The best review categories for Public Power are their customer service, rated at 2.3 out of 5, and their billing & account management system, rated at 2.3 of 5.
— VM
Classic Bait and Switch
“ I enrolled on-line and within a week, I received a call telling me the information that I used to make my enrollment decision was incorrect. I could e... ”
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“ I enrolled on-line and within a week, I received a call telling me the information that I used to make my enrollment decision was incorrect. I could either pay a $150 filing fee to continue or lock in to a higher rate plan for a 24-month period. I cancelled the service. ”
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Classic Bait and Switch
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— Maria
Bait and Switch
“ We signed up a contract with Public Power as our natural gas supplier. It is for a fixed 12 months term with an early termination fee of $50. A few mo... ”
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“ We signed up a contract with Public Power as our natural gas supplier. It is for a fixed 12 months term with an early termination fee of $50. A few months have passed and we received a letter that they will charge us a minimum usage fee of $5.00 in which our average daily usage is less than 0.1 therms/day. We conserve on our electricity and gas since I am not working and on permanent disability. Our total monthly supply gas charge is only $0.94. I contacted Public Power and stated that it was not in the contract when we signed up. Unfortunately, we will now be charged extra fee for trying to conserve. ”
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Bait and Switch
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— Mike
They gave me the wrong price
“ They took away the offer before it was activated. I could had used the time to sign with a different provider. Very disappointed. ”
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“ They took away the offer before it was activated. I could had used the time to sign with a different provider. Very disappointed. ”
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They gave me the wrong price
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Customer Review Summary
| 5 Star Reviews | 21% | |
| 4 Star Reviews | 13% | |
| 3 Star Reviews | 8% | |
| 2 Star Reviews | 4% | |
| 1 Star Reviews | 54% |
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— Moore
Pricing not clearly displayed
“ Two weeks or so after enrolling in your program, I received an e-mail telling me I owed 139 on my account. At first I thought this to be a scam until ... ”
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“ Two weeks or so after enrolling in your program, I received an e-mail telling me I owed 139 on my account. At first I thought this to be a scam until I called customer service and was told the $139 was a sign-up fee which, the representative told me, was listed on the company website. Had I seen this listing, I wouldn't have chosen your company since the fee added to the per kw/h would have exceeded most, if not all of the other power providers cost in my area. The representative was kind enough to rescind the contract, and I apologize for not seeing the added fee in the sign-up. Thanks for your help ”
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Pricing not clearly displayed
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36 Month Home Power Plan
Plan Info
Documents
Terms of Service
| Term Length : | 36 months |
| Plan Type : | nonrenewable |
| Early Termination Fee : | $50 |
| Monthly Recurring Charge : | $0.00 |
Documents
Terms of Service
Pricing
| Rate @ 2,000 kWh : | 9.29¢ |
| Rate @ 1,000 kWh : | 9.29¢ |
| Rate @ 500 kWh : | 9.29¢ |
— Disappointing
“ After signing up I was told I had to pay $159 fee. ”
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Disappointing
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Our analysis of Public Power
Public Power, a subsidiary of Crius Energy, is a deregulated electricity provider that offers service in Connecticut and Pennsylvania.
