Updated: June 2026
The best review categories for Think Energy are their plans and pricing, with an average of 3.3 stars, and their customer service, with an average of 3.3 stars.
Recent Good Review from Pat
Awesome
| Nice and cheap | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Pat
from
Hamden, CT
on
November 12th, 2025
Most Recent 5 Star Reviews
2 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Awesome
| Nice and cheap | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Pat
from
Hamden, CT
on
November 12th, 2025
Good service, new owners
|
I signed up my apartment and retail store with. Think energy in Connecticut. A friend who works for them told me they were under new ownership in 2023. So despite some o
past negative reviews. I decided to try them out. It was a good decision. They're saving me a lot of money, and my rate is locked for 3 years. No issues at all. Highly recommend. |
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| Plans & Pricing | |
| Order Experience | |
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| Account Management | |
| Likely to recommend |
—
Patti P.
from
Bristol, CT
on
June 17th, 2023
Most Recent 1 Star Reviews
2 Customer Reviews Written Overall
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
False representation
| After having think energy for 6 months I was suppose to receive a $100 gift card when I called to inquire it was then I was informed that I needed to have a usage amount and I didn't I was also informed that it would come in an email I believe this company lures customers by offering $100 gift cards but they don't disclose everything you need to qualify I find them to be very deceptive on how they get their customers to come over to them and I would never recommend them | |||
| Plans & Pricing | |
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| Account Management | |
| Likely to recommend |
—
Jim Jones
from
East Haven, CT
on
December 29th, 2024
ThinkEnergy dropped the ball multiple times
| I called to switch my electric supplier back in January. I followed up with several phone calls to ensure that the switch would take place. I trusted this company when they told me I was all set and the switch with her. Six months later I find out that we have been overpaying because my husband pays the bill and didnt check the supplier. When I called, think energy to complain about this, they could not find my account, nor had any record of my switch. I had emails that at least proved that I had contacted them and tried to switch, but they didnt care. This experience cost us several hundred dollars in overpayments. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Semo
from
Newtown, CT
on
August 18th, 2023
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CT Energy Ratings Resources:
Your Consumer Rights
United Illuminating FAQ
Understanding Your United Illuminating Bill
How to understand Your Eversource Bill
Types of Energy Contracts
CT Energy Provider Switching Rules
How We Score Providers
High Bill? Here's what you can do
Why Use CT Energy Ratings
How to Switch Connecticut Electricity Companies
Connecticut Energy Choice
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10 Quick Energy Saving Tips
Eversource Energy FAQ
Connecticut Energy Deregulation History
United Illuminating FAQ
Understanding Your United Illuminating Bill
How to understand Your Eversource Bill
Types of Energy Contracts
CT Energy Provider Switching Rules
How We Score Providers
High Bill? Here's what you can do
Why Use CT Energy Ratings
How to Switch Connecticut Electricity Companies
Connecticut Energy Choice
Connecticut Electricity Cancelation Charges
10 Quick Energy Saving Tips
Eversource Energy FAQ
Connecticut Energy Deregulation History