Charge/Fee Reviews

“  After seeing that "most" companies are charging 9.95 fee for usage less then 1000kwh including Startex I found 4 other plans that did not and planned on changing. When I called in to changed I told them they would have to leave me with the current usage fee of 4.99 for usage lessfor then 499Kwh to stay with them and they said yes! I am sure every apartment owner is upset with these new fees but show around and call Startex before you switch and politely ask. Maybe they do want to keep their Apt customers after all. ”

“  I was inquiring about renewal of my rate plan with Direct Energy and the CSR online helper was great to work with.. helping me to understand more clearly the rates and extra charges.She helped me to select a better plan ”