“ I have tried to contact Direct Energy for 2 days to renew contract. It appears that the low rate is only available to new customers. I have been with them for 5 yrs and went online to do a Chat but each time I am told 6 people in the Que. I wait until it gets down to 1 and then a message comes up that no agents available. I get out and go right back in and 6 in Que again. Last year when contract was up the price to renew went up. This year it looks like quite a bit. It appears that they get you in and then continue to raise the price. ”
“ I used to be a Reliant customer and finally got tired of being over charged, so I switched to Direct Energy and I am so glad I did. ”
Our electric bill more than doubled and for months we soul-searched to determine what we were doing to use so much power. Then I went online and looked at the rate we were paying vs. NYSEGs rate at the same time. We were regularly paying DE as much as 3X NYSEGs rate. So we switched back yesterday.
After speaking with NYSEG, we learned that DE lured us away from NYSEG a year ago or so into a slightly cheaper fixed-rate plan with a fixed term. We took the bait! Then when that term was up we were put on a sky-high variable rate. Had we stuck with NYSEGs low (and regulated) variable rate we woul have saved hundreds! ”
I've been w/Direct Energy for a few years now. Their plans & services are without a doubt, some of the best around. We're very pleased w/our ongoing rate of $0.0500 per kilowatt-hour is most competitive around. Their website is extremely user-friendly & customer service is outstanding. My ONLY complaint is the differences displayed online vs. paper bill. However, this primarily due to when I actually pay, a full week after the billing statement.
I HIGHLY RECOMMEND DIRECT ENERGY AS AN EXCELLENT CHOICE FOR ELECTRICAL DISTRIBUTOR! ”
“ Never any problems. ”
“ I just started, but everything has been seamless so far. I dont even have to do anything to receive my echo dot! I have free weekends so with the kids home at that time, Im loving it! ”
Great company, great prices, great plans, and on top of that, you can speak with a real person on the phone when you need assistance the most.
I've been using them for over 4 years, and never once I had an issue.
I moved 3 times while I had Direct Energy as a provider, and every single time, there were there to switch my service in no time (no issue) ”
“ Cres was extremely helpful; answered all my questions and concerns. ”
“ Direct Energy Customer Service is awesome. I am not easy to deal with, but Chas took ownership of the problem and hung in with me until it was resolved. It was an AutoPay issue and he worked with me, even involved his supervisor to get everything taken care of. Seldom do I find Customer Service where "Service" is the key word! ”
“ Needed help with my bill and cres from cs helped me out n was very kind ”
“ On October 30th, 2018 I called to renew my energy plan for 2019. After agreeing on the new rate, which is higher cost, I confirmed with the agent that this new rate was to take place after my existing expired on December 5th since my old rate was cheaper. The agent confirmed. Three days later, November 2nd, I received an email stating my new plan had been accepted and was effective October 4th, 2018 which was wrong and should of been December 5th, 2018 which was 2 months early. Twenty-seven (27) days later and ten (10) phone calls totalling more than 3 hours the issue was finally resolved. Was it a scam or a mistake, I DO NOT KNOW, but if this same thing happened to another 2 million customers, they have 6 million per the internet search, and only half caught their mistake, Direct Energy could of made an additional $13 million if the mistake amount was the same as mine which was $13.12 for only one month. When I asked for some compensation for my spending so much time on the phone, their comment was that I had already received $75.00 when I renewed my plan and they cannot offer compensation more than one time per year. I guess my 3 hours of time was worth nothing since this was all THEIR mistake. I will not renew with Direct Energy again and my suggestion is for each of you to monitor your renewal process for their mistakes. (Note, this also happened on my 2017 renewal but only took one or two calls) I have been a loyal customer of Direct Energy for 9 years. ”
“ My rep, helped me all my questions, and answered all of the concerns i had. ”
“ Duke Energy (Cincy, OH) rates are Steep. When you go on their "Budget-Plan" (to avg your payments) you get a Balloon Payment come Spring for $800.00+, after paying avg $200-350 a month for a Balanced Gas/Elec home with 3 bedrooms. With Direct Energy. my monthly payments dropped to $190/mo and NO $800 Balloon Payment! ”
“ Call for service, there is no option for service! Can't locate a service number on the website either! They dont open till 7:30... what about the 24/7 service they advertise! My local company may be a little more, but they answered right away! ”
“ I needed to shop for electric and found Direct Energy online. After reading about your company, and having positive results, I decided to sign up. ”
“ I highly recommend Direct Energy to everyone. They really do care!! ”
“ Chatted with Kim today and she was a tremendous help! No wait time either. Issue resolved! ”
“ I was reupping with Direct and found the rate was to be higher than before. So I dropped them and tried to sign about a month later. It did not work. Why should a loyal customer have to pay more the next time they sign up? ”
“ Have been a Direct Energy customer for only one year with a great rate and great customer service, unfortunately the renew rate is 30% higher than what is available elsewhere. 10/19/18. ”
“ Good Service at low cost ”