Reviews Overview
The best review categories for Connecticut Light & Power are their plans and pricing, rated at 3.2 out of 5, and their billing & account management system, rated at 3.2 of 5.
5 Stars
17%
 
4 Stars
17%
 
3 Stars
17%
 
2 Stars
33%
 
1 Stars
17%
 

Recent Good Review from Brice Johnson

Connecticut Light and Power
Great services. Late fee was not bad. We never had to call someone to get our power back on because we never used it
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Brice Johnson from Norwich on January 5th, 2017


Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Connecticut Light and Power
Great services. Late fee was not bad. We never had to call someone to get our power back on because we never used it
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Brice Johnson from Norwich on January 5th, 2017



Most Recent 4 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
My thoughts
I have been a customer of CL&P for many years. I have heard of others who use different suppliers as they have a lower rate to start off with then the rate jumps up rally high after the trail period is over and they are locked into it as they signed into a intact end deal. I figure the company had ne in business so long and the rates are reasonable so why switch.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Rick from East Hartford on December 18th, 2016



Most Recent 3 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Kyle's Review of CL&P
CL&P has had to face a lot of challenges as a light and power company over the last several years due to a myriad of rain and snow storms and although they have not been perfect, they have risen to the challenge. My guess is that few other companies could handle the situations that they have had to handle any better than they have and despite the unsatisfied customers, they have done their job.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Kyle Liang from Norwich on December 25th, 2016



Most Recent 2 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Blackout
Had a blackout. They came and fixed it
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Ian Kruszewski from Niantic on December 21st, 2016
Higher and higher
As the cost of living goes up, electricity included, I do not see my paycheck get larger.Major companies such as CL&P are slowly wiping out the middle class.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Sean A from Thomaston on December 18th, 2016



Most Recent 1 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Recent outage
We've been through these outages before. Why isn't there a better plan in place. With Covid-19 people are relying on service. The CEO should be fired. Bottom line he wasn't prepared.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Dino Battochio from Brookfield, CT on August 5th, 2020



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