The best review categories for Eversource are , rated at 0.0 out of 5, and , rated at 0.0 of 5.
  — TM
Poor customer service
 I made a payment to eversource that was accepted and confirmed but never actually went through. I wasnt notified about this otherwise I would have re... 

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Poor customer service

 I made a payment to eversource that was accepted and confirmed but never actually went through. I wasnt notified about this otherwise I would have re-submitted it. So 7 days later my power was shut off. So I contacted them to get things cleared up and restore my power. Long story short even tho I paid the ridiculous amount of money ($310 security deposit) they wouldnt turn my power back on until the next day! This was the first time this has ever happened to me and They wouldnt work with me in any way possible. Very bad customer service, if I could I would change providers. 

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  — Ct Resident
Ripping off the people
 Absolutely astounding how they are getting away with all these service charges which total MORE than the actual energy used. 

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Ripping off the people

 Absolutely astounding how they are getting away with all these service charges which total MORE than the actual energy used. 

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  — David White
Eversource shut power off without notice
 Eversource shut off power mid winter in 26 degrees. It takes a full day until they have the time to flip the switch back on. No notice. No attempt ... 

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Eversource shut power off without notice

 Eversource shut off power mid winter in 26 degrees. It takes a full day until they have the time to flip the switch back on. No notice. No attempt to email ( we have paperless billing) no phone calls. This is outrageous. 

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Customer Review Summary

5 Star Reviews
 
16%
4 Star Reviews
 
32%
3 Star Reviews
 
11%
2 Star Reviews
 
5%
1 Star Reviews
 
37%
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  — Jaz
Great Service
 I have had a great experience with eversource with there electricity for my housing. My bill is not to high and my heat runs really good. 

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Great Service

 I have had a great experience with eversource with there electricity for my housing. My bill is not to high and my heat runs really good. 

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Live Brighter 12


10.29¢
per kWh
12
month term
more info

Live Brighter 12




NEW CUSTOMERS ONLY!

More Plans for Direct Energy

Plan Info
Term Length :  12 months
Plan Type :  Fixed Rate
Early Termination Fee :  $0
Monthly Recurring Charge :  $0.00

Documents
Contract Summary
Environmental Label

Pricing
Rate @ 2,000 kWh :  10.29¢
Rate @ 1,000 kWh :  10.29¢
Rate @ 500 kWh :  10.29¢




  — Non-residential Customer
Expensive delivery rates

 The monthly delivery service fee is excessive. The delivery fee for my small professional office is 20x that of the electrical usage. The rates for ... 

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Expensive delivery rates

 The monthly delivery service fee is excessive. The delivery fee for my small professional office is 20x that of the electrical usage. The rates
for non-residential customers are very high. While you can shop the supplier, there is nothing one can do about the rest of the bill. 

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This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Eversource

Our analysis of Eversource

  — Redwolf
My Energy Supplier
 I have had no problems with Eversource. I am on their budget plan due to my low income status. Even in a time of hardship when I couldn't make my pay... 

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My Energy Supplier

 I have had no problems with Eversource. I am on their budget plan due to my low income status. Even in a time of hardship when I couldn't make my payment on time, they worked with me. They have even lowered my monthly payment after a year. I am very happy with their service. 

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36 Month Home Power Plan


9.99¢
per kWh
36
month term
more info

36 Month Home Power Plan


Plan Info
Term Length :  36 months
Plan Type :  nonrenewable
Early Termination Fee :  $50
Monthly Recurring Charge :  $0.00

Documents
Terms of Service

Pricing
Rate @ 2,000 kWh :  9.99¢
Rate @ 1,000 kWh :  9.99¢
Rate @ 500 kWh :  9.99¢




CT Energy Ratings

score for Eversource:


( 3.1 / 5 )
See how ratings work
All Providers Ranked From High To Low
  — Liz
Efficient Service
 We lived in Ellington CT and Eversource was our supplier of both electicity and gas. We have since moved, however during our two years with Eversourc... 

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Efficient Service

 We lived in Ellington CT and Eversource was our supplier of both electicity and gas. We have since moved, however during our two years with Eversource, we never had any problems, we had our service connected and disconnected in a timely fashion, customer service was helpful and responsive, and billing and payment was easy online. Would highly recommend to anyone. 

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Eversource sells energy in:

  — Brian
Awful.
 I have had so many problems with eversource. A few of these problems resulted with me losing my heat in the winter and losing electricity (AC) in the ... 

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Awful.

 I have had so many problems with eversource. A few of these problems resulted with me losing my heat in the winter and losing electricity (AC) in the summer. I once had a past due bill because of them, my email and account said the 20th but then my electricity was shut off July 11th. So I paid the bill immediately but they cant turn it on until tomorrow. Mind you Im on the 3rd floor so it gets very hot. Terrible company. 

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  — Forced Customer
Forced to buy
 The only decent power company in my area so forced onto it. Their rates suck and I pay more to have my electricity delivered to me than anything else... 

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Forced to buy

 The only decent power company in my area so forced onto it. Their rates suck and I pay more to have my electricity delivered to me than anything else (more than 80% of my bill normally). 

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  — Shana
Good Experience
 I have been an ever source customer for a few years now. They always keep us up to date if there is a power outage, and whenever I have to call they ... 

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Good Experience

 I have been an ever source customer for a few years now. They always keep us up to date if there is a power outage, and whenever I have to call they are pleasant and helpful. 

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  — Gougers. They WILL Take Your Money
The MOST expensive plan
 The will gouge you. After you sign up need to find a discount in another company 

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The MOST expensive plan

 The will gouge you. After you sign up need to find a discount in another company 

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  — AnonUser
Not bad
 The service is good as it almost never goes out and has a pretty wide range, and is not much differently priced than other service providers. 

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Not bad

 The service is good as it almost never goes out and has a pretty wide range, and is not much differently priced than other service providers. 

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Live Brighter 18


10.69¢
per kWh
18
month term
more info

Live Brighter 18




NEW CUSTOMERS ONLY!

More Plans for Direct Energy

Plan Info
Term Length :  18 months
Plan Type :  Fixed Rate
Early Termination Fee :  $0
Monthly Recurring Charge :  $0.00

Documents
Contract Summary
Environmental Label

Pricing
Rate @ 2,000 kWh :  10.69¢
Rate @ 1,000 kWh :  10.69¢
Rate @ 500 kWh :  10.69¢




  — TonyA
mediocre service

 Eversource has not changed over from Northeast Utilities when it comes to customer service. They still have the same rude and heartless phone service ... 

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mediocre service

 Eversource has not changed over from Northeast Utilities when it comes to customer service. They still have the same rude and heartless phone service employees. Although the service has slightly gotten better since Eversource took over, it still doesn't know how to communicate with customers. Their prices are high but the service is slowly getting better. 

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  — Anne L
Good company for a long term supplier
 The customer service rep helping me set up my service, and any calls thereafter were handled perfectly. It would be more helpful if their bill was eas... 

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Good company for a long term supplier

 The customer service rep helping me set up my service, and any calls thereafter were handled perfectly. It would be more helpful if their bill was easier to navigate. It's not very clear on how many KWh I used per month.
Price is competitive, and not as fluctuating like a third party supplier. 

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  — Elixabit
Eversource in CT
 Moving across state lines was difficult but our utility service change was easy and one of the things we needed taken care of the most. We didn't have... 

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Eversource in CT

 Moving across state lines was difficult but our utility service change was easy and one of the things we needed taken care of the most. We didn't have to wait for a representative to come to the house, it was all done via telephone, giving us more time to take care of our move. We were able to stop service and start service without any problem at all. 

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  — Jamie
Decent and Acceptable Service
 Eversource was one of the only companies offered where I live so I had to choose them. I was a bit worried about them at first, but I have to say that... 

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Decent and Acceptable Service

 Eversource was one of the only companies offered where I live so I had to choose them. I was a bit worried about them at first, but I have to say that they are better than I expected. They have been really consistent and easy to communicate with. They are fair with their prices and have good service. I have experienced a few power outages but they were quick to resolve that. Overall, I would say that they are a fair choice 

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36 Month Fixed


10.29¢
per kWh
36
month term
more info

36 Month Fixed


Plan Info
Term Length :  36 months
Plan Type :  Fixed Rate
Early Termination Fee :  $50
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Electric Generation Disclosure Label

Pricing
Rate @ 2,000 kWh :  10.29¢
Rate @ 1,000 kWh :  10.29¢
Rate @ 500 kWh :  10.29¢




  — Ericka
I love it!

 I am on the budget plan that ever source offers. It's great because I know exactly what I'm paying every month and don't have to sacrifice comfort for... 

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I love it!

 I am on the budget plan that ever source offers. It's great because I know exactly what I'm paying every month and don't have to sacrifice comfort for a lower bill! Rates are great! 

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  — Ben
Eversource provides quality service for an affordable price
 Eversource provides quality service. They ran a promotion and subsidy a few years ago and we were able to install a more energy efficient furnace at a... 

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Eversource provides quality service for an affordable price

 Eversource provides quality service. They ran a promotion and subsidy a few years ago and we were able to install a more energy efficient furnace at a fraction of the cost. They are like CL and P but with better customer service 

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  — Sabrina H
Excellent Service Thus Far
 We just moved to a new house this past April and Eversource has been there with us every step. The one time we did lose power they were able to quickl... 

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Excellent Service Thus Far

 We just moved to a new house this past April and Eversource has been there with us every step. The one time we did lose power they were able to quickly restore us. I love that you can pay online. When I have questions I am usually connected to a live person quickly with an effective resolution. They also had the best pricing at the time we decided to purchase. 

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  — Pretty Good
pretty good
 Thier customer service is pretty good, the people are polite and answered my questions well, and were nice and patient. I liked how polite they were. ... 

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pretty good

 Thier customer service is pretty good, the people are polite and answered my questions well, and were nice and patient. I liked how polite they were. Thier prices are decint, and thier plans are pretty good too. 

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12 Month Green Home Power Plan


10.99¢
per kWh
12
month term
more info

12 Month Green Home Power Plan


Plan Info
Term Length :  12 months
Plan Type :  nonrenewable
Early Termination Fee :  $50
Monthly Recurring Charge :  $0.00

Documents
Terms of Service

Pricing
Rate @ 2,000 kWh :  10.99¢
Rate @ 1,000 kWh :  10.99¢
Rate @ 500 kWh :  10.99¢




Updated: 01-16-2019
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