The best review categories for Direct Energy are their plans and pricing, with an average of 1.8 stars, and the order experience, with an average of 1.8 stars.
Recent Good Review from Bob
3 months for account to start defeats the purpose!
It is taking 3 months to swap over so I am loosing money by not changing service within a month. So far I have lost $350 Plus because of the delay! Eversource is a rip off for seniors and still needs to be addressed! If I can purchase the same electricity on the same lines it is being delivered on then Eversource then why and how can Eversource charge double! Government needs to wake up!! |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Bob
from
Waterbury, CT
on
April 12th, 2023

— Direct Energy
Most Recent 5 Star Reviews
1 Customer Reviews Written Overall
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Likely to recommend |
Online chat
Melinda with your online chat was wonderful. She took the time to corrected a problem I had and even was on the phone to help walk me through the enrollment process. Without her help and patience I probably would have given up and canceled and gone to another provider. With customer service people like her Direct Energy will service both old and new customers well. Please thank her for me |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Frances
from
Tariffville, CT
on
December 12th, 2017

— Direct Energy
Most Recent 4 Star Reviews
2 Customer Reviews Written Overall
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Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
3 months for account to start defeats the purpose!
It is taking 3 months to swap over so I am loosing money by not changing service within a month. So far I have lost $350 Plus because of the delay! Eversource is a rip off for seniors and still needs to be addressed! If I can purchase the same electricity on the same lines it is being delivered on then Eversource then why and how can Eversource charge double! Government needs to wake up!! |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Bob
from
Waterbury, CT
on
April 12th, 2023

— Direct Energy
Ted arnold
Quick painless and competitive |
Plans & Pricing | |
Order Experience | |
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Account Management | |
Likely to recommend |
—
Favorable
from
Windsor, CT
on
June 19th, 2018

— Direct Energy
Most Recent 3 Star Reviews
1 Customer Reviews Written Overall
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Likely to recommend |
Direct energy
As a customer with direct energy they helped to get my monthly bill lower as well as show me ways I can improve my home to save money while keeping it efficient. They have great customer service and have always been dedicated at giving me the best service. If I have any concerns with my bill or anything they are rite there to assist me. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Dwight
from
86 Main St Hartford Ct
on
December 14th, 2016

— Direct Energy
Most Recent 1 Star Reviews
5 Customer Reviews Written Overall
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Likely to recommend |
Have no idea still waiting to onboard ?
I signed up months ago still waiting to be connected? |
Plans & Pricing | |
Order Experience | |
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Account Management | |
Likely to recommend |
—
Wendy S
from
Meriden, CT
on
April 21st, 2023

— Direct Energy
No contact as of yet
I have not received anything as of yet from Direct Energy since I signed up with them. |
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Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Robert J. Marquis
from
Torrington, CT
on
April 20th, 2023

— Direct Energy
Worst
Really bad experience- when confronted they are Pointing fingers at others |
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Likely to recommend |
—
Worst
from
Manchester, CT
on
March 15th, 2023

— Direct Energy
Direct Energy in Alberta (office in Calgary) - a dishonest company
Direct Energy (office in Calgary) is a dishonest company. I have seen a number of cases, in which this company renewed the service using floating rates (tripled the charge) to collect extra money from its customers without obtaining consent from the customer. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
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Likely to recommend |
—
John Brown
from
on
November 4th, 2021
Scam Artists and illegal trade practices
I am a former direct energy rep. I used to work for a company called Trust Energy in Calgary . I was told by the trainer and supervisor, Robin and Matt to hide the truth from the customers . I was asked to to fake the electricity and gas price to elderly people and newly landed immigrants as they are not aware of the energy market . The price is not fixed and it will go up in two months. They lock you in a contract and you if you wish to opt out later it's costs to you $4000 to get out of the contract and eventually messing up your credit.I quit the job because I couldn't lie to the customers anymore. Avoid this company like plague. They lock you on a contract at a higher price. They provide you free electricity and gas for two months and then triple the price for the next five years. Wish I never worked here as this company has a bad name and the trainers and supervisors asked me to lie and hide the truth. |
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Likely to recommend |
—
Scam Artists And Illegal Trade Practices
from
on
October 30th, 2019

— Direct Energy
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