— Odd Experience
Odd experience
“ I received a phone call one month after signing up for a rate and they told me the website had a glitch the day I signed up and didnt bill me the $150... ”
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“ I received a phone call one month after signing up for a rate and they told me the website had a glitch the day I signed up and didnt bill me the $150 sign up fee. There was no notification of a sign up fee when I registered. They said I had to pay it or they would cancel. I let them cancel. No written notification either just a phone call. Sounded like a scam to me ”
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Odd experience
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Live Brighter 18
Plan Info
Documents
Contract Summary
Environmental Label
| Term Length : | 18 months |
| Plan Type : | Fixed Rate |
| Early Termination Fee : | $0 |
| Monthly Recurring Charge : | $0.00 |
Documents
Contract Summary
Environmental Label
Pricing
| Rate @ 2,000 kWh : | 9.89¢ |
| Rate @ 1,000 kWh : | 9.89¢ |
| Rate @ 500 kWh : | 9.89¢ |
CT Energy Ratings
score for Public Power:
( 3.6 / 5 )
See how ratings workAll Providers Ranked From High To Low
— Elly
Watch the fine print
“ I signed on for service. After signing I received notification that there was an an added charge. So much for the good price. I cancelled the service. ”
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“ I signed on for service. After signing I received notification that there was an an added charge. So much for the good price. I cancelled the service. ”
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Watch the fine print
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— Charlene
Would not choose Public Power
“ I had received an offer from Public Power to renew at 0.0849 kWh, which was 50% higher than I had currently been paying. I went online at (Choose Ener... ”
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“ I had received an offer from Public Power to renew at 0.0849 kWh, which was 50% higher than I had currently been paying. I went online at (Choose Energy - NY Energy Ratings), and found a lower rate by Public Power on 7/3/18. On 7/5, I received an email confirmation from NY Energy Ratings that they had received my order with Public Power with new rate of 5.33. In August, I received an email from Public Power regarding my renewal, I called and spoke about the rate I had locked in on 7/5. The customer service rep, told me to disregard the mail for renewal. I just received my National Grid bill, and my electric bill is $30 higher than last month, because I'm being charged 0.0849. I just spoke with a customer service rep, who was very difficult to understand - who told me that I wasn't eligible to sign up with Public Power at the lower rate in July, because I wasn't a new customer. I never received any notice of this! She then offered me two other rates that were still significantly higher, and told me that I would have to pay a $100 fee if I chose another company.... I'm looking elsewhere.... ”
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Would not choose Public Power
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— Charge??????
A concern about a charge
“ Some body send me an email saying that I owe $139 for the contrac if I dont pay I will be out of that plan I got from power plan ”
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“ Some body send me an email saying that I owe $139 for the contrac if I dont pay I will be out of that plan I got from power plan ”
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A concern about a charge
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— Bethk
Base fees are expected they want you to pay to join
“ They wanted 150 dollars to be affiliated with public power in addition to collect8ng the monthly charges per kwh. I decided to not pay the fee so the... ”
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“ They wanted 150 dollars to be affiliated with public power in addition to collect8ng the monthly charges per kwh. I decided to not pay the fee so they dropped my account. They did not mention this fee up front when i signed up. Only after a couple of months with them. ”
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Base fees are expected they want you to pay to join
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— Dan Rehrer
surprise charge for $149
“ I do not remember seeing a 1 one fee for $149 that they charged me ”
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“ I do not remember seeing a 1 one fee for $149 that they charged me ”
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surprise charge for $149
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Find Electricity Plans in Connecticut:
— Cathy Mcdowell
New customer
“ Fairly new customer, have no problems so far., used to have Wallingford ct power, just getting used to new system. ”
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“ Fairly new customer, have no problems so far., used to have Wallingford ct power, just getting used to new system. ”
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New customer
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Live Brighter 12
Plan Info
Documents
Contract Summary
Environmental Label
| Term Length : | 12 months |
| Plan Type : | Fixed Rate |
| Early Termination Fee : | $0 |
| Monthly Recurring Charge : | $0.00 |
Documents
Contract Summary
Environmental Label
Pricing
| Rate @ 2,000 kWh : | 9.89¢ |
| Rate @ 1,000 kWh : | 9.89¢ |
| Rate @ 500 kWh : | 9.89¢ |
— Cathy Mcdowell
New customer
“ Fairly new customer, have no problems so far., used to have Wallingford ct power, just getting used to new system. ”
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“ Fairly new customer, have no problems so far., used to have Wallingford ct power, just getting used to new system. ”
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“ Fairly new customer, have no problems so far., used to have Wallingford ct power, just getting used to new system. ”
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New customer
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— Dan Zaicek
Never Choose Public Power
“ I signed on with PP in May expecting to be on line by June 30. Recieved a bill from my existing provider mid July at twice rate that I had been paying... ”
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“ I signed on with PP in May expecting to be on line by June 30. Recieved a bill from my existing provider mid July at twice rate that I had been paying.Called PP as to why they had not followed through with the planned switch.They said information was incomplete.They failed to contact me,as a result I'm stuck with an inflated electric bill. Their business follow up stinks. DO NOT EVER CHOOSE PP AS A SUPPLER. ”
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Never Choose Public Power
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— B & L In Danbury
Bate and switch plans!
