Eversource Customer Reviews

The best review categories for Eversource are their billing & account management system, with an average of 1.7 stars, and the order experience, with an average of 1.6 stars.

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Recent Good Review from Extra money

New plan

Last year after my account was paid by matching program I didn't have to make extra payments so why do I have to this year? Eversource doesn't match payments. That's $360.00. They even mentioned a collection agency if they didn't get 120.00 dollars. For August.

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Account Management
Likely to recommend

— Extra Money from Meriden, CT on September 7th, 2022

Most Recent 5 Star Reviews

3 Customer Reviews Written Overall

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Servicemen

Thank you Eversource, we had a large neighbors tree gal at 4:00 and snapped the supply line knocking out power on Greenwood Lane Monroe and by 10:45 they did not stop cutting tree that block the whole street and repaired all the broken lines I am impressed Great job guys . Thanks again

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— Mike DiBiagio from Monroe, CT on March 9th, 2022

I love it!

I am on the budget plan that ever source offers. It's great because I know exactly what I'm paying every month and don't have to sacrifice comfort for a lower bill! Rates are great!

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— Ericka from Niantic on November 18th, 2016

Excellent Service Thus Far

We just moved to a new house this past April and Eversource has been there with us every step. The one time we did lose power they were able to quickly restore us. I love that you can pay online. When I have questions I am usually connected to a live person quickly with an effective resolution. They also had the best pricing at the time we decided to purchase.

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Likely to recommend

— Sabrina H from Storrs on November 17th, 2016

Most Recent 4 Star Reviews

7 Customer Reviews Written Overall

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Customer Service During Covid 19 Pandemic

On Friday afternoon 4/3 we heard a loud noise and our power went out. I called Eversource and spoke with a helpful customer service rep who was calm and reassuring. I was then contacted by text and phone with status updates. The power was restored before the estimated time. During this very difficult time I want to say how much this was appreciated not only by me but by the other 92 people who were affected. Please thank the crew who gave up their evening and worked to restore power quickly, especially since we all need to stay at home. There are many things I don't think I'll ever take for granted again, and electricity is definitely one of them. Thank you!

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— Grateful Customer In Storrs from Storrs Mansfield, CT on April 4th, 2020

Efficient Service

We lived in Ellington CT and Eversource was our supplier of both electicity and gas. We have since moved, however during our two years with Eversource, we never had any problems, we had our service connected and disconnected in a timely fashion, customer service was helpful and responsive, and billing and payment was easy online. Would highly recommend to anyone.

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— Liz from Ellington on January 2nd, 2017

Good Experience

I have been an ever source customer for a few years now. They always keep us up to date if there is a power outage, and whenever I have to call they are pleasant and helpful.

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— Shana from Brooklyn on December 28th, 2016

Not bad

The service is good as it almost never goes out and has a pretty wide range, and is not much differently priced than other service providers.

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— AnonUser from Preston on December 17th, 2016

Good company for a long term supplier

The customer service rep helping me set up my service, and any calls thereafter were handled perfectly. It would be more helpful if their bill was easier to navigate. It's not very clear on how many KWh I used per month.
Price is competitive, and not as fluctuating like a third party supplier.

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— Anne L from Farmington on December 12th, 2016

Eversource in CT

Moving across state lines was difficult but our utility service change was easy and one of the things we needed taken care of the most. We didn't have to wait for a representative to come to the house, it was all done via telephone, giving us more time to take care of our move. We were able to stop service and start service without any problem at all.

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— Elixabit from Winsted on November 29th, 2016

Eversource provides quality service for an affordable price

Eversource provides quality service. They ran a promotion and subsidy a few years ago and we were able to install a more energy efficient furnace at a fraction of the cost. They are like CL and P but with better customer service

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Likely to recommend

— Ben from Simsbury on November 17th, 2016

Most Recent 3 Star Reviews

3 Customer Reviews Written Overall

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New plan

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— Extra Money from Meriden, CT on September 7th, 2022

Decent and Acceptable Service

Eversource was one of the only companies offered where I live so I had to choose them. I was a bit worried about them at first, but I have to say that they are better than I expected. They have been really consistent and easy to communicate with. They are fair with their prices and have good service. I have experienced a few power outages but they were quick to resolve that. Overall, I would say that they are a fair choice

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— Jamie from Mansfield on November 22nd, 2016

Pretty good

Thier customer service is pretty good, the people are polite and answered my questions well, and were nice and patient. I liked how polite they were. Thier prices are decint, and thier plans are pretty good too.

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— Pretty Good from New York on November 16th, 2016

Most Recent 2 Star Reviews

4 Customer Reviews Written Overall

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Our winter 2023 bill is too high!

Every month this year our bill has increased and we are using the same amount of energy. Our bills are almost high as summer bills

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— Victor from Moosup, CT on March 11th, 2023

Too expensive

I pay more for delivery charges then my actual usage. This is a ripoff.

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— Kathy from Southington, CT on February 9th, 2022

No more

If you are upset because the rates are never stable, just continue going up with all kinds of hidden fees, move out. There are more affordable parts of the country to live.

