Deceptive Representation With Plans
| I had been with them for about a year or so, and when my 6 month fixed rate was over my rate skyrocketed when it went to their default monthly rate. I even had done a renewal with them prior to my default renewal date to make sure the new fixed rate would go into effect, and wouldnt get the default monthly rate. They first claimed you have to notify them two months in advance when submitting your renewal so you dont get their default monthly rate after initial fixed rate ends. I did do that when my new renewal was coming up so that it would be a smooth transition to the new monthly rate for billing cycles. I still received a packet in the mail recently for their monthly higher default rate. I then received a new packet a couple of weeks later stating the new low fixed rate I submitted earlier wouldnt take effect until February of next year. I spoke with a representative and now they say you have to call three months prior to your renewal date so you get the lower new rate without getting stuck with their higher default rate!! They changed their story twice. I spoke to Eversource and they stated that even though it can take 1-2 months for new fixed rate to go through, that because I did submit the renewal early enough to Clear view Energy it should have gone through at the newer lower rate. There was plenty of time for the new rate to go into effect on December. It seems like its a way for the energy provider to have you pay their default rate for at least a couple of months. They claim its regulatory rules, but like I said when I spoke with Eversource, they said that even with the 1-2 months that it can take, for the renewal rate, in this case it was not correct. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Pretty Upset
from
Manchester, CT
on
November 20th, 2020
Never again will I use them
|
Misrepresentation in their plan online. When I switched suppliers because of a better rate, they charged me $50. Nowhere was that stated when I signed up. Do not trust them. |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Do Not Trust!
from
Madison, CT
on
April 10th, 2020
Will never go with them again
| I signed up with them On my energy plan site for my state. It was supposedly a no termination fee plan. I found a better plan and switched and was charged a $50 fee. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Pissed Off Customer
from
Old Saybrook, CT
on
April 9th, 2020
NO customer service!!
| We've had Clearview for a year, because they had a competitive rate and offered 100% renewable with no fees. I was interested in renewing for a year but unbelievably, they cannot seem to make it happen. I tried 3 times to login to my account online. The site didn't recognize my password even though it's correct. I clicked "forgot my password" each time but never got an email to reset. I tried calling customer service. Both times it said there was a 2 min wait, but after 15 min I hung up. I sent an email to customer service saying I just wanted to sign up for more service, but if I couldn't get a response, I would choose an alternative. Guess what I got -- yup, nothing. If they could provide even a hint of service I'd stay, but now I'm concerned that if this is how they respond to requests for business, I'll never get help if I actually have a problem. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
MK
from
Ridgefield, CT
on
December 5th, 2017
Reviews Overview
The best review categories for Clearview Energy are the order experience, rated at 2.0 out of 5, and their plans and pricing, rated at 1.8 of 5.
The best review categories for Clearview Energy are the order experience, rated at 2.0 out of 5, and their plans and pricing, rated at 1.8 of 5.
1.6 / 5
Overall
1.8 / 5
Price, Plans and Promotions
2.0 / 5
Order Experience
1.3 / 5
Customer Service
1.8 / 5
Billing and Account Management
1.3 / 5
Likely to Recommend
Clearview Energy is an energy provider licensed to do business in Connecticut, Washington D.C., Delaware, Illinois, Massachusetts, Maryland, Maine, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, and Texas.
Recommended Electricity Plans
Long Term Price Protection
36 Month Fixed Rate
36 Month Electricity PowerPlug
8.09¢ / kwh
3.6%
under market
Compared to the current Eversource (formerly CL&P) rate of 8.390¢ / kwh
Rate:
8.09¢
Rate Type:
Fixed Rate
Term Length:
36 months
Early Termination Fee:
$50
Monthly Recurring Charge:
$0.00
Important Documents:
Info
Long Term Great Value
22 Month Fixed Rate
Starion Secure 22
7.79¢ / kwh
7.2%
under market
Compared to the current Eversource (formerly CL&P) rate of 8.390¢ / kwh
Rate:
7.79¢
Rate Type:
Fixed Rate
Term Length:
22 months
Early Termination Fee:
$0.0000
Monthly Recurring Charge:
$0.00
Important Documents:
Info
Super Rate!
10 Month Fixed Rate
Starion Secure 10
7.39¢ / kwh
11.9%
under market
Compared to the current Eversource (formerly CL&P) rate of 8.390¢ / kwh
Rate:
7.39¢
Rate Type:
Fixed Rate
Term Length:
10 months
Early Termination Fee:
$0.0000
Monthly Recurring Charge:
$0.00
Important Documents:
Info
Great Short Term Value
7 Month Fixed Rate
Electric 7 Month Fixed Rate
7.69¢ / kwh
8.3%
under market
Compared to the current Eversource (formerly CL&P) rate of 8.390¢ / kwh
Rate:
7.69¢
Rate Type:
Fixed Rate
Term Length:
7 months
Early Termination Fee:
$50
Monthly Recurring Charge:
$0.00
Important Documents:
Info
