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PURA# : 11-12-06

We currently recommend electricity plans from Constellation, Direct Energy and Public Power

The Worst

(1 / 5)

  I just moved into my apartment. Im currently 39 weeks pregnant and its winter. My service was disconnected without warning. No one called or emailed, they only claimed they sent a notice to my mailbox, which is impossible because its broken. Theres no emergency technicians to fix urgent situations after hours or on weekends. So rather than being empathetic, the call center is rude and tells a 39 week pregnant woman to go to a hotel or relatives house and try back on Monday. Ive never received a bill and was never notified that my service was conditional until they received a copy of my drivers license. So now Im without power in 20 degree weather at full-term pregnant and they dont care to rectify the situation quickly or make it a priority it even for Monday. Im just told to try back when they are open on Monday. Its completely irresponsible to not have protocol in place for urgent situations and the call center is completely incompetent but they are aware that this bull crap is completely legal, so they dont care. I cannot wait to talk to a manager on Monday to hear their excuse for the absence of actual customer service.

ABev
March 8th, 2019

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CONARTISTS

(1 / 5)

  I called in because my power was unrightfully shut off. They said my bill wasnt paid in October or November when I had bank statements that proved otherwise. They asked for $600 for my power to be turned back on and another $107 on my next bill because they screwed up? Now Im home freezing with the stomach bug because of these ASSHOLES. Not to mention their customer service blows and their escalation team is a joke - no one can do anything but break laws, scam people and be rude as hell there.

Customer switching services ASAP
January 8th, 2019

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DISINGENUOUS COMPANY

(1 / 5)

  The customer service with Eversource is awful. The employees are unkind, disingenuous, and not very helpful. Our electric bill is outrageous and we live in a house that is fairly new (built in 2008).
Their billing department employees are uncaring and display little empathy for fellow CT residents. The supervisors in the financial dept. are even worse. It appears this company doesnt care about the residents in the great state of CT. Its about the almighty dollar and getting paid. Not making sure that families have heat during the frigid winter months. Disappointed.

Disappointed:(
November 8th, 2018

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Evil company

(1 / 5)

  The customer service reps might as well not even be there because all they do is read info off the screen which you can see for yourself online. They hang up on you, they laugh when youre upset, they repeat the same scripted responses. Theres nothing we can do. Theyre too big. They stomp all over us and we have to take it.

Connecticut Resident
November 7th, 2018

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Awful.

(1.2 / 5)

  I have had so many problems with eversource. A few of these problems resulted with me losing my heat in the winter and losing electricity (AC) in the summer. I once had a past due bill because of them, my email and account said the 20th but then my electricity was shut off July 11th. So I paid the bill immediately but they cant turn it on until tomorrow. Mind you Im on the 3rd floor so it gets very hot. Terrible company.

Brian
July 11th, 2018

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Poor customer service

(1 / 5)

  I made a payment to eversource that was accepted and confirmed but never actually went through. I wasnt notified about this otherwise I would have re-submitted it. So 7 days later my power was shut off. So I contacted them to get things cleared up and restore my power. Long story short even tho I paid the ridiculous amount of money ($310 security deposit) they wouldnt turn my power back on until the next day! This was the first time this has ever happened to me and They wouldnt work with me in any way possible. Very bad customer service, if I could I would change providers.

TM
May 2nd, 2018

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Ripping off the people

(1.8 / 5)

  Absolutely astounding how they are getting away with all these service charges which total MORE than the actual energy used.

Ct resident
February 16th, 2018

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Eversource shut power off without notice

(1 / 5)

  Eversource shut off power mid winter in 26 degrees. It takes a full day until they have the time to flip the switch back on. No notice. No attempt to email ( we have paperless billing) no phone calls. This is outrageous.

David White
January 29th, 2018

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Great Service

(5 / 5)

  I have had a great experience with eversource with there electricity for my housing. My bill is not to high and my heat runs really good.

Jaz
April 5th, 2017

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Expensive delivery rates

(1.6 / 5)

  The monthly delivery service fee is excessive. The delivery fee for my small professional office is 20x that of the electrical usage. The rates
for non-residential customers are very high. While you can shop the supplier, there is nothing one can do about the rest of the bill.

Non-residential Customer
January 10th, 2017

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My Energy Supplier

(0 / 5)

  I have had no problems with Eversource. I am on their budget plan due to my low income status. Even in a time of hardship when I couldn't make my payment on time, they worked with me. They have even lowered my monthly payment after a year. I am very happy with their service.

Redwolf
January 5th, 2017

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Efficient Service

(4.8 / 5)

  We lived in Ellington CT and Eversource was our supplier of both electicity and gas. We have since moved, however during our two years with Eversource, we never had any problems, we had our service connected and disconnected in a timely fashion, customer service was helpful and responsive, and billing and payment was easy online. Would highly recommend to anyone.

Liz
January 2nd, 2017

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Forced to buy

(2 / 5)

  The only decent power company in my area so forced onto it. Their rates suck and I pay more to have my electricity delivered to me than anything else (more than 80% of my bill normally).

Forced Customer
December 29th, 2016

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Good Experience

(4.6 / 5)

  I have been an ever source customer for a few years now. They always keep us up to date if there is a power outage, and whenever I have to call they are pleasant and helpful.

Shana
December 28th, 2016

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The MOST expensive plan

(1 / 5)

  The will gouge you. After you sign up need to find a discount in another company

Gougers. They WILL take your money
December 28th, 2016

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Not bad

(4 / 5)

  The service is good as it almost never goes out and has a pretty wide range, and is not much differently priced than other service providers.

AnonUser
December 17th, 2016

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mediocre service

(1.6 / 5)

  Eversource has not changed over from Northeast Utilities when it comes to customer service. They still have the same rude and heartless phone service employees. Although the service has slightly gotten better since Eversource took over, it still doesn't know how to communicate with customers. Their prices are high but the service is slowly getting better.

TonyA
December 13th, 2016

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Good company for a long term supplier

(4 / 5)

  The customer service rep helping me set up my service, and any calls thereafter were handled perfectly. It would be more helpful if their bill was easier to navigate. It's not very clear on how many KWh I used per month.
Price is competitive, and not as fluctuating like a third party supplier.

Anne l
December 12th, 2016

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Eversource in CT

(4 / 5)

  Moving across state lines was difficult but our utility service change was easy and one of the things we needed taken care of the most. We didn't have to wait for a representative to come to the house, it was all done via telephone, giving us more time to take care of our move. We were able to stop service and start service without any problem at all.

Elixabit
November 29th, 2016

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Decent and Acceptable Service

(3.8 / 5)

  Eversource was one of the only companies offered where I live so I had to choose them. I was a bit worried about them at first, but I have to say that they are better than I expected. They have been really consistent and easy to communicate with. They are fair with their prices and have good service. I have experienced a few power outages but they were quick to resolve that. Overall, I would say that they are a fair choice

Jamie
November 22nd, 2016

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