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— Ralph from 99504 on April 19th, 2021

Forced to buy

The only decent power company in my area so forced onto it. Their rates suck and I pay more to have my electricity delivered to me than anything else (more than 80% of my bill normally).

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— Forced Customer from Portland on December 29th, 2016

Most Recent 1 Star Reviews

31 Customer Reviews Written Overall

Read All 1 Star Reviews

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Crappy customer service

I was trying to pay my light bill and as soon as I got on the phone with someone I immediately couldn't understand them because they were mumbling, so then I ask to speak to someone else and we start getting somewhere until they hang up the phone

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— Crappy Customer Service from New London, CT on May 17th, 2023

Refunds

I had the bills autopaid by my bank. Big mistake. They took payment for a bill but the day before that they made out the next month's bill, so didn't have to take into account the 1st payment. So that second month they took payment for both which meant that I had paid the first month twice. Called to request a refund. Told I need to call back tomorrow to do a 3 way phone call with my bank so MY bank can tell them that the payments have cleared. It's on their system as posted but ... Then they apply for a check , wait 5 business days, then they have to product & send the check, approx 2 weeks. She said wire transfer then said she didn't say that (I wasn't the only person listening and said in a vaguely threatening way "this is a recorded line", I can only hope that recording is made available to me when I need it! If I receive it then it will be just in time for the next bill to be due. They are price gauging, overcharging and cheating by billing the next cycle before the first payment was due & taken from my bank account. This can't be legal. How bad does it have to get before we have a class action?

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— Susan - Hartland CT from West Hartland, CT on April 17th, 2023

Worst company on the planet with the WORST customer service

There is no help for middle class customers. this company raised the rates so high that it is impossible to keep current on your bill. There is no help available because all of the services they offer are not in line with the huge rate hike.
This is price gouging and the CEO's should be ashamed of them selves!

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— Eileen from Waterbury, CT on March 31st, 2023

Complete scammers

I have been with eversource since the beginning of their termite in CT. They have done nothing positive for the state or its customers. There is an aging antiquated power grid which nothing has been done too, though they keep raising rates like they are investing in the grid. They are investing in corporate officiers houses and personal property. They dont care about the customer. When powers goes out they bugger off to where they can be safe and warm. They are shameless and scammers. Energizect folks, send a message to eversource that they cant control everything

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— Mm79 from Middletown, CT on December 30th, 2022

MONEY SUCKERS

It is absolutely disgusting that the delivery charge is twice the amount the bills are especially because the more usage I use doesn't take more wiring to deliver it...
Eversource is one of the very few electric companies that steal so much money from their clients because they know in our state we have nobody else that we can go to ever source is part of the reason why I'm leaving Connecticut pretty sad I lived in North Carolina and I have plenty of family that still lives in North Carolina and even through all this inflation and prices rising the delivery charge in North Carolina went up one cent one single penny all they charge you is $14.01 it's sad that Connecticut and all these other states allow ever source to literally steal money from people who have absolutely no option I should not have to pay almost $1,000 a month just to heat my house for my toddler but guess what that's how much my light bill is a month!!!!

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— Absolutely Absurd from Winsted, CT on November 17th, 2022

Customer Service is HORRIBLE!!!

Ive been with eversource for over ten years and normally have no complaints. I hate that they are the only provider around because as of recently their prices are sky high!! I had a issue with my recent bill being double what I would normally pay and I was told nothing can be done and unfortunately I have to just deal with the high rates. After missing 1 month of payment a notice was sent out to cavern my services and a week later someone came and turned my power off even though my payment was pending. Then to have my services turned back on they charged me to pay my bill again because it wasnt processed on their end and also an additional $110 to get services turned back on same day. I have small kids so I cant wait till the next day which I was told that I would also be required to pay $50 to turn on next day. I would not recommend solely based on my experience today. In my 10 years Ive never missed a payment or had issues and the one time I missed a payment there was no compassion and I was forced to pay extra money on top of the increase of my services. If I had another option in provider I would leave in a heart beat. And because they know they are the only provider in the area they take advantage of their customers. Worst experience ever dealing with customer service representatives!! If you are able to look elsewhere for services I would advise you do so!!!

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— Michelle from Waterbury, CT on October 18th, 2022

WORST UTILITY COMPANY-HEARTLESS

Tried to work out a plan to pay bill and since my service was cancelled they didn't care at all. Only want to send me to collections even though abusive ex now has a new account at same address because he refused to get service until I cancelled.

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— Sam from Stamford, CT on October 14th, 2022

WORST UTILITY COMPANY-HEARTLESS

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— Sam from Stamford, CT on October 14th, 2022

Billing Issues

Eversource shut off our electricity after a billing error on their end and did not make any effort to reach out to us beforehand. As a result our electricity will not be turned back on until tomorrow.

We have autopay setup and our most up-to-date contact info on file. Given our current climate, a lot of individuals are working from home. This situation is unacceptable, especially because this is not the first time it has happened. Will be searching for a new company, with a more organized billing system.

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— Alex Humble from Meriden, CT on October 6th, 2022

Terrible Repair Times

Reported that there was a tree down on my street, go outside to look and there is no such thing yet somehow ever source worked for 12 hours minimum to repair a line in the dead of an 80 degree overnight heatwave