Think Energy Customer Reviews (Updated May 2024)

Updated May 22, 2024

The best review categories for Think Energy are their plans and pricing, with an average of 3.5 stars, and their customer service, with an average of 3.5 stars.

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Recent Good Review from Patti P.

Good service, new owners

I signed up my apartment and retail store with. Think energy in Connecticut. A friend who works for them told me they were under new ownership in 2023. So despite some o
past negative reviews. I decided to try them out. It was a good decision. They're saving me a lot of money, and my rate is locked for 3 years. No issues at all.
Highly recommend.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Patti P. from Bristol, CT on June 17th, 2023

Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Good service, new owners

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Patti P. from Bristol, CT on June 17th, 2023

Most Recent 1 Star Reviews

4 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

ThinkEnergy dropped the ball multiple times

I called to switch my electric supplier back in January. I followed up with several phone calls to ensure that the switch would take place. I trusted this company when they told me I was all set and the switch with her. Six months later I find out that we have been overpaying because my husband pays the bill and didnt check the supplier. When I called, think energy to complain about this, they could not find my account, nor had any record of my switch. I had emails that at least proved that I had contacted them and tried to switch, but they didnt care. This experience cost us several hundred dollars in overpayments.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Semo from Newtown, CT on August 18th, 2023

Worst Ever

Worst ever!!!!!! I have been with them for 2 years never had a payment arrangement or extension and I called to ask for an extension due to the hurricane and they told me that i don't qualify for an extension at this time. Avoid at all cost!!!!!!!!!!!!!!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Brock Wells from Houston, TX on August 31st, 2017

Lying to see my current bill

A Think Energy rep arrived at my doorstep today claiming that I recently switched to their company and that he needed to see my bill in order to verify. I asked the name of his company and went to check if that's what it said on my bill. Clean Choice Energy is my current company and we're very happy with them. I went back to the rep at my door and he said that the name changed and he needed to verify. He was going to take my bill out of my hands without me handing it to him! I said no thank you and that we were fine. But why were they lying when Think and Clean Choice are indeed 2 different companies?!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— K Rodroquez from Elgin, IL on August 10th, 2017

Customer service is a diaster

2/9/17 paid bill by phone. Got a disconnect 2 weeks later. Called and paid again. Got confirmation. Gave them checking info again. Got confirmation. Got another letter and another bill. paid once again. 3 times. Got another bill and disconnect notice. Called my bank. No problem on their end and plenty of money in account. I was on phone for over 2 hrs. No one would except debit or c/c to pay bill for 4th time. I gave the correct info all 3 times and they did not type correct info 3 different times. Unexceptable. I was forced to drive 35 minutes to an Ace Express to take cash. They knew it wasn't due to insufficient funds. I was rude, they were rude and no help from supervisors. No tolerance and them knowing it was not MY fault it was clearly the people taking info . I will not do business with such morons . I want out of my contract due to the fact I hate Think Energy. Impossible to work with. Totally corrupt and fraudulent and just plan stupid.