“ We signed up for a 12 moth plan at 7.98% and received an acknowledgement letter but it NEVER went into effect and for 3 months+ we were paying a 12.49... ”
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“ We signed up for a 12 moth plan at 7.98% and received an acknowledgement letter but it NEVER went into effect and for 3 months+ we were paying a 12.49% rate instead. They blamed it on Eversource but they said it was Public Power's error. When we called to complained they only would offer us a 6 month plan at 8.56% which we were forced to take to get out of the 12%+ we were paying. One rep said he would see if he could get us a reumbursement for the months we paid 12%+ but he never called back or returned our call. We have filed a complaint with the CT Public Utilities Regulatory Agency and await their assistance in this matter. As soon as our 6 month plan is up with them we will find another supplier and nevr use them again! ”
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Bate and switch plans!
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— Winnie Jackson
“ excellent ”
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condo owner
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36-Month Fixed
Plan Info
Documents
Terms of Service
Environmental Disclosure Label
| Term Length : | 36 months |
| Plan Type : | Fixed Rate |
| Early Termination Fee : | $$50.00 |
| Monthly Recurring Charge : | $0.00 |
Documents
Terms of Service
Environmental Disclosure Label
Pricing
| Rate @ 2,000 kWh : | 9.89¢ |
| Rate @ 1,000 kWh : | 9.89¢ |
| Rate @ 500 kWh : | 9.89¢ |
— DAVID LAUSTER
PUBLIC POWER REVIEW
“ BACK IN FEB.,AFTER MUCH TIME SEARCHING FOR A NEW PROVIDER, I DECIDED TO USE PUBLIC POWER AS MY NEW SUPPLIER FOR BOTH MY GAS AND ELECTRIC NEEDS. YESTER... ”
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“ BACK IN FEB.,AFTER MUCH TIME SEARCHING FOR A NEW PROVIDER, I DECIDED TO USE PUBLIC POWER AS MY NEW SUPPLIER FOR BOTH MY GAS AND ELECTRIC NEEDS. YESTERDAY I FINALLY RECEIVED MY FIRST BILLING FOR THE PERIOD FROM MAY 5, TO MAY 25 . IT'S A GOOD START TO, HOPEFULLY, DOING BUSINESS PUBLIC POWER. ”
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“ BACK IN FEB.,AFTER MUCH TIME SEARCHING FOR A NEW PROVIDER, I DECIDED TO USE PUBLIC POWER AS MY NEW SUPPLIER FOR BOTH MY GAS AND ELECTRIC NEEDS. YESTER... ”
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PUBLIC POWER REVIEW
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— David
“ Only one month but everything so far as promised ”
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So far so good
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— Captain BullDog Thal
Bait & switch artists. AVOID, AVOID, AVOID
“ TERRIBLE COMPANY! ! Sucker you with competitive rate then slam you with 300% increase. Any questiins and instead of a rep you hear from their lawyer. ... ”
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“ TERRIBLE COMPANY! ! Sucker you with competitive rate then slam you with 300% increase. Any questiins and instead of a rep you hear from their lawyer. Something very wrong with this company. ”
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Bait & switch artists. AVOID, AVOID, AVOID
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— CT-4-LIFE_NEw-ENGLAND_PATS
Good Price, Renewable, No penalties
“ Remarkable company because there are no huge fees, my bill is lower than most of my neighbors, and the best part is it is renewable energy. Kudos !! ”
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“ Remarkable company because there are no huge fees, my bill is lower than most of my neighbors, and the best part is it is renewable energy. Kudos !! ”
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Good Price, Renewable, No penalties
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12 Month Green Home Power Plan
Plan Info
Documents
Terms of Service
| Term Length : | 12 months |
| Plan Type : | nonrenewable |
| Early Termination Fee : | $50 |
| Monthly Recurring Charge : | $0.00 |
Documents
Terms of Service
