Town Square Energy -- Profile Analysis

Town Square Energy logo

Town Square Energy provides energy options to the residential and small commercial utility customers in 8 states and more than 30 utility markets. Their stated goal is to "provide electric rates as an alternative to our customer's utility and also utilize value-adding options, content, and communications to further educate our markets on the benefit of energy choice".

Their home office is located in Chandler, AZ.

Town Square Energy services Connecticut, Pennsylvania, New Jersey, Massachusetts, Rhode Island, Maryland, and Ohio.


Our Rating of Town Square Energy




All Town Square Energy Plans  


Plan Name
Company
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
18 Month Fixed Rate
18 month
Fixed Rate
16.49¢ / kwh
$0.00 monthly recurring charge
24 Month Fixed Rate
24 month
Fixed Rate
16.49¢ / kwh
$0.00 monthly recurring charge
Best 18 Month Plan
18 month
Fixed Rate
16.49¢ / kwh
$0.00 monthly recurring charge
  • NEW CUSTOMERS ONLY!
  • 12 Month Fixed Rate
    12 month
    Fixed Rate
    17.49¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    17.49¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    17.49¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    17.49¢ / kwh
    $0.00 monthly recurring charge
    24 Month Fixed Rate
    24 month
    Fixed Rate
    17.89¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    17.89¢ / kwh
    $0.00 monthly recurring charge
  • NEW CUSTOMERS ONLY!
  • 24 Month Fixed Rate
    24 month
    Fixed Rate
    17.99¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    18.49¢ / kwh
    $0.00 monthly recurring charge
    24 Month Fixed Rate
    24 month
    Fixed Rate
    18.49¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    18.59¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    18.99¢ / kwh
    $0.00 monthly recurring charge

    Town Square Energy Plan Summary

    Town Square Energy does not currently have any plans available on CT Energy Ratings.

    We recommend plans from Direct Energy and XOOM Energy instead.

    View Town Square Energy Plans

    Customer Reviews of Town Square Energy

    Reviews Overall

    9th place
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    Read Reviews

    Most Recent Town Square Energy Reviews  


    Wonderful Experience
    Just found out about the low rates at Town Square, called & spoke with Debbie Gayle. She was very friendly, professional, & knowledgeable. She helped me with the step by step process singing up and explained everything. I also appreciate the tips on saving on future electric bills. Thank You Melissa from Danbury CT

    An outstanding customer service representative
    Today I spoke with Miriam, who assisted me in signing up for Town Square Energy. She was professional, patient, answered all my questions, helped me to understand what to expect as I signed up and had a positive, friendly attitude throughout our conversation. Harry from Middletown CT

    Town square energy
    its quick and easy sign up no surprises or any fees for canceling very good company jon leoni from 28390


    4-5 Star Reviews: 5 (25%)



    Wonderful Experience

    Just found out about the low rates at Town Square, called & spoke with Debbie Gayle. She was very friendly, professional, & knowledgeable. She helped me with the step by step process singing up and explained everything. I also appreciate the tips on saving on future electric bills. Thank You

    Melissa from Danbury, Connecticut
    March 2nd, 2022

    Billing & Account Management
    Customer Service
    Order Experience
    Pricing, Plans, & Promotions
    How likely are you to recommend?
    No 3-4 star reviews have been posted or approved yet

    2-3 Star Reviews: 1 (5%)



    A bad company misleads consumers

    Town Square policy misleads customers with its option to choose their supplier. Up until last year, there was a 2-week window for changing to a supplier with a more competitive rate. Now I ve been told that any change of supplier must be put in place within 2-3 billing cycles of the existing contract. The catch is that most suppliers require a commitment of a 4-6 months contract and any request to switch sooner involves a $50 cancellation fee. Town Square has out its customers over a barrel with the result that they never know of a good time to switch. I have ended up sticking with the Town Square energy supply rate; no surprise that this Town Square standard rate is the highest out there. Town Square should do better than this for its customers.

    Ran Eytan from Canton, Connecticut
    February 2nd, 2020

    Billing & Account Management
    Customer Service
    Order Experience
    Pricing, Plans, & Promotions
    How likely are you to recommend?

    1-2 Star Reviews: 15 (75%)



    Amazon Gift Card Scam

    I got a StopYourShock.com coupon from ValPack for a $50 Amazon Gift Card. I selected the cheapest introductory rate with Town Square Energy and the website accepted the code and processed my enrollment with Town Square Energy. I received an acceptance email without mention of the Gift Card. I then emailed Town Square Energy and they said the plan I had selected did not qualify. This was not mentioned in the coupon ad and there was plenty of room to add it. Instead, the coupon referred customers to their website to see the full details and terms of service. Total scam and it has been going on for years. You can see older complaints.

    karma from Madison, Connecticut
    April 16th, 2021

    Billing & Account Management
    Customer Service
    Order Experience
    Pricing, Plans, & Promotions
    How likely are you to recommend?

    Town Square Energy News  


    No applicable blogs have been written


    Town Square Energy FAQs  


    Where can I order Town Square Energy electricity?


    Town Square Energy does not have any electricity plans

    Where can I order Town Square Energy natural gas?


    Town Square Energy does not have any natural gas plans

    What do customers think about Town Square Energy?


    That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Town Square Energy customer review is 0 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.



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