Recent Bad Reviews


Recent Complaints and Negative Reviews (242 reviews)



Dishonest billing and business dealings..

(2 / 5)

  I have never been late paying my bill. I was less than 24hrs late on my bill for October. I paid my bill the next day which happened to be pay day and when I had scheduled to pay it anyway. When I noticed that it was late and a late fee had been added to my account, I called to address it. Seems like all their reps are remote, I could hear children in the back ground. The person I spoke with had "submitted for a refund to be allocated to my bill, and told me to pay the difference which was $12.26 less than the amount showing on my account." When I received the next months bill there was only a credit of $2.26 that had been applied to my account and the $10.00 late charge had been reallocated as another fee, which means I had a balance going forward from the previous bill, which also meant that they didn't actually credit me the fee's that they said they did, they just reallocated it to a different line item. When I called to dispute the charges, we went round and round with them not understanding that I never got the credit that they supposedly removed from my account. Which means as long as I paid what my bill showed I would always have a balance going forward. This company lies and cheats to make money. please don't buy into the hype, they are not an honest company to do business with.

CJ
November 15th, 2021

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Ambit Energy


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I should have listened to the negative reviews

(2 / 5)

  I am a new customer to Xoom. I contacted the company about my first bill I received that was for only 2 service days. Starting 9/1 ending 9/3. They charged me the full AGL base passthrough fee of $28 dollars for only 2 service days. When I inquired why my first bill would only be for 2 days or why they could not prorate/credit my bill they said Sorry. Our system automatically starts new service dates on 1st of each month. Okay no problem, but if they know new service starts on the first why would they have their billing system setup to end statements on the 3rd of each month? This means each new customer gets charged the full AGL passthrough fee for only an initial 2 day service period. Seems like a scam and a rip off too me. They tried to tell me it all had to do with the day the meter was read. Okay fine too, but charging people a full base fee for only a 2 day service bill is unethical at best.

Michael
September 14th, 2021

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XOOM Energy


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They Lost a Customer for Life

(2 / 5)

  Near the end of your contract, they send letters stating you will no longer be a customer if you do not renew. This is not true. You will be a customer, and they will hike up your rate. You find this out after getting an enormous billand its too late. You will end up paying way more than you saved on that one bill. Even if they gave you gift cards.

Keith
September 8th, 2021

Hello Keith. Thank you for taking the time to share this important feedback with us. We are truly sorry for any inconvenience you may have experienced regarding your rate, we care for you and we would love to take a closer look at your account and help in any way we can. Please do not hesitate to free to connect with our Facebook team at https://www.facebook.com/directenergy/ or Twitter team at https://twitter.com/directenergy, or you can chat with us at www.directenergy.com. We will do our best to show you how important you are to us. We look forward to hearing from you soon. All the best! - Sophie / Digital Care

Direct Energy Responds September 9th, 2021

Their response is for show. I already spoke to a rep. Could not help.
They dont care about their customers. Theres always another sucker.

Keith Replies September 9th, 2021
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Direct Energy


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