Disconnect Reviews


Disconnect Fees and Problems (245 reviews)



worst possible customer service

(2 / 5)

  I have literally had ONE nice experience with CS seriously to the point that I am willing to pay the early disconnect fee just to not have to deal with them. Literally do not GAF about working with people in difficult situations. Condescending and rude

kd
June 22nd, 2022

Good afternoon, Kd. We are truly concerned to know your experience with our Customer Care Team was less than acceptable. We would appreciate if you gave us the opportunity to make things right, please feel free to reach us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, you are an important member of our family and we will give our 110% to show you we care. We'll be waiting for you. Thank you for the feedback. Have a wonderful day! - Marta / Digital Care

Direct Energy Responds June 22nd, 2022
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Direct Energy


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low price and you get what you pay for

(2 / 5)

  Due to serious health issues in the household we ended up on disconnect notice. Moderately easy online payment option was removed due to the disconnect notice. Long menu tree to long wait to speak with non-native English speaker (had to repeat multiple sentences due to mispronunciation and weird syllable inflections; not an accent thing, clearly a lack of knowing the words except by reading them thing) to ANOTHER wait to use an automated system "to protect my personal information" and then YET ANOTHER long wait to speak to the representative again. I researched and compared plans during the waits. I'll be paying slightly more per therm with a lower monthly fee and 6 month term.

Corey
December 29th, 2020

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Constellation


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Low price and you get what you pay for

(2 / 5)

  Had some serious issues and ended up on a disconnect notice. ONline payments were taken off due to the disconnect notice. Long menu tree to get a long wait to speak a non English speaking (understandable if you listen very closely and they repeat every third sentence 2-3 times) representative. Then, "to protect your private information" you go an automated system where you wait AGAIN for an automated service where you enter all the data on the wonderful cell phone keyboard, and then you go back and wait YET AGAIN for the representative. I researched and compared plans during all that wait time. I'll be changing providers.

Corey
December 29th, 2020

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Constellation


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Horrible

(2 / 5)

  I understand people have to pay bills even during hardships but good luck trying to work anything out with this horrible company! We are in the middle of dealing with a pandemic and layoffs, so I called to get a payment arrangement on my bill. They offered me nothing! Just an extra week to pay the whole bill or get disconnected. Then when I review the bill there is over $100 in EXTRA fees. $10 twice for a disconnect notice but I only received one. Late charges twice. No slack at all for things we have no control over. Hell even dropping the $100 in extra stuff would make it easier to pay the bill considering I have paid my bill for over 18 months and am in good standing with the company. My bill steadily increases from $280 to $480 every month but I was duped into signing a 24 month contract "for a better rate"! Horrible company with no care for their customers. Definitely would not recommend. Not even a pandemic will stop them from getting their money on time.

Christy
August 21st, 2020

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XOOM Energy


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