Billing Reviews

“  The entire switch was done online. no phone calls needed. received confirmation email stating when the switch would occur. received the partial billing for the month as expected. No problems so far. ”

“  I have had StarTex for 4 years now, very happy with service, Have not had any issues pay on time no billing problems. My account is up for renewal and I am finding several other companies that are offering a lower rate, enough to make me consider switching. ”

“  I have been with StarTex now for 15-16 months. The first year I signed a one year contract and then renewed my contract for three months after that due to the big price difference in the price with the three month plan and one year plan. My apartment lease is about to expire in six months but StarTex doesn't offer any six month plans. Instead, I renewed my contract for another three months but I had to call them personally to get a manager's approval to renew a three month contract at the "new customer" rate. StarTex should make the process easier by allowing existing customers to do it online. Why not reward existing customers by encouraging them to stay with StarTex instead of discouraging them to go elsewhere. Offer them a discount or some other incentive to stay. It's tempting to change when all types of offers are being made by other utility companies but due to good customer service and having no billing issue, I'll stay with them for now. Three months can go by fast, so if you don't want to deal with constant contract renewals, try to get locked into a plan that suites your needs. ”