Deposit Reviews


Deposit Issues and Complaints (80 reviews)

Deposits for electricity in Connecticut can be a hassle and usually range from $100 to $500. Some companies handle them well with lower deposit amounts or lower credit thresholds while others turn you upside down and shake the lunch money out of your pocket. If deposits are causing you issues, you can read deposit related reviews from other customers before you sign up for an energy company.



Bait and Switch

(1 / 5)

  Be warned: if your plan expires, expect your bill to be higher than TXU Energy (Oncor). I was in the process of moving out of my home right before my plan was about to expire so I did not renew. Ambit took advantage of that window of time and I ended up with a $400 electric bill for one month because they jacked up the price per KWH. When you ask them about it, expect to hear excuses such as needing to renew your plan and lock in, volatile energy markets, blah blah blah...none of which is believable considering their price was higher than TXU Energy's (Oncor) price to beat.

Also one last thing, Ambit requests large deposits--even if you have good credit.

Teri
November 1st, 2012

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Ambit Energy


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Theives!!!!!!! DO NOT GET AMBIT ENERGY!!!!!!!!!!!!!!!

(1 / 5)

  I had Ambit at home and we have it for a family owned business. ONE HUGE DISAPOINTMENT! A month ago I missed payment andthey cut it off. I had called a few days before to see about renewing my contract and they said nothing about disconnection. I get disconnected and they tell me that it will not be connected unless I pay off what I owed which I did , but refused to pay a $52 connection fee. Today at the small family business I work for, the electrician doing a small installation in the warehouse said that there was no voltage on one off our faces. We called centerpoint energy and they let us know we were up for disconnection after paying our bill and another deposit of $600 dollars paying a total of $1034. They representative had said that I was paying two months and the deposit! Today I am told the deposit was not $600 but should have been $680! Why am I getting different quotes a week later? I went ahead and told them to leave my lights off at home, that I would find another company! The bad thing about the company account is that I've already made a $680 deposit and was short on the payment that i made of $1034 because I was told the deposit was $600! UNFORTUNATELY i CANNOT HAVE THEM CUT THE BUSINESS ELECTRICITY OFF OR i WOULD DO THE SAME THING i DID FOR MY HOME! This is the WORSE light company I have dealt with! When I asked to speak to a supervisor the representative told me " even if you speak to a supervisor , your lights will still get shut off.''. I asked when is my contract over and they said another year! We've forked out way to much money to just have them do this to us!

Maria
May 17th, 2012

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Ambit Energy


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Poor customer service and billing practices

(1 / 5)

  This is by far the worst utility company I have ever had the misfortune to deal with. I never had a late bill until I signed up with Direct Energy.
As a recipient of Social Security, my check is deposited once per month, approximately 1 week after the due date. Direct energy has refused to change the due date, tacking late charges onto my bill. I was told to contact Oncor, my service provider, who referred me back to Direct Energy. Every month, from the day after my bill was due, I received phone calls from DE, (up to three times per day!) asking when I would pay my bill. Each month I explained the reason why I could not pay on time (it was supposedly noted in my account), this continued monthly for my 2 year contract. I even had a call asking when I would pay my bill an hour after I'd paid it. I said I would give my confirmation number, but the employee already had it!
I also could not get an extension until the day the bill was due, and only two per year without penalty.

Anonymous
November 15th, 2010

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Direct Energy


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horrible customer service

(0.8 / 5)

  started off rocky and just got worse. they told me that they would give me a good rate, told me I would have to pay a small deposit and that I would get a $100 gift card after 6 months of service. sounds great right? yup to me to so I signed up and got to know the real company. the rate never seemed that great as all of the additional fees started getting added to the bill, then the deposit was increased by a $100 more than the one they told me they would require. the long wait for customer service on the phone was explained away by telling me that their systems had just got updated so delays were longer than normal (found out nope the hour to 2 hr trying to get thru to a person was normal). then after only being with them a couple of months I received a small bill. seemed reasonable as it was spring and I wasn't using the heat and hadn't really started using the air much yet. then a week later I got a much larger bill. that was due only a few days after the first bill was due. I attempted to call to find out why was I being billed twice to get the most rude child (cant call her grown) after being on hold for over an hour to be told that I should have looked at the back of the page of the 2nd page of the bill at the fine print in the middle of the page telling me that cause of switching over account numbers my bill may be delayed. i asked for a supervisor and was placed on hold for another 1hr 40m when i finally gave up and hung up after realizing i had literally been on the phone with this company for nearly 3hrs and hadn't gotten anything resolved. i called back the next day and after an additional hr i spoke with someone and asked her which one of these were the true due dates due for both of these bills. she told me the 2nd due date. i repeated this back to her several times. she said yes mam the due date is the 2nd date. so i paid the bill on the 2nd due date. i knew something wasn't right when i paid it and it said it stopped my disconnect. so sure enough my next bill showed i had been considered disconnect for not paying the first bill on that due date. and i was charged the insane disconnect fees. then when i called to find out why i was told i have now forfeited the $100 gift card they promised me cause i had paid late. i tried to call and speak to someone else as they are always saying this phone call is recorded i was demanding they go back and listen to the recording where their representative told me that the due date was the date on the 2nd bill and i paid by that date. they told me they were putting me on hold for a supervisor and an hour on hold i have decided im thru. my contract ends and i will end also. im so tired of giving my money to companies that have little to no respect for me as a customer and green mountain has joined that list. if you never need to speak to a person, never want a problem resolved, don't care about additional fees then this is the company for you...if you like being treated like a valued customer than find a different company!!

mary
July 31st, 2014

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Green Mountain Energy


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