Public Power Customer Reviews

The best review categories for Public Power are their customer service, with an average of 4.6 stars, and their billing & account management system, with an average of 4.5 stars.

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Recent Good Review from Daniel H. Kandefer Jr.

A pleasant experience

Their people were very helpful and professional

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Likely to recommend

— Daniel H. Kandefer Jr. from Torrington, CT on April 9th, 2022

Most Recent 5 Star Reviews

8 Customer Reviews Written Overall

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A pleasant experience

Their people were very helpful and professional

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— Daniel H. Kandefer Jr. from Torrington, CT on April 9th, 2022

No title

I was looking for a more reasonable price to pay for propane and I found it with public power

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— Bruno from Prospect, CT on April 7th, 2022

Electricity

I chose Public Power since it has a stable price for one year. The switchover from eversource was seemless and painless. So far so good with Public Power.

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— Daniel Dana from Westbrook, CT on March 4th, 2021

Satisfied

I was very satisficed with service.

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— Ed from Oakdale, CT on November 27th, 2020

Excellent

Everything was smooth

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— Donna Antinerella from Newington, CT on November 13th, 2020

Well satisfied

I have had a great experience with Public Power. Good price and no outages

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— Jake from Weatogue, CT on June 9th, 2019

Condo owner

Excellent

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— Winnie Jackson from Mansfield Center, CT on July 12th, 2018

Low rate greatness

Just signed up for 5.99 4 month in CP&L. Saving about 5 cents off my old rate with Townsquare. Expect my bills to drop by a third. We'll see.

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— Low Rate Greatness from Stamford on November 30th, 2016

Most Recent 4 Star Reviews

7 Customer Reviews Written Overall

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Public power for the win

Very easy to set up, pay bill online and nothing needed to be changed on my end. I just paid less money for electricity!! It was a win to make the change

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— Jenn from Newington, CT on November 24th, 2020

Very Satisfied

Satisfied with the rate.

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— JOANN from Southington, CT on August 5th, 2019

Customer Satisfaction

I had a billing issue early on which was resolved by one of the customer service representatives (Andre) in a polite and timely manor. It was pleasure to get an issue resolved timely.

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— Satified Customer from Naugatuck, CT on June 9th, 2019

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— Stella from Farmington, CT on January 29th, 2019

New customer

Fairly new customer, have no problems so far., used to have Wallingford ct power, just getting used to new system.

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— Cathy Mcdowell from Terryville, CT on July 22nd, 2018

New customer

Fairly new customer, have no problems so far., used to have Wallingford ct power, just getting used to new system.

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— Cathy Mcdowell from Terryville, CT on July 22nd, 2018

LOVE Public Power

I got my rates totally BLOWN UP after the Polar Vortex a couple years back, and after an obscene bill I jumped onto a reasonable rate with Public Power. I haven't had any reason to regret that decision since. Rates are affordable, and I haven't been price-gouged. For an electricity company, I'll take that all day long.

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— Logan from Stamford on October 21st, 2016

Most Recent 3 Star Reviews

3 Customer Reviews Written Overall

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John

Quick and easy

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— John from New London, CT on February 3rd, 2021

Customer Service Actually Helped

I've had a couple of horrible experiences with some providers trying to get my bills fixed when they had errors on them. It seems to be a recurring issue. I had the same issue at Public Power, but I'll tell you what, instead of multiple calls to resolve the issue, Public Power managed to get everything fixed with just one phone call! I was thrilled, and for that alone Im happy with Public Power!

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— Glenn from Hartford on October 21st, 2016

Had Public Power for a Long Time

Had Public Power for a really long time, and I have no complaints. Their rates are typically pretty good, and when I call into customer service my questions are typically answered pretty quickly. Both my mother and I have Public Power.

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— Jenine from Bristol on October 21st, 2016

Most Recent 1 Star Reviews

10 Customer Reviews Written Overall

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UNHELPFUL

I was overcharged, did not receive my refund check. Its been over 6 weeks. I called multiple times spoke with multiple people. Not a single thing was solved with loose answers that beat around the question ! Supervisor was in a very long call and could not speak. SURPRISE! Absolutely pathetic.

