Recent Bad Reviews


Recent Complaints and Negative Reviews (62 reviews)



The Akron office

(1.4 / 5)

  Bryant Peterson, Mekhi baker, and everyone else thats been there for awhile, they lie to the customers. They point out the 11 cents on the electric bill even if they already have a supplier on the bill at a lower rate. They need to be inspected, reviewed. I used to work there. They say whatever to the customer to get in the door and see their bill. They are far from compliance.

Anonymous
December 6th, 2024

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Direct Energy


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Disappointment of the first degree.

(1.4 / 5)

  This company's accounting and customer relation stinks. I love Baltimore and companies doing business in Baltimore, but not this company.

Dr Prince Hunter
December 3rd, 2024

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Constellation


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Switched plan without consent or knowledge

(1.4 / 5)

  My contract expired and they didnt feel the need to contact me in any way, no text, no email, no call. They constantly text me when my bill is available or do but never sent a renewal contract. They just switched my plan without my knowledge and started charging me 20% more than before. It is a shady business practice and only a short term gain but now has lost them a customer for life. Why practice business that way? Its unnacceptable to treat customers that way. I immediately switched to a different company and wont be back

Jordan Busbee
October 1st, 2024

Thank you for your feedback, Jordan. Contact us at ga-decustomerhelp@nrg.com with your account #, REF #1008 and additional information so that we can make sure to address your concerns.

Direct Energy Responds October 3rd, 2024
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Direct Energy


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