Disconnect Reviews


Disconnect Fees and Problems (245 reviews)



Switched because of fees

(1.8 / 5)

  I moved apartments and set up with ambit at my new apartment. I was told my recurring payments were going to continue but they didnt and after no bill pay they shut my power off. Not a big deal, but when I went to have it turned back on they charge: $40 reconnect fee, $20 disconnect fee, and made me add a $125 deposit. I explained the situation and that I had never missed a payment and it was a mistake but that meant nothing and they still demanded payment of all. I threatened to switch service and they just warned there would be $199 early termination fee to which I agreed and paid because I refuse to give a company like that my business. Highly recommend green mountain.

Tanner
October 30th, 2018

Ambit Energy Logo

Ambit Energy


Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Billing

(1.8 / 5)

  I been with Star Tex for 4 years.Never had any problems until now. I was told that I would not pay for service charge and then they decided they wanted to disconnect me. They had on recoed from anthor company that the service charge was droped cause I didn't have anybody come.Now they want me to pay for something that was droped. I would not recmind thid company at all.Customer service is so bad.

Don
May 30th, 2018

We sincerely apologize for any inconvenience these issues may have caused. We would love to hear more about your experience and solve the issue. Give us a call at 1-866-917-8271

Constellation Responds September 12th, 2018
Constellation Logo

Constellation


Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions