Recent Bad Reviews


Recent Complaints and Negative Reviews (28 reviews)



Switch Before Your Plan Expires

(2 / 5)

  They rates increase astronomically once the plan expires. Consider this when signing up!

Betina
January 26th, 2026

Major Energy Logo

Major Energy


Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Lies, lies and more lies

(2 / 5)

  Was offered a variable rate but told don't worry, we wouldn't want to lose your business, so we will be competitive and cheaper than what AEP charges. WRONG! And if the rate is high, was told to call them (Major Energy) and we will help you out. WRONG! When I called back to speak to the person who signed me up, was told no such employee existed. The supplier portion on my bill is 70% more than I would have paid had I stayed with AEP. I should have known better than to fall for the sales pitch. Don't believe their lies!!

Duped and Disgusted
December 17th, 2025

Major Energy Logo

Major Energy


Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Gouge you after introductory rate ends

(1.8 / 5)

  Even if you change carriers before the introductory plan ends, there is a month or two for transition to take effect (which is horrible in itself). Rate more than doubled during that interim. Not worth 3 mos of low rate.

Unhappy customer
January 15th, 2026

Major Energy Logo

Major Energy


Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Avoid Xoom

(1.8 / 5)

  I am nearing the end of one year with these grifters. I pay my bills through my bank every month. My bank shows proof of payment to Xoom on the 1st of every month. That is on average 10 days before Xoom says it is due. But, every month I am charge a $10 late fee for late payment". Their explanation? It takes them up to two weeks to process payments from a bank. Then they demand $200 if you try and cancel due to being overcharged. Xoom is a grift plain and simple and any jury in the state would agree. Also know our Georgia Public Service Commission wont respond to complaints about Xoom. Been using different gas suppliers over 30 years in Georgia and Xoom is the first to get away with such a blatant grift.

Avoid XOOM
September 24th, 2025

XOOM Energy Logo

XOOM Energy


Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions