NextEra Energy Services -- Profile Analysis

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NextEra Energy Services has been serving commercial customers in the Northeast since 2007. In 2011, they begin offering residential customers service plans in selected markets. NextEra Energy Services also extended its products offering to include natural gas in select markets.


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NextEra Energy Services Plan Summary

NextEra Energy Services does not currently have any plans available on CT Energy Ratings.

We recommend plans from Direct Energy and Constellation instead.

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Customer Reviews of NextEra Energy Services

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9th place
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Most Recent NextEra Energy Services Reviews  


average
average EJL from Honey Brook PA

The Right choice
Nextera energy offered a great plan at the best price for service Searching for energy from Jermyn PA

Have Confidence!
It's very arduous for the electricity consumer to browse and compare...make a decision. It's like reaching into the darkness. So, let me invite consumers to check out NextEra. I think you'll like the experience and the service. aj from Chalfont PA


4-5 Star Reviews: 6 (27%)



average

average

EJL from Pennsylvania
July 6th, 2022

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3-4 Star Reviews: 6 (27%)



average

average

EJL from Pennsylvania
July 6th, 2022

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2-3 Star Reviews: 2 (9%)



Energy

Fine

Mickel from Pennsylvania
August 7th, 2019

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1-2 Star Reviews: 11 (50%)



NEXTera does not honor their contract

I have the original contract with NEXTera Energy dated September 9, 2021 that clearly states my rate of $0.070 per kWh will start 09/12/2021 and will run for 12 months. However, in a letter dated May 30, 2022, NEXTera informed me my rate would be ending effective July 14, 2022 - which is nearly 2 full months earlier than the terms in their contract.

I contacted customer service on June 8, 2022 after receiving this notice and after dealing with them for over 6 weeks, I was notified on July 21, 2022 that they would not be honoring their contract and that my service with them was cancelled effective July 14, 2022. I have a copy of the original contract which I offered to send to them showing the dates set forth in it. They said they can see that letter but they were not going to honor it.

I have been a loyal customer for over a year and have made ZERO late payments and have paid my bill in full every month. And yet there was no effort on their part to want to keep me as a loyal customer. All I asked for was for them to honor the contract, which basically means honoring the agreed-upon rate for an additional 8 weeks. But they refused. Very unprofessional and unethical.

Please consider these events as you make your decision to go with NEXTera - and I urge you to continue looking elsewhere.

As an aside, had I not been paying attention to the letters they sent me, they were going to increase my rate from $0.070 per kWh to $0.211 per kWh!! That represents an increase of over 300%! And I am certain they hope many customers on their plans ignore their letters and get hit with these exorbitant rate increases. Consumer beware!

Unhappy customer from Pennsylvania
July 22nd, 2022

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NextEra Energy Services FAQs  


Where can I order NextEra Energy Services electricity?

NextEra Energy Services has electricity plans in Pennsylvania

Where can I order NextEra Energy Services natural gas?

NextEra Energy Services does not have any natural gas plans

What do customers think about NextEra Energy Services?

That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average NextEra Energy Services customer review is 0 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.