Spark Energy -- Profile Analysis

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Founded in 1999 and licensed to sell electricity in Texas in 2002, Spark Energy is now a national retail electricity and natural gas provider. They now provider electricity and/or natural gas services in the following states: Arizona, California, Colorado, Connecticut, Florida, Illinois, Indiana, Maryland, Massachusetts, Michigan, Nevada, New Mexico, New York, Ohio, Pennsylvania and Texas.

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Spark Energy Plan Summary

Spark Energy does not currently have any plans available on CT Energy Ratings.

We recommend plans from Constellation and Direct Energy instead.

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Customer Reviews of Spark Energy

Reviews Overall

7th place
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Most Recent Spark Energy Reviews  


Great company and great rate.
So far my bill went down and I find the whole experience easier and more convenient than what I had before I can pay online and there are no fees. Love it. Babsy_2004 from Keller TX

Marked down for the first short bill
Ordering was easy, hand off to Spark was seamless. First bill was only 20 days, which was small enough to miss the rebate. So if you're switching you may want to time it to be closer to the beginning or end of the cycle. Fred from Colleyville TX

Spark Energy customer for life
Exceeded my expectations. Happy Customer from Dallas TX


4-5 Star Reviews: 41 (24%)



Electric supplier

I went on line to find another delivery company for my electricity. Sparks was the cheapest so I enrolled for 6 months. Its ridiculous that my electrical use is cheaper than my delivery charge

Sharon Gazdzicki from Manchester, Connecticut
December 15th, 2017

Billing & Account Management
Customer Service
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3-4 Star Reviews: 18 (11%)



Electric supplier

I went on line to find another delivery company for my electricity. Sparks was the cheapest so I enrolled for 6 months. Its ridiculous that my electrical use is cheaper than my delivery charge

Sharon Gazdzicki from Manchester, Connecticut
December 15th, 2017

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

2-3 Star Reviews: 18 (11%)



Dreadful customer service!

What a scam! They will not make any reasonable effort to let you know your contract is expiring, except snail mail. They also will not inform you they switched you to a totally different plan. They will do whatever it takes to make as much money off you as they can. They are highly unethical and certain dont give a darn about customer loyalty. Run away!

Catherine C from 77584, Texas
July 21st, 2022

Billing & Account Management
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1-2 Star Reviews: 79 (47%)



They did not inform me they were doubling the costs of the electric

Once I discovered they were doubling the costs, i call them and they refused to lower it so I found another company that was reasonable and signed up with them. When Spark found out that wanted to negotiate with me, I sand, "no". you had your chance your customer service dept. wanted to see who would blink first.

I didn't care, that is not customer service, just like North American Power. We don't blink.

Customer Disservice from Westport, Connecticut
May 7th, 2018

Billing & Account Management
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