Disconnect Reviews

“  I pay my bills on-line and always on-time. Due to a mix-up at their end, they thought I was delinquent, and mailed the disconnect notice to my home address. I was out-of-country, and my house/dog sitter did not open my mail. A e-mail would have reached me easily, but instead my service was shut off. I e-mailed proof of payments, and even sent an extra payment, so I had a credit balance. It still took two weeks to get reconnected. This was during winter, and my home had no heat and no hot water while someone tried to live there. Never again will I use Xoom! ”

“  Over 12 months I have gotten 4 disconnect notices. My credit score is over 800, and I pay my bills. Sometimes I miss the e-invoice, and a reminder would be sufficient. Instead, pink notices in mail. Actually cut off my power on Jul 2 after I paid bill on Jun 15. Even the service rep couldn't believe it and restored immediately. Too happy to disconnect for my tastes. I'm not a crook, and moved on. ”