Our Analysis of XOOM Energy

I signed up with zoom energy the mid of July. I have already canceled my service with zoom and went back to 4 change because of hidden fees I wasnt aware of. Even the manager Erica said it was my responibility to pay the early termination fee even though when I set up service I called and the gentlemen walked me though the set up and never mentioned the fees. I'm now stuck with a $200 electric bill and a $200 termination fee all for trying to do what was best for my family. We usually only pay 120 at most for our bill so this is a huge slap in the face. Management (Erica and Stephanie) have been unwilling to help my family out and are definitely not management material.

I signed up for this due to low rate then surprisingly my bill still comes out high in which it equals to the energy rate due to the hidden charges, most probably those small fine prints that only the Xoom Executive would understand. The previous company never charge me those things.

Total rip off...electric bill doubled

was given 30 days to cancel contract. Didn't get PG&E bill for comparison until after 30 days. The bill was higher than original. Had to pay $70 to cancel.

I am very displeased with the service at XOOM Energy. I was a loyal customer for 2 years and I would never recommend this company to anyone. All I have gotten was the run around from every service rep and manager working there. This company is horrible to customers and they rape you with charges. If I could rate this company a 0 I would.

I ordered service online and got confirmation that the service will start on the 5th, today is the 9th still no lights. I am getting work done and have hired contractors they go everyday and I am loosing money everyday. I called today and was told they have a system glitch, so why wasn't I informed some kind of communication would have gone a long way. I could have safe money by not sending the contractors out everyday since he 5th. I asked if they can put a rush on it and was told unless I can approve someone will die then no. Worst service ever. I would suggest you directly to a big company.

Do not use this company!!! Beware of high hidden fees and although the customer service reps are very friendly, this company is a trap. We are a young family trying to save for a home, anywhere we can. We tried to get out of our plan after seeing that Xoom energy charges an energy service fee from Oncor Monthly of 65.00 and it would be 350.00 to close our service with them. Unbelievable!!!!!!

I went through an out salesman to get electricity. I was promised to have deposit waived, just email the salemam my DL in which I've done. Not only did I do everything asked. They gave me false hope by telling me someone will email/call to start my service... NO CALLS or EMAILS. Reached out to xoom for status...NO ONE HAD ONE FOR ME, had to send status update to another dept and was advised to call back in a few days. Called back a week later was given an acct # to make my deposit and what do you know, DIDNT WORK. Once again, I reached out to the salesman and xoom energy regarding to the issue. Rep named Diego told me to give 10 mins and try again...DIDN'T WORK. Spoke to another rep right after and was told to reenroll..ARE YOU FREAKING KIDDING ME. So not only was I lied about having deposit waived. I lost the lowest rate that was given and now I have to reenroll. NEVER AGAIN. ABSOLUTELY THE WORST CUSTOMER SERVICE Ive ever got. I will not recommend them to anyone.

As a small business, until early this year (2018), I didn't select any of the energy delivery companies like Zoom. I never saw one on my bill and the bill was in the $400/mo range throughout the year. I was called by Zoom and they said that I didn't have any alternative that I needed to select an energy delivery company (I think that's what they call them...I've always just let that aspect service default to AEP and the bills have been reasonable so I never worried about it). Zoom talked their service up like I would be so well off. They said there are times of the year that it is most advantageous to lock in (if I understood them right) and I said, "I'm too busy for that I work 65 hours/per week just keeping the business going...I don't have time to try to sift through various plans and lock-ins, etc. I just want something that is simple and doesn't make it worse (words to that effect). I told them I really didn't want any gimmicks because as time goes on, I can't pay attention to the specials and gimmicks, that I had always been happy with just doing things as I had. They said I could not longer do that because it would just default to some company and the rates would be worse. But they assured me I would be so well off with Zoom Energy.
I didn't get a bill in May and then got a warning message in June that I was behind on my account (I imaging I would be if I didn't receive the bill). So I called and got the May and Jun bill paid over the phone at a substantially higher level than previous bills. I figured they "got me" for the late bill but didn't have the time to fight it. Now I get a bill in July that is 50% higher than my previous levels for years. I am in the health care profession and I am the provider so I don't have time to pay the bills myself. I have to be with patients. I have a staff person pay the bills. I can't look at every one of them. Essentially my staff pays the bill and lets me know if it goes up...which they did this month. Now I'm paying 50% more than I used to before I joined Zoom energy. This is a scam!

