The best review categories for Town Square Energy are their plans and pricing, with an average of 2.7 stars, and their customer service, with an average of 2.7 stars.
Recent Good Review from Izzi
So Easy to Work With Town Square
| I had a live chat with Desirae Pereda. I wanted to switch plans to get a lower rate. She handled the entire transaction! All I had to do was provide some information, and now I'm paying less. Thank you so much. | |||
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| Likely to recommend |
—
Izzi
from
Southbury, CT
on
February 5th, 2024
Most Recent 5 Star Reviews
1 Customer Reviews Written Overall
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So Easy to Work With Town Square
| I had a live chat with Desirae Pereda. I wanted to switch plans to get a lower rate. She handled the entire transaction! All I had to do was provide some information, and now I'm paying less. Thank you so much. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Izzi
from
Southbury, CT
on
February 5th, 2024
Most Recent 1 Star Reviews
2 Customer Reviews Written Overall
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Buyer Beware!!
| I used Town Square Energy for several years. During the ridiculous rate increase and fees by the State of Connecticut's PURA , TSE took full advantage, and without notice, increased the supply rate by four times the original agreed upon rate. When I called to enroll in their then current promotional rate which was much lower, they denied us. I tried to cancel and they said it would take two billing cycles which is a flat out lie. I called ES and they explained how easy it was to switch out of TSE which took immediate effect. Stay away from this company - I find their price gouging to be an unfair business practice! | |||
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—
Bread From Heaven
from
Waterbury, CT
on
September 20th, 2024
Poor customer service
| We switched to Town Square in winter of 2023. They offered a lower rate in summer 2023, so we applied for their new program. They delayed moving us to the newer and lower cost program for months. This was confirmed by Eversource saying Town Square delayed contracting Eversource about the rate change. This is not ethical. They delayed changing us to their lower rate program so that they could keep charging us the higher rate. | |||
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—
Disappointed In Town Square
from
Westbrook, CT
on
August 29th, 2023
Connecticut Energy News:
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Shopping CTEnergyratings Saves You More
PURA OKs UI $68M Revenue; Customers May See Rate Hike
Lamont Pitches Energy Rebates to Help CT Customers
Eversource Wants You to Pay For Its $1.5 Billion Storm Costs
Shop Cheap Plans Now to Beat Jan. 1 Rate Hikes!
Lock in Best Electricity Savings Now Before Winter
Grab Deals on 12 Month Electric Plans in West Haven
Four Cheap Electric Plans That Beat UI Rates
Are CT Transmission Projects Behind Your Rising Bills?
CT Energy Ratings Resources:
Your Consumer Rights
United Illuminating FAQ
Understanding Your United Illuminating Bill
How to understand Your Eversource Bill
Types of Energy Contracts
CT Energy Provider Switching Rules
How We Score Providers
High Bill? Here's what you can do
Why Use CT Energy Ratings
How to Switch Connecticut Electricity Companies
Connecticut Energy Choice
Connecticut Electricity Cancelation Charges
10 Quick Energy Saving Tips
Eversource Energy FAQ
Connecticut Energy Deregulation History
United Illuminating FAQ
Understanding Your United Illuminating Bill
How to understand Your Eversource Bill
Types of Energy Contracts
CT Energy Provider Switching Rules
How We Score Providers
High Bill? Here's what you can do
Why Use CT Energy Ratings
How to Switch Connecticut Electricity Companies
Connecticut Energy Choice
Connecticut Electricity Cancelation Charges
10 Quick Energy Saving Tips
Eversource Energy FAQ
Connecticut Energy Deregulation History