Reviews for Direct Energy

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The best review categories for Direct Energy are their plans and pricing, with an average of 1.8 stars, and the order experience, with an average of 1.8 stars.

Reviews Overall

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Recent Good Review from Bob

3 months for account to start defeats the purpose!

It is taking 3 months to swap over so I am loosing money by not changing service within a month. So far I have lost $350 Plus because of the delay! Eversource is a rip off for seniors and still needs to be addressed! If I can purchase the same electricity on the same lines it is being delivered on then Eversource then why and how can Eversource charge double! Government needs to wake up!!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Bob from Waterbury, CT on April 12th, 2023

Good afternoon, Bob. We are truly sorry for the inconvenience you have experienced. We would like to further investigate this matter and help you solve it. Please feel free to get in contact with us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, we will do our best to clarify all of your doubts. Have a beautiful day! - Marta / Digital Care

— Direct Energy

Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Online chat

Melinda with your online chat was wonderful. She took the time to corrected a problem I had and even was on the phone to help walk me through the enrollment process. Without her help and patience I probably would have given up and canceled and gone to another provider. With customer service people like her Direct Energy will service both old and new customers well. Please thank her for me

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Frances from Tariffville, CT on December 12th, 2017

Frances, this is wonderful feedback. We are pleased to hear Melinda was able to take care of the enrollment questions you had from start to end and walk you through the process. We will be sure to forward this feedback to her supervisor. Have a happy holiday season! All the best, - Jane

— Direct Energy

Most Recent 4 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

3 months for account to start defeats the purpose!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Bob from Waterbury, CT on April 12th, 2023

— Direct Energy

Ted arnold

Quick painless and competitive

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Favorable from Windsor, CT on June 19th, 2018

Thank you, Tedarnoldct! We are so glad to hear that you have received an effortless customer experience. Direct Energy always strives to provide a positive and reliable customer journey, and we are pleased this has been the case for you. Have a wonderful day! -Eleanor

— Direct Energy

Most Recent 3 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Direct energy

As a customer with direct energy they helped to get my monthly bill lower as well as show me ways I can improve my home to save money while keeping it efficient. They have great customer service and have always been dedicated at giving me the best service. If I have any concerns with my bill or anything they are rite there to assist me.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Dwight from 86 Main St Hartford Ct on December 14th, 2016

Thank you for the wonderful Dwight! If you have any questions please feel free to email us at dedigitalcare@directenergy.com. Sincerely, - Henry

— Direct Energy

Most Recent 1 Star Reviews

5 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Have no idea still waiting to onboard ?

I signed up months ago still waiting to be connected?

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Wendy S from Meriden, CT on April 21st, 2023

Good afternoon, Wendy. We are terribly sorry for the inconvenience you have experienced regarding your enrollment. Thank you so much for choosing Direct Energy as your electricity provider. We would love to have the opportunity to further investigate this matter and help you solve it. Please don't hesitate to get in contact with us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, we will be more than glad to help you solve any questions or concerns you may have. You are important for us! Have a wonderful weekend! - Marta / Digital Care

— Direct Energy

No contact as of yet

I have not received anything as of yet from Direct Energy since I signed up with them.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Robert J. Marquis from Torrington, CT on April 20th, 2023

Hello Robert. We are so sorry about the situation you have experienced. Our customers are our number one priority, and we apologize if we missed the mark with you. We are honored to serve you and we appreciate the trust you have given us. We would like to talk with you and help you solve any questions or concerns you may have. Please feel free to reach us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, we will be more than glad to help you out. Best wishes to you and your family! - Marta / Digital Care

— Direct Energy

Worst

Really bad experience- when confronted they are Pointing fingers at others

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Worst from Manchester, CT on March 15th, 2023

Good afternoon! We are concerned about this comment that you share with us, you are very important to our family at Direct Energy, and we would love to have the opportunity to talk with you and find out what has happened, so that we can help you in the best way. We invite you to please contact us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, we will do everything in our power to help you resolve any questions or concerns you may have and show you how valuable you are to us. We'll be waiting for you. Take care of yourself! - Marta / Digital Care

— Direct Energy

Direct Energy in Alberta (office in Calgary) - a dishonest company

Direct Energy (office in Calgary) is a dishonest company. I have seen a number of cases, in which this company renewed the service using floating rates (tripled the charge) to collect extra money from its customers without obtaining consent from the customer.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— John Brown from on November 4th, 2021

Scam Artists and illegal trade practices

I am a former direct energy rep. I used to work for a company called Trust Energy in Calgary . I was told by the trainer and supervisor, Robin and Matt to hide the truth from the customers . I was asked to to fake the electricity and gas price to elderly people and newly landed immigrants as they are not aware of the energy market . The price is not fixed and it will go up in two months. They lock you in a contract and you if you wish to opt out later it's costs to you $4000 to get out of the contract and eventually messing up your credit.I quit the job because I couldn't lie to the customers anymore.

Avoid this company like plague. They lock you on a contract at a higher price. They provide you free electricity and gas for two months and then triple the price for the next five years.

Wish I never worked here as this company has a bad name and the trainers and supervisors asked me to lie and hide the truth.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Scam Artists And Illegal Trade Practices from on October 30th, 2019

Hello. I apologize for any miscommunication, but we are not affiliated with Trust Energy. At this time we would recommend you connecting directly with this company to address these present concerns and allow them the opportunity to conduct an internal investigation. Thank you. - Eleanor / Digital Care

— Direct Energy