Reviews Overview
The best review categories for Ambit Energy are their plans and pricing, rated at 3.3 out of 5, and their billing & account management system, rated at 3.0 of 5.
5 Stars
33%
 
4 Stars
0%
 
3 Stars
0%
 
2 Stars
0%
 
1 Stars
67%
 


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Recent Good Review from J. Nicks

Ambit by far the best
I have been an Ambit Energy customer for two years. They are so customer friendly and so reliable. Their Representatives are on top of things and they make sure I get the best rate with no hassle. The Rep checks rates when they change and gets me the best. No worries about all the advertising gimmicks and bait and switch.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

J. Nicks from Southington on November 8th, 2016


Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Ambit by far the best
I have been an Ambit Energy customer for two years. They are so customer friendly and so reliable. Their Representatives are on top of things and they make sure I get the best rate with no hassle. The Rep checks rates when they change and gets me the best. No worries about all the advertising gimmicks and bait and switch.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

J. Nicks from Southington on November 8th, 2016



Most Recent 1 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
They Cost Me More Money than I Saved with them
I had an electric supplier rate contract with Ambit with an end date in the middle of next month. I just happened to look at my electric bill and realized that I was actually billed the higher electric company standard rate for the last month and a half (during my Ambit contract, which shouldnt happen). I called my electric company and they told me to contact Ambit for an explanation. The Ambit representative tried to give me the runaround and blamed it on the electric company. She was evasive in answering my questions and said that a new PURA regulation caused this To happen to my account. What? Im an attorney and I can tell when someones lying. I called my electric company back, and a second rep told me that Ambit did not update my account information with them pursuant to the PURA regulation. It was Ambits fault and they lied and tried to cover their error. First I thought they just forgot to notify me but then I realize they actually caused the problem as well. Ambit left me a voicemail a few days ago, not to tell me what had happened or to reimburse me for the higher rate I paid, but to ask me to renew with them next month, and they asked me to renew with them again when I called today! This tells me they dont comply with regulations, and they lie to their customers. I wonder how many other customers were affected by their error and have not even noticed they are paying a higher rate yet. Ambit did nothing to try to make it right except try to blame the electric company for not notifying me, but I was Ambits electric supply customer. Im looking further into this and will be contacting my state AGs office.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

MMM from Norwalk, CT on June 26th, 2020
Contact?
Tried for two days to contact Ambit about renewing my service. Chat room and scheduled call back just plain don't work.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Connecticut User from Simsbury, CT on October 19th, 2018



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