There are know words to say about this company it's a scam I never get a bill from them but they don't mind sending me late notices every month there trying to make me late fees on top of my bill this asswhole named Justin told me it was a problem really reporting them to the BBB

Last year, I got behind on my Xoom Energy bill due to the fact that I was placed on a month to month plan without being notified of the change by Xoom, I received a bill for $600 and decided to go ahead and set up a payment arrangement with them to get the entire bill paid off due to being on a fixed income and not having much money come in for the month. I have been consistently in the hold with Xoom because Ive been still paying $300+ dollar bills for every 2 weeks because I was placed on a variable plan once again. The company wont let me out for this very reason, Ive spoken with managers and they have been unwilling to help, this has grown to be a very frustrating experience with them and soon as this past due balance is paid off Im done

I've been with Xoom Energy since around "2014" - I was told to call them every summer to keep my rate's down - So I called them in May - was told it was to early to call back later - I called in September and locked it in at that time not realizing that my next bill was going to be at 0.171 KWh - they of course didn't bother telling me that. I open my bill for this month and it was $600 dollars!! I called them and spoke with Dario who said he didn't have any record of me calling in May - that I was between billing cycles and it would go down next month - I asked to speak to a manager, he said a manager can't do anything for you until she listens to my past calls - I insisted on speaking to a manager - She said she saw where I called twice re my rates but since they told me to call back on another day she couldn't do anything for me(she chose not to) I don't feel like I should have to call and chase down locking my rates in - Once should be efficient - She was passive aggressive, didn't even try to work anything out with me. I NO LONGER am with XOOM ENERGY and I highly don't recommend them. They lie and don't care about customer service.

Was stationed over in Korea came up for Renewal and I was out in the field and was unable to do so. My mother was staying at the house being the bill while I was in Korea. Her bill went from $70 to $177. Following month 233. Call them to find out what was going on and got locked out of the rate for the yearly renewal. This company is one of the worst companies ever, find a cheaper rate somewhere else.

Very easy to sign up for with great rates to start BUT.... After 9 months price doubled & it has taken over 6 months to cancel their "outrageous service"! Nothing but run around to cancel their awful, terrible service!! In the meantime we were stuck with paying outrageous bills for several months before they would cancel our account with them.

I decided to use XOOM for my gas Provider and in one month I had bill of $358.25 ($158.62 - 44.28%) charges more than my local Gas Company. I switched because time when I switch rate of XOOM was little less than my gas company NJNG. Afte one year they shoot up price like anything and i ended up paying dearly. By the time i realized what was going on it was two years and i must have paid $$1500 more than i should have paid since i have large house and i live in NJ in colder weather. To save couple cent, do not switch to this shady company who will show upfront some saving and lock you in contract and you forget to switch after contract is over.

Dealing with this company is like dealing with crooks. They have created multiple accounts and are showing balance due on that. I make the payment on the existing account and it shows posted on a different account and I still have the past due about showing up. After talking to customer service for an hour all they could tell me is that they will research it now that they have identified where the payment got posted!!!!! Do your self a favor dont deal with these crooks!! I know I am going to switch first thing tomorrow morning and I will see them in court with their shady practices!!!

OVER CHARGED FOR MONTHS

I have had XoomEnergy for 6 months, twice I will pay my pill and not a week later they will charge me again. The first time they returned the money to my energy account so it deducted off my next bill. After the deduction I had 18 dollars left. The 18 dollars disappeared. The 2nd time I called it in and the customer rep hung up on me. I cannot wait to get off of Xoom.

I never signed up with them. Their agent came to another friend of mine, and my friend showed him my bill as well to see if he can save me money or not. He said he will get back, and signed me up for their fixed plan of about 190 usd/ month (electric only). I have solar panels, and my electricity if totally free... All of a sudden I got emails from them, which I replied asking what is this about. Then I called them a lot of times as well, but didnt get any call back. Finally I got in touch with someone, who cancelled my account. However, in the next bill, I saw this amount, and PSEG said in the next bill, I will again see this amount. This is ridiculous. I am ending up paying about 400 USD for no fault of mine. They should be prosecuted like Well Fargo, for signing up people without their consent.
And, did I tell you that their customer service is the worst... No luck in resolving the issue so far...

