An outstanding customer service representative
Today I spoke with Miriam, who assisted me in signing up for Town Square Energy. She was professional, patient, answered all my questions, helped me to understand what to expect as I signed up and had a positive, friendly attitude throughout our conversation.
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Likely to recommend

Harry from Middletown, CT on June 19th, 2020
A bad company misleads consumers
Town Square policy misleads customers with its option to choose their supplier. Up until last year, there was a 2-week window for changing to a supplier with a more competitive rate. Now I ve been told that any change of supplier must be put in place within 2-3 billing cycles of the existing contract. The catch is that most suppliers require a commitment of a 4-6 months contract and any request to switch sooner involves a $50 cancellation fee. Town Square has out its customers over a barrel with the result that they never know of a good time to switch. I have ended up sticking with the Town Square energy supply rate; no surprise that this Town Square standard rate is the highest out there. Town Square should do better than this for its customers.
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Likely to recommend

Ran Eytan from Canton, CT on February 2nd, 2020
With co. 3 mos. Over 25% increase-more than UI!
Was given a fixed rate of .0795kWh 3 mos. ago. Was just informed it was increasing next mo. to .1198/kWh next mo. UIs rate is less than that. Was assured this wouldnt happen as had happened to me with another co.(although I had at least been w/that co. over a year). Will stay w/UI now as I really think these suppliers are scammers!
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Likely to recommend

Colleen Grotti from Stratford, CT on January 6th, 2020
Deceptive Coupon Practice at Town Square Energy
I responded to a coupon sent to me in a mailer for Town Square Energy. The offer was for a free $50. Amazon gift card if I signed up on StopYourShock.com and used a certain coupon code. I followed the steps and enrolled using the code. After the service started I inquired about the free Amazon gift card. I was told, the code cannot be used for the plan I selected. This was covered under the fine print that stated "certain restrictions apply." To get the gift card, I needed to select an all renewable energy plan. No where on the coupon does it state this. At no time during the application on StopYourShock.com did this requirement communicated to me. In fact the website accepted the coupon code and signed me up. Little did I know that Town Square had no intentions on giving me the free $50. Amazon gift card. They just want the sign-ups and then rely on the fine print: "certain restrictions apply" to weasel out of sending the gift card.
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Likely to recommend

CT Energy Consumer from Trumbull, CT on May 1st, 2019
Worst telemarketer
I'm getting a telemarketing call from Town Square Energy nearly every day. I tell them I'm not interested and to stop calling (I'm on the do not call list), but to no avail. They are now worse than the "Rachel from Cardholder Services)" scam.
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Likely to recommend

Raychel from Granby, CT on September 27th, 2017
Awesome 3rd Party Supplier
Enrollment is easy. They don't jack up your price at the end of your term. Zero fees. Enrollment was free. I can also switch to another rate they offer at anytime.
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Likely to recommend

K Meyers. from Hartford, CT on March 25th, 2017
Great company
It was easy to pick a plan. Good prices and could change at any time
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Likely to recommend

Electric User from Moosup on November 21st, 2016







Reviews Overview
The best review categories for Town Square Energy are their billing & account management system, rated at 3.4 out of 5, and their customer service, rated at 2.9 of 5.
5 Stars
29%
 
4 Stars
14%
 
3 Stars
0%
 
2 Stars
14%
 
1 Stars
43%
 
2.9 / 5
Overall
2.7 / 5
Price, Plans and Promotions
2.6 / 5
Order Experience
2.9 / 5
Customer Service
3.4 / 5
Billing and Account Management
2.7 / 5
Likely to Recommend
About Town Square Energy

Town Square Energy provides energy options to the residential and small commercial utility customers in 8 states and more than 30 utility markets. Their stated goal is to "provide electric rates as an alternative to our customer's utility and also utilize value-adding options, content, and communications to further educate our markets on the benefit of energy choice".

Their home office is located in Chandler, AZ.

Town Square Energy services Connecticut, Pennsylvania, New Jersey, Massachusetts, Rhode Island, Maryland, and Ohio.



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