Recent Bad Reviews

“  I own three properties which I changed my supplier online for all three properties to Major Energy on the same day. Instead of having the same start date they were all different, spanning over two months. I never received my rebate as promised even though I sent in an application for one of my properties. I eventually switched two of the properties to a different supplier, but because I was 15 days over my contracted date on the one property they charged me more then double, because it was billed as their variable rate. It cost me more for the 15 days with Major Energy then it cost my new supplier, AEP for a month. I called them they did not offer to change the last 15 days to my original contracted rate or want to work something out with me. So I switched over my last property I had with them back to ppl. Despite not receiving my rebates, I wish the company would have worked with me on the price gauging with my last bill. I wouldn't recommend them in the future. ”

“  This morning, I woke up to find that I had no heat or hot water. Upon reviewing my account, I saw that my previous bill was paid in full on the 25th of last month, and I made an additional full payment today. However, I received no prior notification of a service disconnection.
I checked my customer portal, email, text messages, and even my physical mailthere was no alert or notice regarding a shut-off. When I called Xoom Energy, a representative informed me that my service was disconnected yesterday at 2:24 PM while I was home. My bill was due on the 26th, and the service was disconnected on the 27th without any attempt to notify me.
This lack of communication is unacceptable, especially from a major corporation. Customers deserve proper notice before their essential utilities are disrupted. I am raising this issue not just for myself but for all individuals who may have experienced similar treatment. I request an immediate explanation and resolution regarding this matter. ”

“  I was told I wouldn't be charged by both cmp and town square yet the rate you charged me at was twice as high cmp and they were charging too. So I was paying double sometimes triple for electric to one resident. You are a SCAM. Then called to unenroll and you kept on my bill and then I sat for hold for over an hour. So do I get paid for sitting on hold. I mean time is money. ”

“  shame on me for letting the rate plan lapse. they socked it to me with a therm rate 2x for several months for my lack of attention due to autopay. ”