Clearview Energy Customer Reviews

The best review categories for Clearview Energy are their plans and pricing, with an average of 1.8 stars, and the order experience, with an average of 1.8 stars.

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Most Recent 2 Star Reviews

3 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Buyer Beware on Renewing

Clearview has competitive rates and it's easy to sign up. However, you can be frustrated and actually taken advantage of when renewing your supply contract. Clearview has a misleading billing policy, the kWh rate at time of renewing doesn't go into affect until months latter. The rate you think you are getting, in my case 7.09 cents/kWh was actually billed at 8.990 cents/kWh, which is their default and highest rate.

Clearview's default rate of 8.990 cents was even higher than Eversource's supply rate of 8.391 cents/kWh. Clearview's higher default supply rate stays in effect until the 3rd billing cycle, or March in my case. I calculated that I had to pay $76.02 more under this deceptive billing practice on my Dec/Jan bill. My current Electric Bill and next months negates any savings I would have had for a 6 month contract with Clearview. The bottom line is under Clearview's billing I'm actually paying more for my supply rate and wasn't told up front that their new rate doesn't go into effect at the start of the new contract.

This type of billing practice is not Clear, deceptive and is contrary to the supply rate posted; as you will pay a higher rate for at least two months out of a 6 month supply contract.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Frustrated In CT from Southbury, CT on January 27th, 2021

Deceptive Representation With Plans

I had been with them for about a year or so, and when my 6 month fixed rate was over my rate skyrocketed when it went to their default monthly rate. I even had done a renewal with them prior to my default renewal date to make sure the new fixed rate would go into effect, and wouldnt get the default monthly rate. They first claimed you have to notify them two months in advance when submitting your renewal so you dont get their default monthly rate after initial fixed rate ends. I did do that when my new renewal was coming up so that it would be a smooth transition to the new monthly rate for billing cycles. I still received a packet in the mail recently for their monthly higher default rate. I then received a new packet a couple of weeks later stating the new low fixed rate I submitted earlier wouldnt take effect until February of next year. I spoke with a representative and now they say you have to call three months prior to your renewal date so you get the lower new rate without getting stuck with their higher default rate!! They changed their story twice. I spoke to Eversource and they stated that even though it can take 1-2 months for new fixed rate to go through, that because I did submit the renewal early enough to Clear view Energy it should have gone through at the newer lower rate. There was plenty of time for the new rate to go into effect on December. It seems like its a way for the energy provider to have you pay their default rate for at least a couple of months. They claim its regulatory rules, but like I said when I spoke with Eversource, they said that even with the 1-2 months that it can take, for the renewal rate, in this case it was not correct.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Pretty Upset from Manchester, CT on November 20th, 2020

NO customer service!!

We've had Clearview for a year, because they had a competitive rate and offered 100% renewable with no fees. I was interested in renewing for a year but unbelievably, they cannot seem to make it happen. I tried 3 times to login to my account online. The site didn't recognize my password even though it's correct. I clicked "forgot my password" each time but never got an email to reset. I tried calling customer service. Both times it said there was a 2 min wait, but after 15 min I hung up. I sent an email to customer service saying I just wanted to sign up for more service, but if I couldn't get a response, I would choose an alternative. Guess what I got -- yup, nothing. If they could provide even a hint of service I'd stay, but now I'm concerned that if this is how they respond to requests for business, I'll never get help if I actually have a problem.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— MK from Ridgefield, CT on December 5th, 2017

Most Recent 1 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Never again will I use them

Misrepresentation in their plan online. When I switched suppliers because of a better rate, they charged me $50. Nowhere was that stated when I signed up.
Do not trust them.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Do Not Trust! from Madison, CT on April 10th, 2020

Will never go with them again

I signed up with them On my energy plan site for my state. It was supposedly a no termination fee plan. I found a better plan and switched and was charged a $50 fee.