Disconnect Reviews


Disconnect Fees and Problems (241 reviews)



worst possible customer service

(2 / 5)

  I have literally had ONE nice experience with CS seriously to the point that I am willing to pay the early disconnect fee just to not have to deal with them. Literally do not GAF about working with people in difficult situations. Condescending and rude

kd
June 22nd, 2022

Good afternoon, Kd. We are truly concerned to know your experience with our Customer Care Team was less than acceptable. We would appreciate if you gave us the opportunity to make things right, please feel free to reach us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, you are an important member of our family and we will give our 110% to show you we care. We'll be waiting for you. Thank you for the feedback. Have a wonderful day! - Marta / Digital Care

Direct Energy Responds June 22nd, 2022
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