Think Energy -- Profile Analysis

I'm in the PPL territory and I signed up for their Clean 36 plan. 3 year fixed rate with no fees or penalties. I like knowing exactly what my rate will be every month, especially when rates are high and expected to just go higher, over time. They sent me an email letting me know that my plan is 100% clean energy and that they're protecting 50 trees in the rainforest for every customer. Not bad. Think has a referral program where you can get long-term discounts on your rate for referring friends/family. Haven't used it yet, but will.

They put together a great plan and were able to deliver.

Horrible company. They don't use email so you have to watch your mail in A YEAR OR SO for a hidden letter that you're on a variable rate plan now.... that over a few months almost DOUBLES your cost. And then you will wait a full billing cycle (even if yours is up in a couple days) for them to make the change to lower rate.

This is the most horrible company.
They are stuck in the 20th century, has system "gliche" problems, does not have electronic billing.
Do not enroll here.

Their support is somewhere in the virgin islands, and it is terrible. When you call it sounds like you are making a call to a person in a bar or something. People are talking loudly in the background, laughing about stuff, really unprofessional. Also, when you write them they don't answer your questions. I wrote them twice and they still couldn't help me. Don't go with this company. They are not good.

This company is horrible! I've contacted their Customer Service many times, and "SERVICE" is never what I've recieved! Their charges always seem to increase regardless of usage. Their "systems" are totally archaic! I'm counting the days until I can get out of this contract!!!

I completely agree with everyone's low star rating on this company. Our rate went up without being told. Our bill was super high! My husband and I have called Customer Service to get our bill straighten out. It was super hard to hear the agent due to the loud background noise. The agent was not helpful and wasn't answering our questions. We then called the next day and asked for a manger and have our bill investigated. They told us it should take a few weeks with an answer. They never followed up on it! A month later, I had to contact them on the status of the investigation. The manager apologized through email and I'm now waiting for a phone call about our bill. I have a feeling we will have to pay this bill. What is frustrating is my husband and I are hardly home! How they jacked the price without telling us is complete bs. We got hosed by this company. Very, Very, Very disappointed in the Customer Service and overall Electrical Service. We cancelled Think Energy and will not be using them again.

I was told by the Sales person for Think that they would provide a buy back for my excess solar. BS!!!!!! They took my excess, and said they couldn't buy it back. (It's in the contract in uber small print. WHAT THEY SAY TO GET YOU TO SIGN UP, ISN'T TRUE.RIP OFF RIP OFF RIP OFF

Think energy will sign you up for a contract, and when it is time for that contract to expire they will stop sending you invoices via mail / email. Do not sign up for autopay because they will draft a variable rate without any notice that is 3X the rate. Customer service is poor, wait times are long, please do yourself a favor and find a reputable company that does not have to steal to stay afloat.

Made a formal complaint with the utility commission and they confirmed they are not following the rules.

Run away, fast.

be sure to check rates before your contract deadline ends. They do not tell you then double your rate.

Doubled my bill for no reason. Horrible.

Bills look like junk mail. Poor communication regarding variable rates and hiked up pricing.
Would not recommend at all. Overall ZERO STARS

I made the mistake of switching from Tri Eagle to these jokers under the guise of lower rates. Fast forward to my most recent bill of nearly $600 for the month of NOVEMBER. The only bills I have ever paid that amounted to that were in the dead heat of the summer. We also have a brand-new top of the line ac system that is energy efficient so it cant be blamed on that. Im breaking my contract with these scumbags ASAP. Beyond sick of getting taken advantage of. Their website also sucks.

I made the mistake of switching from Tri Eagle to these jokers under the guise of lower rates. Fast forward to my most recent bill of nearly $600 for the month of NOVEMBER. The only bills I have ever paid that amounted to that were in the dead heat of the summer. We also have a brand-new top of the line ac system that is energy efficient so it cant be blamed on that. Im breaking my contract with these scumbags ASAP. Beyond sick of getting taken advantage of. Their website also sucks.

The rates seem good and they are, but when you try to switch providers you are caught in no mans land and they charge you their no contract which rate which is about double. Switching to my towns plan as cost me $75 on one bill and $95 on the next. I would have been better off canceling my contract and paying the fee.

They will continue to bill you even if you move and fill their paperwork out.

Customer Service has not idea what my bill is or should be. I pay every month on-time. They switched billing companies mid-month and said I owed them $14 for 5 days, which I paid. Received notice of non-payment, called them, they said they received. Just received a disconnect notice plus $10 late fee for the $14.

Very poor customer service. They do not return phone calls. I called 5 times in 4 days and was never able to speak to a human. Left messages and received no return phone call. Billing does not match contract. Main problem is you can never speak to anyone from their company.

If I could give a 0 rating I would. The transition during the sell of Think Energy was horrible. The customer service was anything but helpful and it cost the customer money from their short comings. Do not sign with Think Energy

Can't process payments in a timley manner. You need to ues personal check or credit card. Electronic bill pay is not available. When contacting customer service nothing is their falt. Poor service. Find a nother provider.

Think Energy can't procecc an electronic payment. they only handle check or credit card payments. It takes them10 days to process a check. Poor service.
Save yourself headakes choose a different provider.