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— UNHELPFUL AND OVERCHARGE from Danielson, CT on May 12th, 2020

I would not recommend Public Power

We signed up for $.0699 rate for 33 months. 8 months later they lost track of our credit card for the $14.95 month fee for their service. 2 months after that, they said they left a voicemail message that we didn't get. 4 months after that they said they left another voicemail message that we did not get. 3 months later our rate doubled to $.12490 per kWh. They said that since we didn't answer their voice mail messages, that put us in default. No email message was received, only "voicemail messages". We get voice mail messages every day and we answer them. They did not call our number and did not notify us that we went into the default rate which was double our agreed to rate.

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— Public Power Is Not A Good Player from Madison, CT on December 23rd, 2019

Will never use Public power again

I never write negative reviews, but I think in this case its worth it. Do yourself a favor and dont use these guys. I was in contract with them and had a decent rate for a year, contract ended and then they shot me up to the highest rate they possibly could (higher than the highest any other provider had and higher than the standard rates by the Eversource). I didn't cancel in time, which is my fault so I ate the cost, didn't complain and paid the bill. The day I received that bill I called them and cancelled which was almost 4 weeks before my next meter read. A month later I get a bill (with Public Power being the provider) with that same insanely high rate. I called them and they said it could take 1-2 billing cycles to remove me from their billing. Long story short, they are holding me hostage to this rate until they decide to get to my name on a list and work with Eversource to remove me. I spoke to customer service and management and they wont do anything for me and keep telling me its their policy. Lets be honest, its an administration issue. They will get to your cancellation when they get to it, thus the 1-2 month policy. In my opinion, this is terrible business and a terrible way to treat customers. There is no reason why this process cant be expedited, b/c customers shouldn't be held hostage to your ridiculous rates if they are out of contract and ask to be removed within a reasonable amount of time from the next meter read.

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— Anthony Collazo from Manchester, CT on March 6th, 2019

They gave me the wrong price

They took away the offer before it was activated. I could had used the time to sign with a different provider. Very disappointed.

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— Mike from Bristol, CT on September 17th, 2018

Disappointing

After signing up I was told I had to pay $159 fee.

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— Disappointing from Orange, CT on September 16th, 2018

Odd experience

I received a phone call one month after signing up for a rate and they told me the website had a glitch the day I signed up and didnt bill me the $150 sign up fee. There was no notification of a sign up fee when I registered. They said I had to pay it or they would cancel. I let them cancel. No written notification either just a phone call. Sounded like a scam to me

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— Odd Experience from Darien, CT on September 16th, 2018

Watch the fine print

I signed on for service. After signing I received notification that there was an an added charge. So much for the good price. I cancelled the service.

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— Elly from Tolland, CT on September 14th, 2018

Never Choose Public Power

I signed on with PP in May expecting to be on line by June 30. Recieved a bill from my existing provider mid July at twice rate that I had been paying.Called PP as to why they had not followed through with the planned switch.They said information was incomplete.They failed to contact me,as a result I'm stuck with an inflated electric bill. Their business follow up stinks. DO NOT EVER CHOOSE PP AS A SUPPLER.

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— Dan Zaicek from Ashford, CT on July 20th, 2018

Bate and switch plans!

We signed up for a 12 moth plan at 7.98% and received an acknowledgement letter but it NEVER went into effect and for 3 months+ we were paying a 12.49% rate instead. They blamed it on Eversource but they said it was Public Power's error. When we called to complained they only would offer us a 6 month plan at 8.56% which we were forced to take to get out of the 12%+ we were paying. One rep said he would see if he could get us a reumbursement for the months we paid 12%+ but he never called back or returned our call. We have filed a complaint with the CT Public Utilities Regulatory Agency and await their assistance in this matter. As soon as our 6 month plan is up with them we will find another supplier and nevr use them again!

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— B & L In Danbury from Danbury, CT on July 16th, 2018

Bait & switch artists. AVOID, AVOID, AVOID

TERRIBLE COMPANY! ! Sucker you with competitive rate then slam you with 300% increase. Any questiins and instead of a rep you hear from their lawyer. Something very wrong with this company.