Disconnect Reviews


Disconnect Fees and Problems (241 reviews)



Billing issues

(2.4 / 5)

  Every month the billing department receives my check and deposits it but doesnt credit my account for weeks later.
I receive disconnect letters even though I call customer service and email them copies of my cancelled checks.
I have requested a call from the billing department numerous times only to be told they dont return calls.

RC
June 3rd, 2022

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XOOM Energy


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Last bill

(2.4 / 5)

  Did not issue credit for solar on last bill and charged a disconnect fee. I disputed the last bill and still no word from billing department Lousy service

Ross
July 19th, 2020

We sincerely apologize for the experience. Contact us at Feedback@GreenMountain.com with your account #, REF #1829 and additional information so that we can make sure to address your concerns.

Green Mountain Energy Responds September 28th, 2020
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Green Mountain Energy


Billing and Account Management
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