Charge/Fee Reviews


Problems with Fees and Charges (373 reviews)



No problems for 13 years...knock on wood.

(5 / 5)

  I've had Direct Energy at my apartment for nearly 13 years and have had no problems whatsoever with them. I had a contract with them when they were Houston-based, but when a Canadian firm bought them out, they refunded my $250.00 deposit with credits during the summer of 2012 and have been month to month since. My rates have been ok, around 11 cents/kwh, maybe 14 during the summer add Centerpoint carrying charges and taxes and it comes to around 21 cents/kwh on a monthly basis. They try to get me to go for "free nights" but there's no such thing as free electricity. All in all, Direct Energy is one of the best deals out there, with very little interruptions and great service.

Scotty C.
July 7th, 2022

Hello Scotty. We are super honored and grateful to have your trust and loyalty for nearly 13 years! That is so fabulous, there are not enough words to express how happy this makes us! We will work as hard as we can to continue as your trusted electricity supplier for many more years. Thank you for choosing Direct Energy. We love serving you! All the best! - Marta / Digital Care

Direct Energy Responds July 7th, 2022
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Direct Energy


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Best Rate Available At The Time

(5 / 5)

  Constellation had the lowest rate at the start of 2022 when Eversource's standard rate increased. There were no enrollment or cancellation fees. It was the best deal at the time that my previous alternate electricity supplier's contract was ending. Although this Constellation plan lasts for a longer term than I wanted, I can exit the plan at any time without penalty should a different supplier offer a lower rate.

Connecticut Customer
February 19th, 2022

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Constellation


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