I have been paying my bills with online bill pay through my bank for the last 3+years. we bought a new home and called to transfer service in January. We closed and moved in Feb 2023 no problems then in March I recieved a disconnect notice. I have never missed or been late on a payment. I called several times, finally get a rep that can somewhat explain that they had not recieved my payment I pulled up my bank account and sent them proof of payment, It was EFT as it had been from my bank. The rep demanded a copy of the check front and back telling me that the bank mailed them a check. I explained several times it was EFT (electronic funds transfers) Reps have poor listening and reading skills. I sent them proof of payment and they swear they never received any. Funny thing the only thing that changed was the account number for think energy. So how is it in January they have the payment but in February, March and April they Lost the payment? They have been taking EFT from my bank for as long as I have had them. CONTACT THE PUBLIC UTILITIES COMMISSION OF TEXAS 1-888-782-8477

5/27/2023
I have been a Think Energy customer since 2016. No problem until Nov/December 2022. Since then they can not find electronic bill payments. Think Energy has lost 4 of my last 6 payments. When my Bank contacts Think they refuse to believe them. When the bank offers proof, Think requires the bank mail the proof - of course nobody can ever find the mail at Think. Thank goodness my contract is up in 4 months. Never Again will I use Think Energy, they could be giving free electricity away and I would not accept it!

After two years of headaches with this company including claiming I was late on bills when they never sent them and charging $500 early termination fee when I moved to a new address but kept the same plan, they are now claiming I haven't paid bills for two months. Their new company suddenly can't accept electronic payments even though it was working fine for as long as I can remember. Awful customer service team, and potentially nonexistent financial department.

I had First Energy as my provider since buying this property-got a bill for almost $2800 in 3/2023-supposedly they changed my provider-not at my request-was told it was a billing error as to why I diy get a bill sooner

I've been a Think Energy business customer for 5+ years, my plan was good, no issues. When my 3 yr renewal came due they never notified me of the contract expiration. Instead they raised my rate from .11 to .19 a KW, this increase cost me $150. After seeing the increase in billing it took me 15 phone calls to finally get a Rep to speak with. They don't pick up your calls or return them. Neither do they return your contact emails. When I asked about a new rate for 12 months they quoted me .15 a KW for 3 years. This was above others in the marketplace. When I told them that I would not renew they offered and lowered the rate to .129 a KW for 11 months. Their rate was a bit lower than others so I took the deal. The company is very poor on communication and customer/billing support. Prices are a bit lower than other companies. Overall not a good company to conduct business with. I will look for another company in the months ahead.

Think Energy has very very poor customer service. Phone wait times can be up to an hour, or they never pick up the phone. They do not return calls or emails for customers like myself to resolve billing issues and overcharges. They lie about sending out notices when your contract expires. I never received notice of 3 yr ending contract and they increased my rate from .11 kw to .19 kw without any notification. When you finally reach a service rep they are not able to help you as they always say I will send your issue to my supervisor. This never occurs as I have never gotten any mail, emails or phone calls from anyone within Think Energies company. MA Energy department should ban Think from doing business in our state.

Company violated contract and lied about service dates. Customer Service rep agreed that this happened, but refused to correct the issue or provide the refund that was due. Go elsewhere!

2/9/17 paid bill by phone. Got a disconnect 2 weeks later. Called and paid again. Got confirmation. Gave them checking info again. Got confirmation. Got another letter and another bill. paid once again. 3 times. Got another bill and disconnect notice. Called my bank. No problem on their end and plenty of money in account. I was on phone for over 2 hrs. No one would except debit or c/c to pay bill for 4th time. I gave the correct info all 3 times and they did not type correct info 3 different times. Unexceptable. I was forced to drive 35 minutes to an Ace Express to take cash. They knew it wasn't due to insufficient funds. I was rude, they were rude and no help from supervisors. No tolerance and them knowing it was not MY fault it was clearly the people taking info . I will not do business with such morons . I want out of my contract due to the fact I hate Think Energy. Impossible to work with. Totally corrupt and fraudulent and just plan stupid.

A Think Energy rep arrived at my doorstep today claiming that I recently switched to their company and that he needed to see my bill in order to verify. I asked the name of his company and went to check if that's what it said on my bill. Clean Choice Energy is my current company and we're very happy with them. I went back to the rep at my door and he said that the name changed and he needed to verify. He was going to take my bill out of my hands without me handing it to him! I said no thank you and that we were fine. But why were they lying when Think and Clean Choice are indeed 2 different companies?!

Worst ever!!!!!! I have been with them for 2 years never had a payment arrangement or extension and I called to ask for an extension due to the hurricane and they told me that i don't qualify for an extension at this time. Avoid at all cost!!!!!!!!!!!!!!

I called to switch my electric supplier back in January. I followed up with several phone calls to ensure that the switch would take place. I trusted this company when they told me I was all set and the switch with her. Six months later I find out that we have been overpaying because my husband pays the bill and didnt check the supplier. When I called, think energy to complain about this, they could not find my account, nor had any record of my switch. I had emails that at least proved that I had contacted them and tried to switch, but they didnt care. This experience cost us several hundred dollars in overpayments.