Charge/Fee Reviews


Problems with Fees and Charges (336 reviews)



Not the usual electricity company

(5 / 5)

  I just sign up with constellation @a month ago after my first bill which I paid. Unfortunately I was laid off and my next bill was approaching fast. I contacted customer service explain my situation and I have gain recent employment but need extension just until my first payday which would be almost 20 days from my original due date. The fact that they took the time understood my situation and no Hassel or jumping hoops just no problem and no disconnection. And to top that just pay what's due no late charges no fee for request or this is a onetime deal! I highly recommended this company. Thanks Constellation Energy

Excellent
September 21st, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 26th, 2018
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Constellation


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Direct Energy review

(5 / 5)

  Great price, no cancellation fees

Direct Energy
July 10th, 2018

Thank you for taking the time to leave us this review! We appreciate your ratings, and we are glad to have you on the Direct Energy team. -Eleanor

Direct Energy Responds August 20th, 2018
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Direct Energy


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A Breeze

(5 / 5)

  This is Awesome. I was very disappointed with my previous service provided and unfortunately the relationship of more than 4 years had to end. I reviewed several other companies before arriving here and was displeased at their demands for a huge activation deposit. None of them could clearly explain why those startup monies were necessary or could confirm if they were refundable minus all the fees if the relationship had to end. I would have been okay to pay it out installments but no one was hearing that. Just hand us 220.00 and well turn it on. Im glad i found you guys and very pleased there's no deposit. This is how you become and remain #1. Im telling everyone I know at the old company to follow me. (#high5) Thank you ..Now lets do business one kilo watt at a time. Praise God!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Ok2BAwesome
July 9th, 2018

Thank you for taking the time to leave us this review, Ok2BAwesome. We are so pleased to hear of your experience and attitude towards our service. It makes us happy when our customers are happy! If you have any questions or concerns regarding your account in the future, please know you can connect with our Live Chat team through our website www.directenergy.com. Have a nice day! -Eleanor

Direct Energy Responds August 20th, 2018
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The Best Company overall

(5 / 5)

  I signed up with Star Tex Power about 2 years ago. I tend to do 6 mo. contracts because of lower price. I appreciate their NOT adding on trivial fees, such as "talking with rep, payment by phone, or payment online." It's good business, as usual, with Star Tex. I haven't found anything that would tempt me to change.

s.evans
May 30th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 26th, 2018
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Constellation


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