“ I am very displeased with the service at XOOM Energy. I was a loyal customer for 2 years and I would never recommend this company to anyone. All I have gotten was the run around from every service rep and manager working there. This company is horrible to customers and they rape you with charges. If I could rate this company a 0 I would. ”
“ Total rip off...electric bill doubled ”
“ I signed up for this due to low rate then surprisingly my bill still comes out high in which it equals to the energy rate due to the hidden charges, most probably those small fine prints that only the Xoom Executive would understand. The previous company never charge me those things. ”
“ I signed up with zoom energy the mid of July. I have already canceled my service with zoom and went back to 4 change because of hidden fees I wasnt aware of. Even the manager Erica said it was my responibility to pay the early termination fee even though when I set up service I called and the gentlemen walked me though the set up and never mentioned the fees. I'm now stuck with a $200 electric bill and a $200 termination fee all for trying to do what was best for my family. We usually only pay 120 at most for our bill so this is a huge slap in the face. Management (Erica and Stephanie) have been unwilling to help my family out and are definitely not management material. ”
XOOM advertises low electric rates but does not disclose that they charge numerous additional fees that make their electrical rates higher than their competition. I like so many switch in good faith to find out that they have been swindled by deceptive advertising. The Texas Attorney General should be notified of these illegal and deceptive practices.
DO NOT USE THIS COMPANY!!! ”