Disconnect Reviews

“  I had to call Constellation myself when no paperwork was sent in time to enrol me by the requested 6/1/date. There is some kind of disconnect that cost me a month of service with them. ”

“  I was originally attracted to this company by their low rates and I have had service with them for over 2 years. That is until today, due to the Christmas holidays I was unable to make my payment due on the 2nd of Jan. So I figured I would make it with my next paycheck on the 15th. However, by the time I paid my power had been cut off and now I'm facing massive connect and disconnect fees. When I spoke to a customer service manager "NORA" she told me those were their policies and quite frankly I got the feeling she could care less about my disconnected service. In an effort to get some kind of reaction from her I even went as far as to tell her that it may be time to change electric companies to which she replied "I'm sorry you feel that way." Now I can go up to 2 days without power. Not sure if they know, but its "WINTER" AND I HAVE 3 CHILDREN!! LESSON LEARNED: With this company you are nothing more than an account number. They are quick to disconnect and leave you dark! ”

“  I'm extremely satisfied with my monthly bill, but, as i received my bills, i paid them "promptly" but, with my prompt payment i immediately received a "disconnect notice?" Then trying to get someone on customer service was like pulling teeth? Took 20 minutes? Explained to them that i paid my bill promptly and why the disconnect notice? Customer service looked over my bill and said, well, there my bill was paid in full? Said they would check that out? Yeah, got two more just like that? I dug into my trash and found the post marked envelope from "them&" was mailed to me (from them) on Feb. 08, 2011 and i received the bill between the 9th and 12th...and paid bill promptly on the 14th of Feb....Billing period ended Jan 20th so that took them about 18 days to bill me?? Billing department must have monkeys doing the work to save costs? I have the agent that sold me on this company checking this crap out! ”

“  Customer service is poor. After waiting on hold for 20 minutes, I was moved to the wrong department. I was disconnected while on hold for the "right" department. I had to call several times because the system requires you to specify the reason when I did, it didn't comprehend and assumed there was a power outage. As a result, I had to make several calls. ”