A bunch of lying thieves, I was never notified of my rates being changed. I can not wait to be done with this extremely large unnecessary bill they sent me so I can go to a more reputable company. No one AND I REPEAT NOOO ONE can give me a straight answer on the questions I ask. I could rip my hair out of my head after talking to any representative.

They have the worst customer service experience this company needs to be shut down immediately, the representatives and supervisors dont even care or know what they are talking about they have the worst procedures in how they assist in resolving customer issues please shut this company down today

Simply put you are responsible for the distributor fee to whomever provides the gas for Xoom energy. For my family this summer this constitues 300% of the price we pay to Xoom energy for gas + xoom energy service fee. Thats right, 3 times the amount we pay for gas and the xoom service fee combined! This amount was not disclosed within our contract nor on any of the energy provider comparison websites. Call to find out the local distribution fees prior to signing a contract because Xoom energy is not forthright about the amounts you will be charged. The lack of disclosure and transparency is simply bad business!

i am with xoom energy for almost 2 years first they giving 0.03cent after they increase your rate no proper service if we calling to customer service they told we don t have supervisor no body is giving proper answer they charged end of month more than our bill very worts if we tell we want talk with manager there is no manager same i have bill also with me they charged me more from 2 month i reccomend i will not stay with this company

If I could give y'all NO stars, I would!!!! I signed up for the pre-pay month to month service. I waited 5 days after making a 75$ deposit. My electric was still not on and zoom claim they have not received the payment yet however MoneyGram has sent it and had a confirmation number Port after 5 days I decline their services they told me then it would be a 10-day wait to get a refund for my money and then we're keeping $5 for their services which we never got one kilowatt from them ever it has been over a month and 5 days and I still have not received my money back this is a rip-off and a scam and they kept $75 of my money I sent it to them I never receive services and I never got a refund or a call back or I'm sorry for that matter worst experience ever customer service they give you a run around they don't give you a straight answer and they've never given my money back

Didnt notify us when term was up and charged .17 for a damn year! The. When called about it... nothing to say. Canceled the service to switch.. they turned everything off right way. The other company needed a day and didnt think it would be that fast. Called back said they couldnt put the power back on for 24-48 hrs. Worst experience Ive ever had with a company. Now in a hotel with a new born and 100s of dollars of food has gone bad since its taken so long. Not to mention all the money that I have over paid.

I signed up with xoom energy about a year ina. half ago everything was great until my contract ended, which i clearly renewed but according to them they had nothing, they charged me 340 monthly for 2 months for 1500 kilowatts , they dont explain absolutely anything to u when u call them, I called to ask and all their reps are very rude and i had to take it upon myself and read my bill tp
see how bad of a company they are , OVERPRICED, LIARS!!!

Moved to Houston and started with Xoom. Started with $.5 kWh and the contract ended and I wasnt aware until I received my bill and it doubled in monthly payments. My kWh is now 17.99 cents and the worst part is that I called in August 2019 to inquire about my high bill and other plans they offered and I got set up for a yearly one at 7.4cents/kWh. I received my bill last month Sept and it was still at the month to month rate and I called. i was assured that the next month would show my new rate and representative confirmed that I had changed it. I open my bill today today for Oct and still high and when I call, there is NO record of me calling in!!!! I have the records on my call log and I am sure that they can listen to the calls. I asked for a manager and they only work from 10am to 7pm. Representatives did NOTHING to make it right and I have to continue to argue with them to have them honor the contract that I agreed to over the phone!!! I am sure they arent going to find my calls or recordings and I highly doubt that management will even take a second look at this.

This place is a joke! I received my first bill with Xoom Energy as my supplier and their eaters were about $100 more than what my average bill looked like prior to switching. When I first switched to Xoom as my natural energy supplier I was told that they offered lower rates then my current supplier, the salesman lied to me, it was a hassle to switch and now Im stuck with them for two more months. Shop elsewhere before signing a contract with Xoom Energy.

