Town Square Energy -- Profile Analysis

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Town Square Energy provides energy options to the residential and small commercial utility customers in 8 states and more than 30 utility markets. Their stated goal is to "provide electric rates as an alternative to our customer's utility and also utilize value-adding options, content, and communications to further educate our markets on the benefit of energy choice".

Their home office is located in Chandler, AZ.

Town Square Energy services Connecticut, Pennsylvania, New Jersey, Massachusetts, Rhode Island, Maryland, and Ohio.

All Town Square Energy Plans  


Plan Name
Company
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
5 Month Fixed Rate
5 month
Fixed Rate
9.31¢ / kwh
16.8% under market rate
Compared to the current Eversource (formerly CL&P) rate of 11.1900¢ / kwh
$0.00 monthly recurring charge
6 Month Fixed Rate
6 month
Fixed Rate
10.09¢ / kwh
9.8% under market rate
Compared to the current Eversource (formerly CL&P) rate of 11.1900¢ / kwh
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
11.99¢ / kwh
$0.00 monthly recurring charge
7 Month Fixed Rate
7 month
Fixed Rate
12.19¢ / kwh
$0.00 monthly recurring charge
17 Month Fixed Rate
17 month
Fixed Rate
12.69¢ / kwh
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
13.09¢ / kwh
$0.00 monthly recurring charge
24 Month Fixed Rate
24 month
Fixed Rate
13.19¢ / kwh
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
13.59¢ / kwh
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
13.79¢ / kwh
$0.00 monthly recurring charge

Town Square Energy Plan Summary

Town Square Energy does not currently have any plans available on CT Energy Ratings.

We recommend plans from Think Energy and Constellation instead.

View Town Square Energy Plans

Customer Reviews of Town Square Energy

Reviews Overall

5th place
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Read Reviews

Most Recent Town Square Energy Reviews  


So Easy to Work With Town Square
I had a live chat with Desirae Pereda. I wanted to switch plans to get a lower rate. She handled the entire transaction! All I had to do was provide some information, and now I'm paying less. Thank you so much. Izzi from Southbury CT

Fabulous Rates & Service
There customer service is wonderful. I signed on a few months ago and they lowered their rates and when I called to see if I could get the lower rate, they changed it no questions. Such better rates than National Grid... Currently sitting at $12.27/kwh compared to National Grids $33/kwh - HUGE SAVINGS. And yes, it works as I have had a couple bills come in and it reflects the correct pricing. THANK YOU for saving us money. Lynsy from Bridgewater MA

World changing experience!!! Due to Customer service representative Anisia Garcia
I returned after years of not being with the company because of unxexpected 2022 life changes. Prior to speaking to Anisia Garcia I spoke with other representatives who put me on hold for like an hour who were rude and condescending to the point where I requested to speak to a Supervisor and they wouldn't comply even as I continued to insist on speaking to a different person.
The representative finally transferred me and I was already stressed, annoyed and inconvenienced for the time spent to rectify this issue. I was then greeted by Ms. Anisia Garcia to whom I asked respectfully if she was a Supervisor and she advised
me she was not but I explained my situation and she completely revamped my experience. Not only was she kind, professional and respectful she was unbelievably empathetic to my situation and that I why I decided to accept her guidance and expertise. She evaluated my position created and recommended solutions to benefit my family which allowed me to breathe when I was having such a difficult time with everyone else.

So I just want to thank MS.Anisia Garcia and would recommend that she get a raise increase or promotion to Trainer or Supervisor so that her abilities can be utilized to train and mold others in your company so people in the future can be able to breathe when they have no one else who understands their situation or position.

Thank you for you time
Danny
D from Bristol CT


4-5 Star Reviews: 9 (27%)



So Easy to Work With Town Square

I had a live chat with Desirae Pereda. I wanted to switch plans to get a lower rate. She handled the entire transaction! All I had to do was provide some information, and now I'm paying less. Thank you so much.

Izzi from Southbury, Connecticut
February 5th, 2024

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 2 (6%)



Beware your renewal!

I'm with others who have mentioned that if you miss your renewal - and they send ONE piece of snail mail about that (if you even get it - I didn't) - Town Square can (and WILL) charge to any rate they want. You'll then call frantically, only to find out it will take ~2 billing cycles to get you on a new plan with a reasonable rate. Town Square charged me 70% over National Grid's rates when this happened to me, costing me hundreds of dollars. There should be a cap on what they can charge, but they have carte blanche and there's nothing you can do about it. So make sure you know your renewal date, and mark your calendar ~3 full months in advance of it to choose a new plan/rate. If not for this egregious price gouging, I'd give them a great review. But my renewal experience was so awful I'd never recommend Town Square to anyone as a new customer.

L.D. from 01827, Massachusetts
April 2nd, 2025

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

2-3 Star Reviews: 2 (6%)



A bad company misleads consumers

Town Square policy misleads customers with its option to choose their supplier. Up until last year, there was a 2-week window for changing to a supplier with a more competitive rate. Now I ve been told that any change of supplier must be put in place within 2-3 billing cycles of the existing contract. The catch is that most suppliers require a commitment of a 4-6 months contract and any request to switch sooner involves a $50 cancellation fee. Town Square has out its customers over a barrel with the result that they never know of a good time to switch. I have ended up sticking with the Town Square energy supply rate; no surprise that this Town Square standard rate is the highest out there. Town Square should do better than this for its customers.

Ran Eytan from Canton, Connecticut
February 2nd, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

1-2 Star Reviews: 22 (67%)



Buyer Beware!!

I used Town Square Energy for several years. During the ridiculous rate increase and fees by the State of Connecticut's PURA , TSE took full advantage, and without notice, increased the supply rate by four times the original agreed upon rate. When I called to enroll in their then current promotional rate which was much lower, they denied us. I tried to cancel and they said it would take two billing cycles which is a flat out lie. I called ES and they explained how easy it was to switch out of TSE which took immediate effect. Stay away from this company - I find their price gouging to be an unfair business practice!

Bread from Heaven from Wolcott, Connecticut
September 20th, 2024

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

Town Square Energy News  


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