Reviews for Town Square Energy

The best review categories for Town Square Energy are their plans and pricing, with an average of 2.7 stars, and their customer service, with an average of 2.7 stars.


Recent Good Review from Izzi

So Easy to Work With Town Square
I had a live chat with Desirae Pereda. I wanted to switch plans to get a lower rate. She handled the entire transaction! All I had to do was provide some information, and now I'm paying less. Thank you so much.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Izzi from Southbury, CT on February 5th, 2024


Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
So Easy to Work With Town Square
I had a live chat with Desirae Pereda. I wanted to switch plans to get a lower rate. She handled the entire transaction! All I had to do was provide some information, and now I'm paying less. Thank you so much.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Izzi from Southbury, CT on February 5th, 2024



Most Recent 1 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Buyer Beware!!
I used Town Square Energy for several years. During the ridiculous rate increase and fees by the State of Connecticut's PURA , TSE took full advantage, and without notice, increased the supply rate by four times the original agreed upon rate. When I called to enroll in their then current promotional rate which was much lower, they denied us. I tried to cancel and they said it would take two billing cycles which is a flat out lie. I called ES and they explained how easy it was to switch out of TSE which took immediate effect. Stay away from this company - I find their price gouging to be an unfair business practice!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Bread From Heaven from Waterbury, CT on September 20th, 2024
Poor customer service
We switched to Town Square in winter of 2023. They offered a lower rate in summer 2023, so we applied for their new program. They delayed moving us to the newer and lower cost program for months. This was confirmed by Eversource saying Town Square delayed contracting Eversource about the rate change. This is not ethical. They delayed changing us to their lower rate program so that they could keep charging us the higher rate.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Disappointed In Town Square from Westbrook, CT on August 29th, 2023