“ I have had XoomEnergy for 6 months, twice I will pay my pill and not a week later they will charge me again. The first time they returned the money to my energy account so it deducted off my next bill. After the deduction I had 18 dollars left. The 18 dollars disappeared. The 2nd time I called it in and the customer rep hung up on me. I cannot wait to get off of Xoom. ”
“ OVER CHARGED FOR MONTHS ”
“ Dealing with this company is like dealing with crooks. They have created multiple accounts and are showing balance due on that. I make the payment on the existing account and it shows posted on a different account and I still have the past due about showing up. After talking to customer service for an hour all they could tell me is that they will research it now that they have identified where the payment got posted!!!!! Do your self a favor dont deal with these crooks!! I know I am going to switch first thing tomorrow morning and I will see them in court with their shady practices!!! ”
“ I've been with Xoom Energy since around "2014" - I was told to call them every summer to keep my rate's down - So I called them in May - was told it was to early to call back later - I called in September and locked it in at that time not realizing that my next bill was going to be at 0.171 KWh - they of course didn't bother telling me that. I open my bill for this month and it was $600 dollars!! I called them and spoke with Dario who said he didn't have any record of me calling in May - that I was between billing cycles and it would go down next month - I asked to speak to a manager, he said a manager can't do anything for you until she listens to my past calls - I insisted on speaking to a manager - She said she saw where I called twice re my rates but since they told me to call back on another day she couldn't do anything for me(she chose not to) I don't feel like I should have to call and chase down locking my rates in - Once should be efficient - She was passive aggressive, didn't even try to work anything out with me. I NO LONGER am with XOOM ENERGY and I highly don't recommend them. They lie and don't care about customer service. ”
“ Last year, I got behind on my Xoom Energy bill due to the fact that I was placed on a month to month plan without being notified of the change by Xoom, I received a bill for $600 and decided to go ahead and set up a payment arrangement with them to get the entire bill paid off due to being on a fixed income and not having much money come in for the month. I have been consistently in the hold with Xoom because Ive been still paying $300+ dollar bills for every 2 weeks because I was placed on a variable plan once again. The company wont let me out for this very reason, Ive spoken with managers and they have been unwilling to help, this has grown to be a very frustrating experience with them and soon as this past due balance is paid off Im done ”
“ There are know words to say about this company it's a scam I never get a bill from them but they don't mind sending me late notices every month there trying to make me late fees on top of my bill this asswhole named Justin told me it was a problem really reporting them to the BBB ”
“ I went through an out salesman to get electricity. I was promised to have deposit waived, just email the salemam my DL in which I've done. Not only did I do everything asked. They gave me false hope by telling me someone will email/call to start my service... NO CALLS or EMAILS. Reached out to xoom for status...NO ONE HAD ONE FOR ME, had to send status update to another dept and was advised to call back in a few days. Called back a week later was given an acct # to make my deposit and what do you know, DIDNT WORK. Once again, I reached out to the salesman and xoom energy regarding to the issue. Rep named Diego told me to give 10 mins and try again...DIDN'T WORK. Spoke to another rep right after and was told to reenroll..ARE YOU FREAKING KIDDING ME. So not only was I lied about having deposit waived. I lost the lowest rate that was given and now I have to reenroll. NEVER AGAIN. ABSOLUTELY THE WORST CUSTOMER SERVICE Ive ever got. I will not recommend them to anyone. ”
“ I am very displeased with the service at XOOM Energy. I was a loyal customer for 2 years and I would never recommend this company to anyone. All I have gotten was the run around from every service rep and manager working there. This company is horrible to customers and they rape you with charges. If I could rate this company a 0 I would. ”
“ Total rip off...electric bill doubled ”
“ I signed up for this due to low rate then surprisingly my bill still comes out high in which it equals to the energy rate due to the hidden charges, most probably those small fine prints that only the Xoom Executive would understand. The previous company never charge me those things. ”
“ I signed up with zoom energy the mid of July. I have already canceled my service with zoom and went back to 4 change because of hidden fees I wasnt aware of. Even the manager Erica said it was my responibility to pay the early termination fee even though when I set up service I called and the gentlemen walked me though the set up and never mentioned the fees. I'm now stuck with a $200 electric bill and a $200 termination fee all for trying to do what was best for my family. We usually only pay 120 at most for our bill so this is a huge slap in the face. Management (Erica and Stephanie) have been unwilling to help my family out and are definitely not management material. ”
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XOOM advertises low electric rates but does not disclose that they charge numerous additional fees that make their electrical rates higher than their competition. I like so many switch in good faith to find out that they have been swindled by deceptive advertising. The Texas Attorney General should be notified of these illegal and deceptive practices.
DO NOT USE THIS COMPANY!!! ”
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