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TXU is one of the original incumbent utility providers in Texas that was spun off from their generation assets when Texas deregulated their electricity market in 2002. TXU is one of the largest and most recognized retail electricity providers in Texas and services both residential and commercial customers.

TXU is part of Vistra Energy which also owns Luminant, which specializes in coal and natural gas power generation assets.


Our Grading of TXU Energy

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TXU Energy Plan Summary

TXU Energy does not currently have any plans available on CT Energy Ratings.

We recommend plans from Constellation and Public Power instead.

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Customer Reviews of TXU Energy



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Most Recent TXU Energy Reviews  


Using pay my bill from online billing
Every sent I have txu I can go to my monthly bill and pay it online, not this month for july 28, 2021? Celestine Brow from Dallas TX

Great Customer Service Representation by Carolina C
I recently inquired about new service with Customer Service Rep - Carolina C. Although I didn't choose this company, I felt that she should get recognition for being so thorough by calling me back twice because I couldn't finish our conversation the first call. She was so pleasant and understanding! LiLi S from 70521

We had power through bad times
Been with TXU for over 10 years! We had power through this past winter storm disaster. We Always get a rebate check at end of year! We have always been on their flat rate program, which makes budgeting easier! Make the choices that will help you! Bweave from Spring TX


4-5 Star Reviews: 41 (7%)



Using pay my bill from online billing

Every sent I have txu I can go to my monthly bill and pay it online, not this month for july 28, 2021?

Celestine Brow from Dallas, Texas
July 28th, 2021

Billing & Account Management
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3-4 Star Reviews: 23 (4%)



My bill is CONSISTENTLY HIGH

I live in a 3bd 2ba apartment that is 1380 sq ft. Its over $300 almost every month. I dont know if its my AC but Ive tried keeping it at 76 and I about died. This IS Texas after all. I like their customer service but I get really sad that my energy bill is almost as much as my car payment at this point. I used to be with TERA and I never went over $100 in a 3bd 2ba apt

Maria from Corpus Christi, Texas
July 6th, 2021

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2-3 Star Reviews: 56 (9%)




Make pretty promises to get you to sign up but will screw you over once the contract is over...

An unsatisfied customer from Dallas, Texas
February 28th, 2021

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1-2 Star Reviews: 336 (54%)