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About Public Power

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PURA#: 07-06-13

Public Power, a subsidiary of Crius Energy, is a deregulated electricity provider that offers service in Connecticut and Pennsylvania.

CT Energy Ratings Score:


( 3.6 / 5 )
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Public Power Customer Engagement

24   Reviews

  Replies

Response Rate:
0.00 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Public Power




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24 Reviews and Replies for Public Power


Would not choose Public Power
(1 / 5)

  I had received an offer from Public Power to renew at 0.0849 kWh, which was 50% higher than I had currently been paying. I went online at (Choose Energy - NY Energy Ratings), and found a lower rate by Public Power on 7/3/18. On 7/5, I received an email confirmation from NY Energy Ratings that they had received my order with Public Power with new rate of 5.33. In August, I received an email from Public Power regarding my renewal, I called and spoke about the rate I had locked in on 7/5. The customer service rep, told me to disregard the mail for renewal. I just received my National Grid bill, and my electric bill is $30 higher than last month, because I'm being charged 0.0849. I just spoke with a customer service rep, who was very difficult to understand - who told me that I wasn't eligible to sign up with Public Power at the lower rate in July, because I wasn't a new customer. I never received any notice of this! She then offered me two other rates that were still significantly higher, and told me that I would have to pay a $100 fee if I chose another company.... I'm looking elsewhere....

Charlene
September 24th, 2018

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Classic Bait and Switch
(1 / 5)

  I enrolled on-line and within a week, I received a call telling me the information that I used to make my enrollment decision was incorrect. I could either pay a $150 filing fee to continue or lock in to a higher rate plan for a 24-month period. I cancelled the service.

VM
September 18th, 2018

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Bait and Switch
(1 / 5)

  We signed up a contract with Public Power as our natural gas supplier. It is for a fixed 12 months term with an early termination fee of $50. A few months have passed and we received a letter that they will charge us a minimum usage fee of $5.00 in which our average daily usage is less than 0.1 therms/day. We conserve on our electricity and gas since I am not working and on permanent disability. Our total monthly supply gas charge is only $0.94. I contacted Public Power and stated that it was not in the contract when we signed up. Unfortunately, we will now be charged extra fee for trying to conserve.

Maria
September 17th, 2018

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They gave me the wrong price
(1 / 5)

  They took away the offer before it was activated. I could had used the time to sign with a different provider. Very disappointed.

Mike
September 17th, 2018

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Pricing not clearly displayed
(2.6 / 5)

  Two weeks or so after enrolling in your program, I received an e-mail telling me I owed 139 on my account. At first I thought this to be a scam until I called customer service and was told the $139 was a sign-up fee which, the representative told me, was listed on the company website. Had I seen this listing, I wouldn't have chosen your company since the fee added to the per kw/h would have exceeded most, if not all of the other power providers cost in my area. The representative was kind enough to rescind the contract, and I apologize for not seeing the added fee in the sign-up. Thanks for your help

moore
September 16th, 2018

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Disappointing
(1 / 5)

  After signing up I was told I had to pay $159 fee.

Disappointing
September 16th, 2018

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Odd experience
(1 / 5)

  I received a phone call one month after signing up for a rate and they told me the website had a glitch the day I signed up and didnt bill me the $150 sign up fee. There was no notification of a sign up fee when I registered. They said I had to pay it or they would cancel. I let them cancel. No written notification either just a phone call. Sounded like a scam to me

Odd Experience
September 16th, 2018

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Watch the fine print
(1.8 / 5)

  I signed on for service. After signing I received notification that there was an an added charge. So much for the good price. I cancelled the service.

Elly
September 14th, 2018

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A concern about a charge
(1 / 5)

  Some body send me an email saying that I owe $139 for the contrac if I dont pay I will be out of that plan I got from power plan

Charge??????
September 13th, 2018

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Base fees are expected they want you to pay to join
(1 / 5)

  They wanted 150 dollars to be affiliated with public power in addition to collect8ng the monthly charges per kwh. I decided to not pay the fee so they dropped my account. They did not mention this fee up front when i signed up. Only after a couple of months with them.

Bethk
September 10th, 2018

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surprise charge for $149
(1.6 / 5)

  I do not remember seeing a 1 one fee for $149 that they charged me

Dan Rehrer
September 5th, 2018

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New customer
(4 / 5)

  Fairly new customer, have no problems so far., used to have Wallingford ct power, just getting used to new system.

Cathy mcdowell
July 22nd, 2018

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New customer
(4 / 5)

  Fairly new customer, have no problems so far., used to have Wallingford ct power, just getting used to new system.

Cathy mcdowell
July 22nd, 2018

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Never Choose Public Power
(1 / 5)

  I signed on with PP in May expecting to be on line by June 30. Recieved a bill from my existing provider mid July at twice rate that I had been paying.Called PP as to why they had not followed through with the planned switch.They said information was incomplete.They failed to contact me,as a result I'm stuck with an inflated electric bill. Their business follow up stinks. DO NOT EVER CHOOSE PP AS A SUPPLER.

Dan Zaicek
July 20th, 2018

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Bate and switch plans!
(1 / 5)

  We signed up for a 12 moth plan at 7.98% and received an acknowledgement letter but it NEVER went into effect and for 3 months+ we were paying a 12.49% rate instead. They blamed it on Eversource but they said it was Public Power's error. When we called to complained they only would offer us a 6 month plan at 8.56% which we were forced to take to get out of the 12%+ we were paying. One rep said he would see if he could get us a reumbursement for the months we paid 12%+ but he never called back or returned our call. We have filed a complaint with the CT Public Utilities Regulatory Agency and await their assistance in this matter. As soon as our 6 month plan is up with them we will find another supplier and nevr use them again!

B & L in Danbury
July 16th, 2018

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condo owner
(5 / 5)

  excellent

winnie jackson
July 12th, 2018

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PUBLIC POWER REVIEW
(5 / 5)

  BACK IN FEB.,AFTER MUCH TIME SEARCHING FOR A NEW PROVIDER, I DECIDED TO USE PUBLIC POWER AS MY NEW SUPPLIER FOR BOTH MY GAS AND ELECTRIC NEEDS. YESTERDAY I FINALLY RECEIVED MY FIRST BILLING FOR THE PERIOD FROM MAY 5, TO MAY 25 . IT'S A GOOD START TO, HOPEFULLY, DOING BUSINESS PUBLIC POWER.

DAVID LAUSTER
June 6th, 2018

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So far so good
(5 / 5)

  Only one month but everything so far as promised

David
May 26th, 2018

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Bait & switch artists. AVOID, AVOID, AVOID
(1 / 5)

  TERRIBLE COMPANY! ! Sucker you with competitive rate then slam you with 300% increase. Any questiins and instead of a rep you hear from their lawyer. Something very wrong with this company.

Captain BullDog Thal
November 10th, 2017

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Good Price, Renewable, No penalties
(5 / 5)

  Remarkable company because there are no huge fees, my bill is lower than most of my neighbors, and the best part is it is renewable energy. Kudos !!

CT-4-LIFE_NEw-ENGLAND_PATS
March 22nd, 2017

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Updated: 10-16-2018
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