Constellation Customer Reviews

The best review categories for Constellation are their plans and pricing, with an average of 3.9 stars, and their customer service, with an average of 3.8 stars.

Reviews Overall

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Reviews by Star

Review from Jamie

Wonderful

I couldn't be happier.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jamie from Jacksonville on October 17th, 2012

You made our day! Were always happy to hear about positive experiences from our customers

— Constellation

Most Recent 5 Star Reviews

5 Customer Reviews Written Overall

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Likely to recommend

Best Rate Available At The Time

Constellation had the lowest rate at the start of 2022 when Eversource's standard rate increased. There were no enrollment or cancellation fees. It was the best deal at the time that my previous alternate electricity supplier's contract was ending. Although this Constellation plan lasts for a longer term than I wanted, I can exit the plan at any time without penalty should a different supplier offer a lower rate.

Plans & Pricing
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Likely to recommend

— Connecticut Customer from East Windsor, CT on February 19th, 2022

Energy Review

No issues over the entire length on the contract...sorry I had to switch providers.

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Likely to recommend

— Constellation from Unionville, CT on March 7th, 2021

GREAT SERVICE

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— 7/31/2020 from Bridgeport, CT on July 31st, 2020

Savings

Very pleased with my first months bill,.I'm sure I will continue to be satisfied in the upcoming months

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Likely to recommend

— Joanscandy from New Milford, CT on October 26th, 2019

Smooth transition

Changing suppliers was quick and easy. A very competitive price and a smooth transition.

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Likely to recommend

— Susan from Ellington, CT on October 21st, 2019

Most Recent 4 Star Reviews

3 Customer Reviews Written Overall

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Thank you

Difficulty with Eversource but satisfied with Constellation

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Likely to recommend

— Thank You For Service from Ledyard, CT on July 26th, 2020

Transfer to new supplier

Eversource did not facilitate the transfer well. constellaion customer service worked to resolve this.

Plans & Pricing
Order Experience
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Account Management
Likely to recommend

— Fred from Ledyard, CT on June 29th, 2020

Priceing

I have what i thought was a good relationship with this company everyone ive ever dealt with was upfront honest and true to their word. My issue is i thought i did well when i signed up for a 3 year fixed rate price per kilowatt hour @ 9.99 now im reading and see it is 7.69ish? i no i have a contract but one would think to keep a customer and remain honest they could have at least contacted me to see if i am interested to extend my contract at this price for and extended 3 years. I realize i have a contract and it is what it is but my thinking if you wish to keep a customer and keep an honesty repot going any company would give it a thought to put their customers 1st. Also i wish to let anyone and everyone who sees this i only wrote this publicly as i couldnt find any other waty to contact on this page... its possible their is another way in front of my face so sorry if their is i mean no dissing to this company as i said they have all been very good dealing with me and i never found any big issues against them. Lastly they were a company who introduced themselves to me and left me alone to make a choice without calling or emailing me to the point that id want nothing to do wth them they left me to make a choice without feeling forced.

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Likely to recommend

— Bob B from Ansonia, CT on May 23rd, 2020

Most Recent 3 Star Reviews

1 Customer Reviews Written Overall

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Likely to recommend

Contracting with Constellation

I thought establishing the up front contracting was a bit redundant and could be more streamlined. This is why I gave account management only three stars.

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Likely to recommend

— Overall Satisfactory from Colchester, CT on July 13th, 2020

Most Recent 2 Star Reviews

1 Customer Reviews Written Overall

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Incomplete

I signed up but they didn't follow through. I gave them all of the info they needed when they called, but for some reason, it didn't go through. Can't recommend what isn't working.

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Likely to recommend

— Fiske from Tolland, CT on April 25th, 2021

Most Recent 1 Star Reviews

4 Customer Reviews Written Overall

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Likely to recommend

Bad customer service-took three times to get the deal

Bad customer service, slow service. I had to correct the issue. Your customer service called me two times and did not correct the issue. It is like you did not want me to have savings before the summer and so because of your delay my bill was high. Delayed 3 months because your bad customer service. lady that called was rude and should not be in customer service, she did not correct the transfer issue. I corrected. I also missed out on a gift.

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— CTGrandma from Derby, CT on September 19th, 2020

Never any follow up

I requested a change, got a welcome and confirmation email, then nothing, still stuck with eversource

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— Trina from East Lyme, CT on September 2nd, 2020

Horrible!

It took 5 calls because they repeatedly were telling me I wasn't signed up after emailing me confirmation numbers. Kept trying to change the price everytime I had to call again. End of story I am NOT a customer of constellation and would NEVER recommend anyone waste time with the run around I was put through!!!

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Likely to recommend

— DM from Meriden, CT on January 14th, 2020

Unfair

IN THE MIDDLE of my signing up for their 8.89c rate today they changed their rate to 9.49c. Honestly - it was 8.89 and less than 2 minutes later it was 9.49! When I called to see what was going on, they refused to give me the lower rate I had been signing up for. Wouldn't budge. And neither would I. Bye-bye.