Recent Bad Reviews


Recent Complaints and Negative Reviews (147 reviews)



Contract End Trap

(2 / 5)

  No notification received prior to contract ending. My electricity bill doubled 450-900 when the contract ran out. There is no reason that the default plan should cost double

Joey
August 18th, 2023

Constellation Logo

Constellation


Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Went from happy to screwed over

(2 / 5)

  Bummed completely after customer service experience

Mardie
August 10th, 2023

Constellation Logo

Constellation


Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

This sucks!

(2 / 5)

  I only signed up a couple months ago, and I got a bill today that is almost twice as much as it was before I joined. I do plan to cancel as soon as I get time to call them.

James K
July 19th, 2023

Constellation Logo

Constellation


Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Cancellation fee

(2 / 5)

  Great Mntn Energy charged a fee for early cancellation when my electricity was never cancelled. Spoke to 3 supervisors all giving different information and my acct was drafted 352.86, leaving me with no money. I was advised a refund was processed, that was a lie. I was told the investigation would be completed before the due date, if not just pay normal balance due. Also told no refund until the investigation is complete. I was told lies, givin false information and still no refund processed. I'm very unhappy with the service received by this company. How can you charge for something you did not do, something which never happened. Also told this happens all the time. Their processes do NOT work!!

???
June 12th, 2023

This isn't the experience we want for our loyal customers. We apologize for the billing issues and would like the chance to address them. Please email us at Feedback@GreenMountain.com with your account #, REF #1788 and additional information.

Green Mountain Energy Responds June 21st, 2023
Green Mountain Energy Logo

Green Mountain Energy


Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions