The best review categories for Direct Energy are the order experience, with an average of 4.1 stars, and their plans and pricing, with an average of 4.0 stars.
Recent Good Review from MARCIA
DIRECT ENERGY
| WENT WELL, VERY EASY TO DO. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
MARCIA
from
Ivoryton, CT
on
April 8th, 2025
Hi! We're so glad that you're happy with our services. Customer satisfaction is very important to us. Please reach out if you ever have any questions or concerns about your account.
— Direct Energy
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Great
| Great | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Great
from
Lebanon, CT
on
March 11th, 2025
Thanks! We're so happy that you're pleased with our services. Customer satisfaction is very important to us. Please reach out if you ever have any questions or concerns about your account.
— Direct Energy
Big savings
| Easy to switch | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Justin
from
Higganum, CT
on
April 11th, 2024
Justin, thanks for the amazing review! We're so happy that we're able to provide you with electricity.
— Direct Energy
A slamdunk Moneysaver!
| An easy signup, then when it took hold, the new rate kicked in. A painless way to save a bit on the electric bill. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Michael
from
Rocky Hill, CT
on
March 19th, 2024
Thanks Michael! We appreciate you sharing your experience. Our goal is always to provide the highest level of customer service.
— Direct Energy
Price/KWH was the best
| The vendor had the best price/KWH at the time of purchase. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
JohnB
from
Wethersfield, CT
on
February 21st, 2024
John, thanks for the amazing review! We're so happy that we're able to provide you with electricity.
— Direct Energy
No review
| No contact other than internet | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
John
from
Wethersfield, CT
on
February 13th, 2024
Thanks John! We're glad that you're enjoying your experience with Direct Energy. Thank you for taking the time to share your feedback with others.
— Direct Energy
Direct Energy Experience
| It hasn't been applied to my bill yet as far as I know so I have nothing to contribute | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Walt Woods
from
Naugatuck, CT
on
July 14th, 2023
Hello Walt. Thank you for taking the time to rate our services and provide us with this comment! We are grateful to have the opportunity to energize your home, and we will continue doing our best to always make you happy! Thank you for trusting Direct Energy! Have a fabulous weekend! - Marta / Digital Care
— Direct Energy
Very satisfied
| Trouble connecting...associate was extremely helpful and was able to work things out for me | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Cathy K
from
Colchester, CT
on
June 26th, 2023
Good afternoon, Cathy. Here at Direct Energy, we pride ourselves on having a great Customer Care team, we know that everyone gives their best every day, and it is wonderful to know that you have been able to prove it and that you have received the best attention and care! We will be more than happy to share this fabulous comment with them, so they can know that their efforts are well rewarded with your satisfaction! Thank you for trusting us, we love serving you! Enjoy this fabulous week ahead! - Marta / Digital Care
— Direct Energy
Home owner in CT
| The rates in CT have gone sky high. We decide to go with Direct Energy and we have noticed a savings in our first months billingso far so good. We have been using more sense by drying clothes on the line outside, using cold water whenever possible, and turning off lights and unplugging appliances to save energy. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jennifer Bryda
from
Meriden, CT
on
June 21st, 2023
Good afternoon, Jennifer. Thank you so much for sharing this great comment with us! We are so grateful to have the opportunity to be your trusted electricity supplier, and we love knowing that you have found everything you needed in us and that, at the same time, you are saving money with us, that is just fabulous! Thank you for choosing us! Have a beautiful day! - Marta / Digital Care
— Direct Energy
Great Option
| Excellent fast service. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Newington
from
Newington, CT
on
June 19th, 2023
Hello Newington. Thank you very much for this great comment! We are amazed to know you have found everything you needed in us. Thanks for choosing Direct Energy to power your home, we will continue doing our best to always meet your highest expectations! Have a wonderful start of the week! - Marta / Digital Care
— Direct Energy
Great to save money--
| Saved $100.00 this first bill !! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
William A
from
Branford, CT
on
June 16th, 2023
What a fabulous comment, William! It's awesome to know you're saving some cash with our fantastic services. We work hard everyday to always offer you with the top-notch services you deserve, and it's awesome to know we have managed to satisfy you. If you're happy, we're happy! Thank you for trusting Direct Energy! Enjoy this marvelous week ahead! - Marta / Digital Care
— Direct Energy
Terrific
| Great | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Great
from
Burlington, CT
on
June 15th, 2023
Hi there! We totally love this comment! We are so happy and honored to have the opportunity to energize you! Thank you for choosing Direct Energy, we are thrilled to serve you! Have a fabulous day! - Marta / Digital Care
— Direct Energy
So far, so Good!
| I have had no problems with the switch to Direct Energy for both my home and factory. They made it easy, and we are saving a lot of money! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Sue H.
from
Thomaston, CT
on
June 15th, 2023
Thank you so much for allowing us to power your home and business, Sue! It's a great honor to have you as an important part of our family, we will make sure to provide you only with the best of the best, because that's what you deserve! Thank you for this amazing comment! If there's anything we can assist you with, please feel free to reach us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, it will be a pleasure to help you out. Please take care and be safe! - Marta / Digital Care
— Direct Energy
Energy Supplier
| Very easy. Completely satisfied | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
///
from
on
June 12th, 2023
Hi there! Thank you so much for taking the time to provide us with this magnificent comment! It makes us very happy to know that you are satisfied with the services that we offer you with so much love every day, and we greatly appreciate the opportunity you give us to energize your home and be part of your family! Thank you! We look forward to continuing serving you for many more years to come! Have a wonderful start of the week! - Marta / Digital Care
— Direct Energy
Direct Energy Savings
| My electric bill has been cut in half since I've gone to Direct Energy. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
TBB
from
Jewett City, CT
on
June 9th, 2023
Thank you so much for sharing your great experience with us, TBB! It's awesome to know you're saving money while you enjoy of the services that we gladly provide to you! Thank you for choosing Direct Energy as your trusted electricity supplier, we look forward to continuing serving you for a long time to come! Please take care and be safe! - Marta / Digital Care
— Direct Energy
Most Recent 4 Star Reviews
3 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
DIRECT ENERGY
| WENT WELL, VERY EASY TO DO. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
MARCIA
from
Ivoryton, CT
on
April 8th, 2025
Hi! We're so glad that you're happy with our services. Customer satisfaction is very important to us. Please reach out if you ever have any questions or concerns about your account.
— Direct Energy
Lower prices wouldvstay
| No problem | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Customer
from
Waterbury, CT
on
March 12th, 2024
We're pleased to hear that you're enjoying Direct Energy. Thanks so much for leaving us a review and sharing your experience.
— Direct Energy
None
| None | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
NO
from
Wethersfield, CT
on
February 8th, 2024
Thanks! We're glad that you're enjoying your experience with Direct Energy. Thank you for taking the time to share your feedback with others.
— Direct Energy
Most Recent 3 Star Reviews
3 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Seamless Transition
| This switch to Direct Energy was seamless. I had a previous provider and the initial sign up was painful and I experienced delays. Direct Energy did everything correctly the first time. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
A User
from
Oakdale, CT
on
June 10th, 2024
Thanks! We're glad that you're enjoying your experience with Direct Energy. Thank you for taking the time to share your feedback with others.
— Direct Energy
Evaluation
| Getting started has been a challenge since early this year. I think that I have an account now. Customer service is hard to understand but they try hard. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Hopeful
from
Willimantic, CT
on
April 2nd, 2024
We're pleased to hear that you're enjoying Direct Energy. Thanks so much for leaving us a review and sharing your experience.
— Direct Energy
Not satisfied
| Thought the bill would be lower with the change but it remains the same. Need to rethink this change of provider. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Gary
from
Derby, CT
on
January 13th, 2024
We're pleased to hear that you're enjoying Direct Energy. Thanks so much for leaving us a review and sharing your experience.
— Direct Energy
Most Recent 1 Star Reviews
5 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
What Happened?
| Several months ago I 'switched' my power supplier to your company- so far the switch has not happened. What is the point of putting me to the inconvenience of switching power providers when you do not follow through? The latest bill a few weeks ago STILL HAS not made the switch! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Arthur For Leslie
from
Torrington, CT
on
April 6th, 2024
Hi, we apologize for the issues with canceling your account. This isn't the experience we want for our customers. We'd be happy to speak with you and investigate this issue further. Please email us at ga-decustomerhelp@nrg.com with your account #, REF #1004 and additional information.
— Direct Energy
Sometimes they're good, sometimes they're aren't
| Spent a few weeks trying to switch to them. Back and forth between them and Eversource. Got my bill and I still have Eversource, not CT energy. What gives? | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Woooosh
from
Storrs Mansfield, CT
on
February 20th, 2024
We're sorry that you've had an unpleasant experience with Direct Energy. Please email us at ga-decustomerhelp@nrg.com with your account #, REF #1003 and additional information if you would like to discuss this issue further.
— Direct Energy
DO NOT USE THIS COMPANY
| Our bill went up $200- this month FOR DELIVERY OF SERVICESWE DID NOT USE MORE ELECTRICITY. This increases was based of this companys OVERPRICED DELIVERY CHARGES! Im DISGUSTED | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Nancy H
from
Fairfield, CT
on
July 30th, 2023
Hello Nancy. We totally understand your concern regarding the high bill on your account, and we would love to take a closer look and help you solve this matter. Please notate that on your fixed rate plan the energy charge will be the same, no matter how many kilowatts you use during the month, however, the average price on your plan can fluctuate depending on how much energy has been consumed. All of the fixed-rate plans offered are based on a consumption of 2000 kWh per month and all of the rates includes energy charges (which are from the provider, in this case, us) and delivery charges (which are from the Utility in your area, because they are in charge of the distribution of the electricity that we provide to you). We value your business with Direct Energy, and we will be more than glad to help you. Please feel free to get in contact with us, we will do our best to clarify all of your doubts. We look forward to continuing serving you for many more years to come! We'll be waiting for you. Best regards! - Marta / Digital Care
— Direct Energy
CONFUSING
| TOOK FOREVER FOR MY SERVICE TO START. HAD NO IDEA WHY OR WHAT WAS GOING ON. HARD TO ACCESS AND DOWNLOAD MY BILL. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
JOHN USARZEWICZ
from
Bridgeport, CT
on
June 20th, 2023
We are very sorry that your first experience with us was not so satisfactory, John, and we offer you our most sincere apologies. We would love to have the opportunity to do things better, so if you have any questions or requests, please do not hesitate to contact us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, it will be a great pleasure to serve you and resolve all your concerns, we are here for you. Thank you for choosing Direct Energy! Have a great day! - Marta / Digital Care
— Direct Energy
Direct energy sucks
| Many weeks after signing up, we were advised that we weren't customers or even qualified customers. After a long telephone call everything was fixed - or so we were advised. Then another letter in the mail from DE, many weeks later to advise that our account name and numbers were wrong. Another phone call then another letter. Finally we joined another supplier only to receive an acceptance letter from DE. Which required additional time and attention to rescind. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Extremely Dissatisfied
from
Clinton, CT
on
June 19th, 2023
Good afternoon. We are truly sorry for the bad experience you have had. We're sad to know we have lost you as a part of our family, and we look forward to have the opportunity to serve you again in the future. For any assistance needed, please feel free to reach us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, we will do our best to assist you the way you deserve. Have a lovely day! - Marta / Digital Care
— Direct Energy
Connecticut Energy News:
Eversource and UI Rates to Fall July 1, But New Rate Case Just Filed
Shopping CTEnergyratings Saves You More
PURA OKs UI $68M Revenue; Customers May See Rate Hike
Lamont Pitches Energy Rebates to Help CT Customers
Eversource Wants You to Pay For Its $1.5 Billion Storm Costs
Shop Cheap Plans Now to Beat Jan. 1 Rate Hikes!
Lock in Best Electricity Savings Now Before Winter
Grab Deals on 12 Month Electric Plans in West Haven
Four Cheap Electric Plans That Beat UI Rates
Are CT Transmission Projects Behind Your Rising Bills?
Shopping CTEnergyratings Saves You More
PURA OKs UI $68M Revenue; Customers May See Rate Hike
Lamont Pitches Energy Rebates to Help CT Customers
Eversource Wants You to Pay For Its $1.5 Billion Storm Costs
Shop Cheap Plans Now to Beat Jan. 1 Rate Hikes!
Lock in Best Electricity Savings Now Before Winter
Grab Deals on 12 Month Electric Plans in West Haven
Four Cheap Electric Plans That Beat UI Rates
Are CT Transmission Projects Behind Your Rising Bills?
CT Energy Ratings Resources:
Your Consumer Rights
United Illuminating FAQ
Understanding Your United Illuminating Bill
How to understand Your Eversource Bill
Types of Energy Contracts
CT Energy Provider Switching Rules
How We Score Providers
High Bill? Here's what you can do
Why Use CT Energy Ratings
How to Switch Connecticut Electricity Companies
Connecticut Energy Choice
Connecticut Electricity Cancelation Charges
10 Quick Energy Saving Tips
Eversource Energy FAQ
Connecticut Energy Deregulation History
United Illuminating FAQ
Understanding Your United Illuminating Bill
How to understand Your Eversource Bill
Types of Energy Contracts
CT Energy Provider Switching Rules
How We Score Providers
High Bill? Here's what you can do
Why Use CT Energy Ratings
How to Switch Connecticut Electricity Companies
Connecticut Energy Choice
Connecticut Electricity Cancelation Charges
10 Quick Energy Saving Tips
Eversource Energy FAQ
Connecticut Energy Deregulation History