Pricing
| Rate @ 2,000 kWh : | 9.79¢ |
| Rate @ 1,000 kWh : | 9.79¢ |
| Rate @ 500 kWh : | 9.79¢ |
— Low Rate Greatness
Low rate greatness
“ Just signed up for 5.99 4 month in CP&L. Saving about 5 cents off my old rate with Townsquare. Expect my bills to drop by a third. We'll see. ”
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“ Just signed up for 5.99 4 month in CP&L. Saving about 5 cents off my old rate with Townsquare. Expect my bills to drop by a third. We'll see. ”
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“ Just signed up for 5.99 4 month in CP&L. Saving about 5 cents off my old rate with Townsquare. Expect my bills to drop by a third. We'll see. ”
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Low rate greatness
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— Glenn
Customer Service Actually Helped
“ I've had a couple of horrible experiences with some providers trying to get my bills fixed when they had errors on them. It seems to be a recurring is... ”
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“ I've had a couple of horrible experiences with some providers trying to get my bills fixed when they had errors on them. It seems to be a recurring issue. I had the same issue at Public Power, but I'll tell you what, instead of multiple calls to resolve the issue, Public Power managed to get everything fixed with just one phone call! I was thrilled, and for that alone Im happy with Public Power! ”
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Customer Service Actually Helped
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— Logan
LOVE Public Power
“ I got my rates totally BLOWN UP after the Polar Vortex a couple years back, and after an obscene bill I jumped onto a reasonable rate with Public Powe... ”
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“ I got my rates totally BLOWN UP after the Polar Vortex a couple years back, and after an obscene bill I jumped onto a reasonable rate with Public Power. I haven't had any reason to regret that decision since. Rates are affordable, and I haven't been price-gouged. For an electricity company, I'll take that all day long. ”
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LOVE Public Power
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— Jenine
Had Public Power for a Long Time
“ Had Public Power for a really long time, and I have no complaints. Their rates are typically pretty good, and when I call into customer service my que... ”
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“ Had Public Power for a really long time, and I have no complaints. Their rates are typically pretty good, and when I call into customer service my questions are typically answered pretty quickly. Both my mother and I have Public Power. ”
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Had Public Power for a Long Time
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Find Electricity Plans in Connecticut:
12-Month Fixed
Plan Info
Documents
Terms of Service
Environmental Disclosure Label
| Term Length : | 12 months |
| Plan Type : | Fixed Rate |
| Early Termination Fee : | $$50.00 |
| Monthly Recurring Charge : | $0.00 |
Documents
Terms of Service
Environmental Disclosure Label
Pricing
| Rate @ 2,000 kWh : | 9.99¢ |
| Rate @ 1,000 kWh : | 9.99¢ |
| Rate @ 500 kWh : | 9.99¢ |
RescueLock 12
Plan Info
Documents
Terms of Service
| Term Length : | 12 months |
| Plan Type : | Fixed Rate |
| Early Termination Fee : | $50.00 |
| Monthly Recurring Charge : | $0.00 |
Documents
Terms of Service
Pricing
| Rate @ 2,000 kWh : | 11.29¢ |
| Rate @ 1,000 kWh : | 11.29¢ |
| Rate @ 500 kWh : | 11.29¢ |
Read Hartford Electricity Provider Reviews
24-Month Fixed
Plan Info
Documents
Terms of Service
Environmental Disclosure Label
| Term Length : | 24 months |
| Plan Type : | Fixed Rate |
| Early Termination Fee : | $$50.00 |
| Monthly Recurring Charge : | $0.00 |
Documents
Terms of Service
Environmental Disclosure Label
Pricing
| Rate @ 2,000 kWh : | 9.99¢ |
| Rate @ 1,000 kWh : | 9.99¢ |
| Rate @ 500 kWh : | 9.99¢ |
Updated: 10-16-2018