Xoom website is not the most user friendly. I was emailed regarding my account to select my new rate plan and had until 1/21/2020 to make a selection. On 1/21/2020 I switched providers due to the new rates. I was charged a $350 contract termination fee as customer service explained that I had another year left on my contract. A full year but yet they wanted me to select a new plan already. Very misleading to a consumer. Not helpful with customer service as they wanted me to return to get the fee waived. Poor website, poor customer service and DECEPTIVE business practices. Would not and could not recommend!

One star for this company is one too many. Customer service is horrible....if you can actually talk to someone who even knows where canada is. When I sold my house and cancelled my services, they never mentioned my bill. I assumed I would get a final one sent out. Instead they would not let the new owners get their own services until the bill was paid. No mention of any of this to me. I had to find out through the new owners. Horrible horrible company.

At 70 years of age I am extremely cognisant of the fact that my memory train often leaves the station without me so I am DILIGENT in paying bills immediately I get them. XOOM continued to send bills - sending my blood pressure SOARING as I would frantically check to find that I had already paid. And the reminders would keep coming one after the other. I wrote to them and BEGGED them to stop - to no avail. Paid my last bill and got a reminder each day after for three days! They will drive you CRAZY!!!
I finally complained to the BBB and they outright LIED - saying i had been contacted, and they could find no evidence of recent issues. BS - I can send copies to anyone who wants them as recently as last month;s bill!

Payments not processed for 6 days after receipt. Then charge a late fee. Customer no service says they are entitled to hold payments before processing. Cancelled after 2 months

I signed up late 2019, they ended up canceling the preauthorized credit card on file for no good reason and then forgetting to send the bills out for several months. They did write an apology for the mess they had created but I was still hit with late fees since I had only updated the credit card info on my one account.. so instead of having one seams-less system with one account for both they have them separated and youll have to log in twice and select a different account on a little scroll down that is easy to miss.
Anyway long story short Ive spend an hour on the phone to no avail, theyll get the late fees they do badly wanted, but never my business again.

Worst experience ever. Would recommend NOT to waste your time with this company. Their initial rates looked cheaper than other gas & electric companies. After signing up I never received the confirmation email so I called in to make sure the utilities would be set up, as I was moving into a new house the following week. 3 separate calls & each time I got the run around. NOBODY there knows anything that's going on and got completely different answers from all the reps. Was told I had to contact the utility provider myself, so I did. After speaking with them they said xoom had not even sent any information to them all. This went on for almost a week, going back and forth with xoom. At this point I was 3 days away from my move in date with NO UTILITIES. The second last time I called to speak with someone to say it was urgent that I have this set up otherwise I cannot feasibly live in this home, they said my account was CANCELLED! They lastly said they can send off my information again to the utility providers which at that point I advised them to remove my information from any accounts, I probably still wouldn't have any gas or electricity if I continued with them. Afterwords I was contacted by a different rep begging me to be their customer and stated that they "have been doing this for quite some time and I dont have to worry." They continued to tell me lies to try to get me to rejoin, which I had caught them in at least 3 lies. Super inappropriate. WORST SERVICE EVER.

This company abuses customers. Customer service is appalling, when you ask to speak to a supervisor they don't serve you, they ignore the problems of payments. They do not care at all to give a quality service, just seek to charge and more nothing. My electricity consumption tripled unexpectedly because the meter was in poor condition, when they changed the meter, consumption normalized. Even knowing this, both XOOM and TNMP, which is the utility company, proceeded to collect the payment that was incorrect, unfortunately I have to spend my time bringing this company to court and, if possible, bringing this case to the news. Horrible experience.

I was tricked into getting this service. I switched to lower my bill and my bill has steadily increased every month. Now that I have ran into financial hardship due to a loss of income, their only solution is to set up a payment plan that will only further increase my bill in a couple of days. I regret switching and I will be sure to tell everyone to stay away from this company.

