green Mountain, their customer service was personable, helpful, kind, and, courteous. I have been a GM customer for almost ten years. I freelance and there have been times when I have been late in paying, but I have never been disconnected, and have always paid in full. The FIRST and only time that I needed assistance with some extra time for my bill, I was met with a very rude awakening. I was told that the $20 charge on my bill was for "sending a disconnection notice", and that's in addition to the late charges. When I told her my situation, she made no reply whatsoever, and I listened to a mono-tone, heartless voice stating and repeating that I would have to pay in full, including the most recent billing, which was not late yet, or I'd be disconnected, obviously reading from a script. They have repeatedly raised my rate without my acceptance, as high as over 17 cents a Kw. I have referred many people to GM, but now I will warn them against it. BYE. ”

“  Switching and billing is simple and easy to understand. Customer service is great.
Would highly recommend to everyone. ”

“  We recommend Ambit Energy as a company with whom you would be proud to do business with. Never any problems with billing, no outages, no phone call hassles to continue service, ”