I have never had any problems with any of my checks getting lost with my online bill pay. Xoom changed locations and they said I never sent in my payment (but I did). Then they said I would have to pay a late fee even though they understood that I sent in the payment. I complained and they said I would have to have my bank call them to verify it and then they might remove the $10 charge. When my bank called them, Xoom said they couldn't take the call on a recorded line and so the bank just gave me the money for the late fee just to simplify things for me and them. The customer service rep and the customer service manager acknowledged that even if it wasn't my fault, they didn't have the money so the charge would stand. I thought that this was very pore customer service and a huge waste of time.

The worst criminals out there. Trust me. They WILL RIP YOU OFF. Duplicate charges, No customer service, No answer to E mails, Try calling them...Good luck getting anywhere. How (I'm in Texas) the state utilities commission allows these crooks to do business in the state tells me something is very fishy going on here. Trust me. Look elsewhere.

They have decent prices, but when a billing issue arose, I had to call 6 times and speak with 6 different people - they never followed up or kept track of open items. They would not let me discuss the billing issue with the billing department. I had to go through customer service reps who did not understand the situation. Eventually, I just had to give up and pay the extra charges even though they were wrong. I decided it was best to pay them the charges and then just never use them again, than keep arguing with customer reps on the phone that did not understand the issue. Would never use them again, even if they had the lowest therm rate.

Ive been incorrectly billed from day 1. Their paper bill does not match the online bill ever - thats what one of their employees said to me - Rudy Aguila. I sent them a check on the first paper bill which was for the full amount of the bill. 3 weeks later Xoom has still not processed my payment. I was told to stop payment on the check and pay the bill online which I did. Then the next day Xoom attempted to process the check I had placed a stop payment on, and they charged me $25. Xoom told me to issue the stop payment - and then they charged me!
They told me they would issue a credit for $25 and they never did. Next month I pay my bill on their website. I pay the bill in full. Then I receive a bill showing another $25 fee carried over from prior month. I call customer no service, and I am told it will be corrected but its not. I filed complaints w the BBB and Georgia public service commission. Xoom has lied to the BBB Georgia public service commission and me. I have decided to switch carriers. Ive been in Georgia for 24 years and have never had a problem with any gas provider until Xoom came along. My recommendation is to steer clear of Xoom Energy! They have some kind of scam going on to try and boost their profits by deliberately not processing payments so they can charge late fees.

Ive been incorrectly billed from day 1. Their paper bill does not match the online bill ever - thats what one of their employees said to me - Rudy Aguila. I sent them a check on the first paper bill which was for the full amount of the bill. 3 weeks later Xoom has still not processed my payment. I was told to stop payment on the check and pay the bill online which I did. Then the next day Xoom attempted to process the check I had placed a stop payment on, and they charged me $25. Xoom told me to issue the stop payment - and then they charged me!
They told me they would issue a credit for $25 and they never did. Next month I pay my bill on their website. I pay the bill in full. Then I receive a bill showing another $25 fee carried over from prior month. I call customer no service, and I am told it will be corrected but its not. I filed complaints w the BBB and Georgia public service commission. Xoom has lied to the BBB Georgia public service commission and me. I have decided to switch carriers. Ive been in Georgia for 24 years and have never had a problem with any gas provider until Xoom came along. My recommendation is to steer clear of Xoom Energy! They have some kind of scam going on to try and boost their profits by deliberately not processing payments so they can charge late fees.

I am appalled by Xoom forcing every person that uses their service in Texas to change everything. And they only sent out a simple email that is easily lost with all the trash they send. I will never recommend Xoom to anyone ever again.

Worst company ever .. charge high worst customer service... If you want to close your account... They will not send any confirmation and will charge you again for next month... I called about 5 times but still have not received my cancellation letter and they charged me the monthly bill.. and told me to call again.. please don't get it

Buyer beware. I was supposed to be in a fixed rate plan (Lies) my bill was all over the place I've month it'll be $150 next month its close to $500! The company is not transparent with cost and fees and I was drooped into this garbage by a network marketing companies ACN! This is just a bunch of criminals! STAY AWAY FROM THEM!

I signed up with Xoom thru ACN (OMG what a waste of money), and I didn't have a single month that went without issues. I couldn't make a payment on their website, couldn't do automatic billing, couldn't reach them over the phone later in the day or over the weekend and their customer service overall is very poor. Shady business, shady website, shady payment management system.
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